Up Infrastructure manager Jobs – 131 Open Jobs Today

Lead Assistant Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
17h
Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
17h
Group Operations Manager
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Linux
9d
Sys. Integration Sr. Specialist Advisor
NTT Ltd —Noida, Uttar Pradesh
- PMP
- Project management
- Agile
22h
Lead Consultant
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Azure
- DevOps
- AWS
Senior Manager, Software Engineering-Java
Clarivate —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
3d
[Software Services] : Technical Leader / Architect
Vinove —Noida, Uttar Pradesh
- Azure
- DevOps
- Master's degree
Quick apply
Collaboration Engineer || Noida
Truecom Networks Private Limited —Noida, Uttar Pradesh
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Bachelor's degree
- Computer networking
- IT
- Health insurance
- Paid sick time
Quick apply
9d
Project Managers
StarTele Logic —Noida, Uttar Pradesh
- Engineering
- Project management
- Bachelor's degree
Principal Engineer - ICT
WSP —Noida, Uttar Pradesh
- Hybrid work
- Computer networking
- Agile
- Communication skills
Track Manager - AWS IAC, Terraform,Python
HCLTech —Noida, Uttar Pradesh
- DevOps
- AWS
- Mentoring
Senior Network Engineer
Infinite Computer Solutions Ltd. —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Linux
Senior Technical Lead
HCLTech —Noida, Uttar Pradesh
- Azure
- DevOps
- APIs
Site Reliability Engineer (SRE) – Azure & DevOps
SYSTRA —Noida, Uttar Pradesh
- Azure
- Computer Science
- DevOps
2d
Azure Support Engineer
TechyBex —Noida, Uttar Pradesh
- Azure
- Oracle
- Software troubleshooting
GEC BIM Leader
GE Vernova —Noida, Uttar Pradesh
- Full-time
- Engineering
- Bachelor's degree
- Organisational skills
Director, AI Solutions
SimCorp A/S —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Master's degree
- Financial services
Regional Program Lead
Zones —Noida, Uttar Pradesh
- Full-time
- PMP
- Health insurance
- Life insurance
Quick apply
AWS Cloud Support Engineer
Umbrella Infocare —Noida, Uttar Pradesh
- Azure
- Windows
- SQL
Track Lead - AWS IAC, Terraform,Python
HCLTech —Lucknow, Uttar Pradesh
- Microsoft Powerpoint
- SQL
- AWS
3d

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Lead Assistant Manager - IT Technical Support

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
17 hours ago

Qualifications

Jira
BCS
Computer Science
Technical support
Analysis skills
Bachelor's degree
IT support
ServiceNow
Cybersecurity
Leadership
Communication skills
Employee evaluation
Active Directory
Information Technology

Full job description

Job Description: The Lead Assistant Manager will play a crucial role in our IT department, leading a team of Tier 2 Infrastructure Support Engineers. This role involves providing advanced technical support, collaborating with cross-functional teams, and driving process improvements to enhance our global IT services. The ideal candidate will have strong leadership skills, extensive technical expertise, and a customer-centric approach to ensure a seamless and efficient support experience for our global workforce.

Responsibilities: Lead and manage a team of Tier 2 Infrastructure Support Engineers, providing guidance, mentorship, and performance evaluation.
Oversee the resolution of complex, escalated incidents, ensuring timely and accurate support for end-users.
Collaborate with cross-functional IT teams, including Infrastructure, Security, and Applications, to coordinate resolution efforts and maintain effective communication.
Drive process improvements and automation initiatives to enhance operational efficiency and reduce manual tasks.
Ensure compliance with IT security policies, operational standards, and service-level agreements (SLAs) across the team.
Conduct regular performance reviews and provide constructive feedback to team members, fostering a culture of continuous learning and improvement.
Stay updated with the latest industry trends, technologies, and best practices in IT support and infrastructure management.
Participate in problem management activities, identifying recurring issues, and contributing to root cause analysis and resolution.
Support user onboarding, offboarding, and technology deployment initiatives, ensuring a smooth and secure transition for end-users.
Represent the team in cross-functional projects and initiatives, collaborating with stakeholders to align IT support with business objectives.

Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
5-7 years of experience in IT Service Desk, End User Computing, or Infrastructure Support roles, with at least 2 years in a leadership position.
Proven track record of leading and managing high-performing IT support teams, demonstrating strong leadership and communication skills.
Extensive experience in troubleshooting and resolving complex technical issues across various endpoint technologies, Microsoft 365, and Google Workspace.
Working knowledge of Active Directory, user identity management, and Mobile Device Management (MDM) platforms.
Familiarity with endpoint security tools, cybersecurity operational processes, and remote support methodologies.
Experience with enterprise ITSM platforms, such as ServiceNow or Jira Service Management, and remote support tools.
Strong analytical and problem-solving abilities, with a customer-centric approach to IT support.
Ability to work independently, manage multiple priorities, and adapt to a fast-paced, global enterprise environment.
Excellent verbal and written communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

Apply Now

Refine Your Search

infrastructure manager jobs in up

Lead Assistant Manager - IT Technical Support

Manager - IT Technical Support

Group Operations Manager

Sys. Integration Sr. Specialist Advisor

Lead Consultant

Senior Manager, Software Engineering-Java

[Software Services] : Technical Leader / Architect

Collaboration Engineer || Noida

Project Managers

Principal Engineer - ICT

Track Manager - AWS IAC, Terraform,Python

Senior Network Engineer

Senior Technical Lead

Site Reliability Engineer (SRE) – Azure & DevOps

Azure Support Engineer

GEC BIM Leader

Director, AI Solutions

Regional Program Lead

AWS Cloud Support Engineer

Track Lead - AWS IAC, Terraform,Python

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