Noida Uttar Pradesh Monitoring executive noida Jobs – 96 Open Jobs Today

Process Manager - Customer Care
HCLTech —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- PMP
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Paytm —Noida, Uttar Pradesh
- System design
- SQL
- Machine learning
Senior Campaign Executive, Digital Advertising
Oxford University Press Pakistan —Noida Sector 62, Noida, Uttar Pradesh
- Communication skills
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- Time management
News Desk Executive
Venets Media Private Limited —Laxmi Nagar, Delhi, Delhi
- ₹5,000 - ₹10,000 a month
- Weekend availability
- English
- Analysis skills
- Bachelor's degree
Quick apply
13d
Senior Software Engineer - UI
Ontic Technologies —Noida, Uttar Pradesh
- Full-time
- Remote
- JavaScript
- APIs
- Communication skills
- Health insurance
Software Architect
Distro —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Computer Science
- B.Sc
- Health insurance
Quick apply
5h
Senior AI Architect
Impetus Technologies —Noida, Uttar Pradesh
- Azure
- Computer Science
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Performance Marketing Specialist
Webkul Software —Noida, Uttar Pradesh
- Master's degree
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Process Manager - Customer Care

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

Microsoft Powerpoint
ITIL Certification
Microsoft Excel
PMP
Customer service
PMI-ACP
Analysis skills
Project management
Bachelor's degree
Agile
Business Administration

Full job description

Noida, Uttar Pradesh
Job Summary

Candidate provides overall service relationship governance and acts as the Customer’s trusted partner to provide oversight of the services provided. CSM is accountable for developing and executing on a service strategy that will provide an outstanding client experience and create a long-term, strategic and mutually beneficial relationship between the Customer and

This includes management of Client Operations and achievement of associated Service Levels that deliver contracted business outcomes for the Customer. The CSM also has responsibility for Service Relationship Management (SRM), developing and maintaining executive client relationships as well as forging new relationships. The CSM provides value to the Customer through the delivery of services from transition into operations. This includes developing risk mitigation strategies that minimize business disruption. In addition, the CSM oversees the execution of the Clients Service Management governance including monitoring and reporting on the Service Level Agreements (SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services.

Additionally, the CSM will work through complex business and Customer challenges and collaborate in developing and implementing solutions. The overall goal of the CSM role is to partner with Customers and to be an extension of the Customer’s staff.

Key Responsibilities

Financial Management - coordinate financial management governance and reporting with the financial billing team: including profit & loss (P&L), operating cost, net present value (NPV) and other required financial health indicators.
Service Delivery – govern the Project Management Delivery for all Client Services including Project Initiation, Execution, Pipeline Past Due and Performance Management Reporting & Analysis (PMRA)
Service Portfolio Management - support the evolution of the Clients Service Portfolio to deliver growth through the pro-active management of the Customer’s IT Services Demand...
Service Transition – own the accountability for ensuring all Client Services are delivered to the agreed requirements of the Customer, within the bounds of the Customer contract and to the expected level of time, quality and cost.
Continual Service Improvement (CSI) – implement the Continuous Service Improvement Strategy to ensure the sustainable delivery of the Client Service Level Agreements, through the delivery of the Continual Service Improvement Plan.
Candidate for the role described above will also be responsible for specific deliverables and performance objectives as set by the organizational leader at the beginning of each year.

Skill Requirements

Bachelor's degree or equivalent required. (Business Administration, Communication or Project Management focus preferred)
Preferred ITIL v3 Foundations Certified, or completed within 6 months of start date.
Minimum 7 years’ experience in Customer Service, Project Management and/or Telco
Must have strong interpersonal skills
Proficiency with the Microsoft applications such as PowerPoint, Office, Excel as well as Google applications will be required to perform job. Vendor (Six Sigma, Agile, ITIL, Advanced etc.) accreditation would be beneficial and highly desirable.
Strong analytical and decision-making skills. A fast learner and must have the desire to work in a client facing environment

Other Requirements
1. Optional But Valuable Certifications In Project Management Professional (Pmp) Or Agile Certified Practitioner (Pmi-Acp) Are Recommended For This Position
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