Wadgaon Budruk Pune Maharashtra Customer service specialist Jobs – 112 Open Jobs Today

Client Support Specialist
Intercontinental Exchange Holdings, Inc. —Pune, Maharashtra
- Full-time
- Software troubleshooting
- Customer service
Customer Service Assistant
Space Saturn Product And Services Private Limited —Pimpri-Chinchwad, Maharashtra
- ₹25,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Customer Service Representative (CSR)
Green Era Agri World —Pune, Maharashtra
- English
- Bachelor's degree
- Communication skills
Associate, Client Services
Data Axle —Pune, Maharashtra
- Research
- Microsoft Office
- Bachelor's degree
Customer Service Assistant
LaunchX Venture Pvt Ltd —Pimpri-Chinchwad, Maharashtra
- ₹20,000 - ₹34,000 a month
- Full-time
- 12th Pass
- In-person
Quick apply
12d
Customer Support Assistant
SBEM —Pune, Maharashtra
- ₹3,00,000 - ₹3,50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Support Specialist - Tax - AMI - TAX - Indirect Tax - Core - Pune
EY —Pune, Maharashtra
6d
Customer Service
Home First India —Pune, Maharashtra
- Master's degree
- Bachelor's degree
Client Support Specialist - Tax - National - TAX - ITTS - Advisory - Pune
EY —Pune, Maharashtra
6d
Senior Associate, Global Customer Care
Smith & Nephew —Kharadi, Pune, Maharashtra
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
- Commuter assistance
- Paid time off
6h
Customer Care Executive- International Voice and Healthcare
Credence Resource Management —Kharadi, Pune, Maharashtra
- ₹25,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
11h
Customer Care Executive- International voice and Healthcare
Credence Resource Management —Kharadi, Pune, Maharashtra
- ₹25,000 - ₹45,000 a month
- Full-time
- Customer service
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
11h
International Customer Service Exexutive : HealthCare (Voice)
Credence Resource Management —Kharadi, Pune, Maharashtra
- ₹25,000 - ₹45,000 a month
- Full-time
- Microsoft Word
- Customer service
- English
- Commuter assistance
- Health insurance
Quick apply
6h

More jobs to discover

Find similar jobs that you might be interested in.

Store Manager – Retail Store
brainsters —Pune, Maharashtra
Deliver excellent customer service and resolve customer concerns professionally. We are looking for a responsible, customer-focused, and performance-driven *…
₹14,175.53 - ₹42,998.09 a month
Quick apply
12h
Retail Assistant
Online work hub —Pune, Maharashtra
Responsibilities: - Provide excellent customer service and respond to customer inquiries - Maintain store appearance, including visual merchandising and stock…
₹15,000 - ₹20,000 a month
Quick apply
4d

I want to receive the latest job alerts for customer service specialist in wadgaon budruk pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service specialist jobs near wadgaon budruk pune maharashtra

Customer Service Representative jobs in Pune, Maharashtra

Customer Service Representative jobs in Pimpri-Chinchwad, Maharashtra

Customer Service Representative jobs in Navi Mumbai, Maharashtra

Zomato, Customer Executive jobs in Kolkata, West Bengal

Customer Service Representative jobs in Ashok Nagar, Chennai, Tamil Nadu

Customer Service Representative jobs in K. R. Puram, Bengaluru, Karnataka

Blinkit , Customer Support Work From Home jobs in Uttarakhand

Customer Service Representative jobs in Wagle Estate, Thane, Maharashtra

Customer Support Work From Home, Flipkart jobs in Bengaluru, Karnataka

Blinkit , Customer Support jobs in Lucknow, Uttar Pradesh

Healthcare Executive jobs in Chennai, Tamil Nadu

Healthcare Executive jobs in Lucknow, Uttar Pradesh

Healthcare Executive jobs in Ramapuram, Chennai, Tamil Nadu

Healthcare Executive jobs in Thiruvananthapuram, Kerala

Hr Executive jobs in Noida, Uttar Pradesh

Executive, Accounts jobs in Haldwani, Uttarakhand

Work From Home Flipkart, Customer Care Executive jobs in Mansarovar, Jaipur, Rajasthan

Customer Success Manager jobs in Pune, Maharashtra

Customer Service Representative jobs in Redhills, Chennai, Tamil Nadu

Customer Service Representative jobs in Kolkata, West Bengal

Client Support Specialist

Intercontinental Exchange Holdings, Inc. -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Software troubleshooting
Customer service
Technical support
B2B

Full job description

Job Description:

Job Purpose

The Client Support Specialist acts as a support resource to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavours to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with IMT product and services within their business.

