Mapuca Goa Hotel manager Jobs – 86 Open Jobs Today

Assistant Manager - Learning & Development
Astraa HR Consultants —Goa, Goa
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
17h
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Assistant Manager - Learning & Development

Astraa HR Consultants
Goa, Goa

Quick apply

Job details

Permanent | Full-time
₹5,00,000 - ₹8,00,000 a year
17 hours ago

Benefits

Provident Fund
Commuter assistance
Leave encashment
Health insurance
Paid time off
Cell phone reimbursement
Life insurance
Food provided
Paid sick time

Qualifications

Hospitality
Succession planning
Microsoft Office
Master's degree
Bachelor's degree
Hospitality Management
Business Administration
Communication skills
Hotel experience

Full job description

Job Purpose:
To support the planning, coordination, delivery and evaluation of all Learning & Development initiatives in the hotel, ensuring employees are trained to meet brand standards, service excellence and operational requirements.

Key Responsibilities:

Conduct Training Needs Analysis (TNA) in coordination with HODs and identify skill and competency gaps.
Prepare and implement the Annual Training Calendar based on hotel business requirements.
Conduct New Joiner Induction & Orientation and ensure effective onboarding.
Plan and conduct General, Functional, Behavioural and Soft Skills training.
Coordinate Departmental Technical Training with departmental trainers.
Conduct On-the-Job Training (OJT) and task-based training.
Develop employees on guest service, communication, grooming, leadership and hospitality standards.
Coordinate mandatory training such as Fire & Life Safety, Food Safety/Hygiene, POSH, First Aid and compliance-related training.
Work closely with HODs to improve employee performance through coaching and development interventions.
Coordinate Train-the-Trainer (TTT) programs and support departmental trainers.
Maintain the hotel's training records, attendance, evaluations and training database.
Monitor and report training hours, participation, completion and effectiveness.
Conduct Training Effectiveness Evaluation and obtain feedback from participants and managers.
Prepare monthly L&D reports and MIS for HR/Director of L&D/General Manager.
Maintain training materials, presentations, manuals and the L&D resource library.
Coordinate external trainers, consultants and certification programs where required.
Assist in managing the L&D budget and training-related expenses.
Support employee engagement, career development, talent development and succession planning initiatives.
Ensure hotel-wide learning initiatives are aligned with brand standards and guest satisfaction objectives.
Coach and mentor team members to encourage a continuous learning culture.

Key KPIs

Training hours per employee
Training completion %
Induction completion
Training effectiveness score
Guest satisfaction/service scores
Compliance training completion
Departmental trainer effectiveness
Employee development & internal promotions
Training cost/budget adherence
Reduction in skill/service gaps

Typical Qualification & Experience

Bachelor's/Master's degree in HR, Hospitality, Hotel Management, Business Administration or related field.
Typically 3–5 years of hotel/hospitality experience, with relevant L&D/training exposure; requirements vary by hotel brand.
Strong presentation, facilitation, communication and interpersonal skills.
Good knowledge of hotel operations and service standards.
Proficiency in MS Office and HR/L&D systems.

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

Cell phone reimbursement
Commuter assistance
Food provided
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

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hotel manager jobs in mapuca goa

Assistant Manager - Learning & Development

Commi I

Chef de Partie

Commi - Continental

Sous Chef - Indian

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