Panaji Goa Customer service Jobs – 106 Open Jobs Today

Assistant Manager-Reservations
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- Sales
- 12th Pass
1h
Director of Sales
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
14d
Retail Sales Executive
Quiosco Retail India Private Limited —Dabolim, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- 12th Pass
- Bachelor's degree
Quick apply
7d
Customer Support Executive (CSE)
Mograsys Technologies LLC —Madgaon, Goa
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Excel
- Computer Science
- English
- Commuter assistance
- Health insurance
Quick apply
Front Office Executive
Marriott International, Inc —Goa, Goa
- Full-time
- Hospitality
- 12th Pass
- Supervising experience
2d
Front Office Manager
Marriott International, Inc —Goa
- Full-time
- 12th Pass
- Front desk
- Guest services
3d
Senior Sales Manager
Marriott International, Inc —Goa
- Full-time
- Sales
- No experience needed
- 12th Pass
4d
Assistant Director of Sales- Groups & Catering
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- Sales
- Bachelor's degree
5d
Front Office Assistant
Momentum Hospitality —Goa, Goa
- ₹8,357.63 - ₹12,707.72 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
7d
On- Ground Executive
Majhe App —Goa, Goa
- ₹10,000 - ₹15,000 a month
- Full-time
- Software troubleshooting
- Sales
- Customer service
Quick apply
Front Office Executive / Front Office Manager
Ode Spa —North Goa District, Goa
- Full-time
- Hospitality
Sales Center Manager- Goa Based
Marriott International, Inc —Calangute, Goa
- Full-time
- Hospitality
- Sales
- Bachelor's degree
6d
Front Office Associate
sry hospitality pvt ltd —North Goa District, Goa
- ₹15,000 - ₹22,000 a month
- Full-time
- Bachelor's degree
- In-person
Quick apply
Assistant Manager - Sales
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- No experience needed
- Bachelor's degree
11d
Pharmacy Sales Executive
Asg Eye Hospital —Goa, Goa
- ₹10,000 - ₹20,000 a month
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
5d
Sales Manager
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
11d
Sales Manager (based in Mumbai)
Marriott International, Inc —Goa, Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
4d
Associate Director of Sales
Marriott International, Inc —Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration
13d
Fulltime Planner/Coördinator Front Office – Scharendijke
Weekra Schoonmaak —Ambora, Goa
- Full-time
- Microsoft Office
Sales Manager/ Senior Sales Manager - Hyderabad (Cluster)
Marriott International, Inc —Goa
- Full-time
- Sales
- Bachelor's degree
- Business Administration

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Assistant Manager-Reservations

Marriott International, Inc -
Calangute, Goa

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Hospitality
Guest relations
Sales
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26111168
Job CategoryReservations
LocationH No 1/72C Gaurawaddo, Calangute, Goa, India, 403516
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports the company’s service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company’s customer service standards and property’s brand standards.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Additional Responsibilities

Utilizes intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

customer service jobs in panaji goa

Assistant Manager-Reservations

Director of Sales

Retail Sales Executive

Customer Support Executive (CSE)

Front Office Executive

Front Office Manager

Senior Sales Manager

Assistant Director of Sales- Groups & Catering

Front Office Assistant

On- Ground Executive

Front Office Executive / Front Office Manager

Sales Center Manager- Goa Based

Front Office Associate

Assistant Manager - Sales

Pharmacy Sales Executive

Sales Manager

Sales Manager (based in Mumbai)

Associate Director of Sales

Fulltime Planner/Coördinator Front Office – Scharendijke

Sales Manager/ Senior Sales Manager - Hyderabad (Cluster)

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