Responsibilities

Develop and effectively apply learned technical and domain expertise to assist customers in the intended and proper use of mortgage-based software solutions.
Resolve technical problems reported by the customer to the agent in a timely manner with minimal assistance for 85% of all cases assigned at six-month’s tenure in the role while maintaining a satisfactory level of customer satisfaction.
Support and drive service level attainment to departmental standards.
Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates in accordance to departmental standards.
Have awareness for, and develop recognition of systemic customer-impacting problems, and respond appropriately per departmental procedure.
Understand and follow company and departmental guidelines and policies for customer interaction/customer service.
Adopt and exhibit core behaviours toward teamwork and professionalism as defined by departmental standard.
Manage customer interactions as set forth by department policy and procedure.
Adhere to schedule as set forth by management.
Manage case backlog to departmental standards.
Thoroughly and accurately document details of all customer interactions in appropriate case management system.

Knowledge and Experience

2 years equivalent customer service or technical support experience.
Possesses and ability to manage own time to department and team standards and expectations.
Ability to Analyse and compare the conceptual and technical symptoms of a reported software problem to expected functionality and accurately identify the key differences, probable cause, and corrective course of action.
An ability to demonstrate basic competency in software application problem diagnosis, troubleshooting, and resolution.
Collaborates: Partners and works collaboratively to meet shared objectives. Cooperative; Fair; Trustworthy.
Communicates Effectively: Develops and delivers, by written and oral communications, information which is clear, salient, and audience appropriate. Listens attentively; Adapts communication style to the audience and setting; Communicates effectively in large and small groups, and one-to-one. Deliver salient information and complete solutions with confidence.
Customer Focus: Exhibits a sense of dedication to meeting the expectations and requirements of the customer. Actions are considerate of customer need and perception; Builds and maintains functional and appropriate relationships; Gains trust and garners the respect of the customer.
Decision Quality: Makes sound, timely decisions toward agreed upon personal, company, and departmental/team objectives and goals. Consistently demonstrates good judgement; Considers relevant factors; Applies good practices and methodology to decision making. Understands and appropriately balances and prioritizes work efforts to operational needs.
Nimble Learning: Willingly and actively learns through experimentation and problem solving. Curious; Learns concepts quickly; Seeks knowledge.
Technical Savvy: Exhibits a willingness and desire to learn diverse, job-appropriate technologies and technical skills. Capacity to understand technical concepts, processes, procedures, and tools. An aptitude for technical problem solving, including the ability to learn and adopt new technical concepts, processes, and troubleshooting procedures.

Preferred Knowledge and Experience

Plan and self-manage work efforts to goals and department/team objectives.
Possesses a basic understanding of business-to-business software applications utilized in complex multi-user environments that are both desktop application based and fully web-based.
Drives Results: Can consistently demonstrate achievement of results toward goals and objectives. Persistent; Empowered; Promotes and appropriately encourages others to meet/exceed goals.
Manages Ambiguity: Demonstrates an ability to remain productive and function effectively in the role when situations are uncertain, unclear, or where situational information is not complete. Adaptable; Flexible; Resilient.
Manages Complexity: Obtains relevant diagnostic information and apply to issue analysis and resolution efforts. Possesses the capability, capacity, and patience to collect and consider complex, large quantities, and/or potentially contradictory information in the process of triage, problem analysis, and resolution.
Critical thinking; Problem solving.

Apply Now

Refine Your Search

customer service specialist jobs in wadgaon budruk pune maharashtra

Client Support Specialist

Customer Service Assistant

Customer Service Representative (CSR)

Associate, Client Services

Customer Service Assistant

Customer Support Assistant

Client Support Specialist - Tax - AMI - TAX - Indirect Tax - Core - Pune

Customer Service

Client Support Specialist - Tax - National - TAX - ITTS - Advisory - Pune

Senior Associate, Global Customer Care

Customer Care Executive- International Voice and Healthcare

Customer Care Executive- International voice and Healthcare

International Customer Service Exexutive : HealthCare (Voice)

More jobs to discover

I want to receive the latest job alerts for customer service specialist in wadgaon budruk pune maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected