Okhla Industrial Area Phase I Delhi Delhi Human resources specialist Jobs – 140 Open Jobs Today

Associate - Customer Care - Blended 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
12d
Sr Helpdesk Specialist
Gartner —Gurugram, Haryana
- Email
- Hybrid work
2d
Senior Process Specialist
DSV —Noida, Uttar Pradesh
- Full-time
- Engineering
- English
- Finance
- Paid sick time
9d
US Benefits ( H&W)
PrismHR —Noida, Uttar Pradesh
- Full-time
Quick apply
Managed Services Consultant - Specialist
Sprinklr —Gurugram, Haryana
- Full-time
- APIs
- AI
- Communication skills
- Paid time off
Sr. Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Gurugram, Haryana
- Full-time
- Computer Science
- Sales
- Salesforce
Associate - Customer Care - Sales & Support 5A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
Quick apply
Sr. Payroll Tax Specialist
PrismHR —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Microsoft Office
- 12th Pass
Quick apply
Talent Acquisition Specialist Jobs at ThinkSys
ThinkSys —Noida, Uttar Pradesh
- Bachelor's degree
- Recruiting
- Business Administration
- Flexible schedule
IT Talent Acquisition Specialist (Full Lifecyle)
Solutionara Private Limited —Noida, Uttar Pradesh
- ₹2,00,000 - ₹4,00,000 a year
- Full-time
- Bachelor's degree
- Recruiting
- Organisational skills
Quick apply
Q2C Associate
KANTAR —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Benefits Manager
PrismHR —Noida, Uttar Pradesh
- Full-time
- Microsoft Outlook
- Microsoft Office
- 12th Pass
Quick apply
8d
Portal Specialist (Billing and invoicing)
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Microsoft Excel
- Oracle
- Customer service
Sr. Payroll Tax Associate
PrismHR —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
Unit Manager - Operations
MetLife —Noida, Uttar Pradesh
- Full-time
- Nursing
- Medicine
- Doctoral degree
Autodesk Application Support - Civil 3D
Hatch —Gurugram, Haryana
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick apply
2d
Process Specialist
DSV —Noida, Uttar Pradesh
- Full-time
- Engineering
- English
- Finance
- Paid sick time
9d
Software Support Specialist (L3 Support)
PrismHR —Noida, Uttar Pradesh
- Full-time
- SQL
- Communication skills
Quick apply
HR Recruiter
Cloud9game Pvt Ltd —Wazirabad, Gurugram, Haryana
- ₹10,000 - ₹12,000 a month
- Full-time
- Databases
- Bachelor's degree
- Human resources
- Paid time off
Quick apply
10d
Principal Technical Consultant, ServiceNow
AHEAD —Gurugram, Haryana
- Full-time
- JavaScript
- APIs
- AI
8d

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Associate - Customer Care - Blended 5A

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time
12 days ago

Qualifications

ISTQB Certification
English
Quality assurance
Bachelor's degree
Data management
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Blended

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, ISTQB Certified Tester Foundation Level (CTFL) - SJSI – Stowarzyszenie Jakosci Systemow InformatycznychSJSI – Stowarzyszenie Jakosci Systemow Informatycznych, Professional, Customer Service (PCS) - Horeca Forma Be ProHoreca Forma Be Pro, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Blended

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

human resources specialist jobs in okhla industrial area phase i delhi delhi

Associate - Customer Care - Blended 5A

Sr Helpdesk Specialist

Senior Process Specialist

US Benefits ( H&W)

Managed Services Consultant - Specialist

Sr. Delivery Consultant, Customer Experience, Professional Services

Associate - Customer Care - Sales & Support 5A

Sr. Payroll Tax Specialist

Talent Acquisition Specialist Jobs at ThinkSys

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Benefits Manager

Portal Specialist (Billing and invoicing)

Sr. Payroll Tax Associate

Unit Manager - Operations

Autodesk Application Support - Civil 3D

Process Specialist

Software Support Specialist (L3 Support)

HR Recruiter

Principal Technical Consultant, ServiceNow

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