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Sales & Service Manager
The closing Gap —Powai, Mumbai, Maharashtra
- Full-time
- CRM software
- Computer Science
- Engineering
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Sales & Service Manager

The closing Gap
Powai, Mumbai, Maharashtra

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Job details

Full-time
4 days ago

Qualifications

CRM software
CI/CD
Contract management
Computer Science
Engineering
Test automation
Master's degree
Sales
Quality assurance
Bachelor's degree
Sales pipeline
Continuous integration
Forecasting
Enterprise sales
Business Administration
AI
MBA
Communication skills

Full job description

Job Title: Sales Service Manager – Infrastructure, Application & Testing Services
Location: Powai, Mumbai (Work From Office)
Experience: 10+ Years
Employment Type: Full-Time Role Type: Individual Contributor (Enterprise IT Services Sales) Notice Period: Immediate to 30 Days Preferred

Key Responsibilities
● Drive net-new enterprise business acquisition through strategic hunting activities.
● Manage the complete sales lifecycle from lead generation to deal closure.
● Build, nurture, and expand strategic customer relationships through account farming and cross-selling.
● Identify and develop opportunities across Infrastructure, Application, and Quality Engineering service offerings.
● Collaborate with pre-sales, solution architects, and delivery teams to create customer-focused solutions.
● Lead RFP, RFI, and RFQ responses and manage commercial negotiations, including MSAs and SOWs.
● Maintain an accurate sales pipeline, revenue forecast, and CRM updates.
● Meet and exceed assigned sales and revenue targets.
● Develop long-term customer relationships and identify opportunities for business expansion.
● Work closely with internal stakeholders to ensure successful project transitions from sales to delivery.

Service Areas :
Infrastructure Services
● Cloud Services
●Data Center Services
● Network & Security
● Facility Management Services (FMS)
● End User Managed Services

Application Services
● Application Development
● Application Modernization
● Application Maintenance & Support
● Digital Transformation Solutions

Quality Engineering & Testing Services
● Managed Testing Services
● Test Automation
● DevOps & CI/CD
● AI-led Quality Assurance Solutions

Required Skills & Experience
● 10+ years of experience in Enterprise IT Services Sales.
● Proven experience as an Individual Contributor managing enterprise accounts.
● Strong track record of generating new business and closing large enterprise deals.
● Experience managing multi-million-dollar sales pipelines.
● Excellent understanding of Infrastructure, Application Development, and Testing Services.
● Strong solution selling, consultative selling, and value-based sales approach.
● Experience engaging with CIOs, CTOs, CXOs, Procurement Heads, and senior business stakeholders.
● Expertise in commercial negotiations, contract management, and enterprise sales.
● Strong communication, presentation, and stakeholder management skills.
● Experience using CRM tools for pipeline management and sales forecasting.

Preferred Industry Experience
Candidates with experience selling IT Services to clients in the following industries will be preferred:
● BFSI
● Manufacturing
● Retail
● Telecom
● Healthcare

Preferred Qualifications
● Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
● MBA (Sales/Marketing) is an added advantage.

Work Location: In person

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