Delhi Risk analyst Jobs – 113 Open Jobs Today

Service Command Analyst
Navan —Delhi, Delhi
- AI
- Communication skills
Quick apply
Network Security Analyst
Intelligent Digital Security —Delhi, Delhi
- Computer Science
- Master's degree
- Bachelor's degree
P&C Pricing Modeler - Personal Lines (GLM & ML)
Techila Global Services —Delhi
- Full-time
- Salesforce
- Engineering
- Master's degree
5d
Credit Analyst-Mortgage
Pure Mortgage solutions —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Microsoft Office
- Finance
- Commuter assistance
- Paid time off
Quick apply
Client Due Dilligence Analyst (DDQ)
AlphaSense India —Delhi, Delhi
- English
- Administrative experience
- AI
Quick apply
Analyst, Property Tax
Kroll —Delhi, Delhi
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Manager, Finance
Bain & Company Inc —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
Sr. Auditor
JM JAIN —Delhi
- Microsoft Excel
- Finance
- Master's degree
Customer Service Representative (CSR)
QUESS CORP LTD —Delhi
- Up to ₹10,00,000 a year
- Urgently hiring
- Oracle
- Salesforce
- In-person
Quick apply
Cyber Security & Infrastructure Engineer
XO Health Inc. —Delhi, Delhi
- ₹20,00,000 - ₹25,00,000 a year
- Rotational shift
- Remote
- Microsoft Access
- Azure
- Computer Science
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Head of Student Experience
Cialfo —Delhi, Delhi
- Sales
- AI
Quick apply
E2E Integration Testing Lead
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Computer Science
- Software troubleshooting
- Project management
- Paid time off
Quick apply
T&T | Cyber : D&R | SOC-SIEM | Deputy Manager | Gurgaon
Deloitte —Delhi
- Azure
- Computer Science
- Master's degree
Cluster Manager, Amazon NOW
ASSPL - Delhi —Delhi, Delhi
- Full-time
- Bachelor's degree
SQA Functional Testing Domain Lead
Educational Testing Service (ETS) —Delhi, Delhi
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Paid time off
Quick apply
Senior Software Engineer
Amantya Technologies —Delhi
- Computer Science
- Master's degree
- Analysis skills
6d
UI Developer
StarClinch —Unknown, Unknown, Delhi
- JavaScript
- APIs
- Agile
- Health insurance
Quick apply
Relationship Manager
gHRig People Solutions —Karol Bagh, Delhi, Delhi
- ₹3,50,000 a year
- Full-time
- Communication skills
Quick apply
Regional Sales Head - SME Insti - Delhi
Aditya Birla Group —Delhi
7d
Digital Marketing Executive
Razorse —Delhi, Delhi
- Team management
- Marketing

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Service Command Analyst

Navan -
Delhi, Delhi

Quick apply

Job details

Qualifications

Power BI
Tableau
Data visualization
Workforce management
AI
Communication skills

Full job description

About the Role:

We have transitioned from a traditional, reactive WFM department into a proactive, AI-powered Resource Orchestration Center (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation, we rely on an advanced technology stack—including Genesys Cloud, Snowflake data lakes, ThoughtSpot, and AI-driven analytics—to automate administrative tasks and empower our human talent. We don't just report on what happened; we engineer outcomes to guarantee our elite service level agreements (SLAs) for our travelers and corporate clients.

As a Service Command Analyst, you are the tactical controller of our live global travel operations. You will step away from traditional, manual processes and spreadsheet updates. Instead, you will operate in a dynamic, exception-based environment. Leveraging real-time, AI-generated alerts and dashboards, you will identify risks before they impact the traveler and execute pre-approved, rapid-response levers to protect the business.

To allow for maximum flexibility and impact, you will not be siloed into a single channel (e.g., "just voice" or "just chat"). Instead, you will act as a Portfolio Owner during your shift, managing the holistic health of adaptable business tiers (such as Core, Designated, Dedicated, and Specialty Travel Desks) and adjusting to operational needs as they evolve in the fast-paced travel industry.

What You'll Do:

Exception-Based Execution & SLA Recovery

Monitor automated alerts generated by our Service Intelligence infrastructure indicating SLA risks, volume spikes, or AHT anomalies driven by global travel events.
Autonomously execute flexible operational levers (e.g., skill blending, channel pivoting, schedule adjustments, or micro-shift overtime) to maintain target SLAs.
Pivot agents seamlessly between various queues and assignments based on real-time global thresholds and shifting business travel priorities.

Portfolio & Queue Ownership

Act as the primary operational controller for your assigned portfolios during your regional shift, adapting to volume trends across multiple business lines.
Ensure highly effective "follow-the-sun" handoffs to your international counterparts to guarantee seamless 24/7 global continuity.

Incident & Disruption Management

Serve as the tip of the spear during travel and business disruptions (system outages, global flight groundings, weather impacts, natural disasters).
Command the incident response protocols, issue executive notifications, and dynamically reallocate global staffing resources to mitigate impact on travelers.

Strategic Cross-Training & Collaboration

Participate in the ROC rotation program, cross-training in forecasting, capacity planning, and basic data intelligence (ThoughtSpot/AI Prompting) to enhance your versatility and eliminate single points of failure.
Collaborate closely with the Service Intelligence Engineer, BI & Automation Analyst, and Service Excellence Lead to identify repetitive tasks that can be automated out of the Command Center.

What We're Looking For:

Experience: 2+ years of progressive experience in Workforce Management, Real-Time Operations, or an Operational Command Center environment. (Experience in the travel industry is a plus and highly preferred).
Technical Proficiency: Deep understanding of modern omnichannel routing platforms; Genesys Cloud experience is highly preferred.
Data Literacy: Comfort operating in a modern data ecosystem. Familiarity with navigating data visualization tools (e.g., ThoughtSpot, Power BI, Tableau) powered by central data lakes (Snowflake).
Analytical Agility: Strong systems-thinking ability. You must be able to digest AI-driven recommendations and quickly decide on the optimal operational lever to pull under pressure, adjusting to new scenarios as they arise.
Communication: Elite communication and interpersonal skills. You will be drafting executive summaries and coordinating rapid responses across multiple global departments.

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

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risk analyst jobs in delhi

Service Command Analyst

Network Security Analyst

P&C Pricing Modeler - Personal Lines (GLM & ML)

Credit Analyst-Mortgage

Client Due Dilligence Analyst (DDQ)

Analyst, Property Tax

Manager, Finance

Sr. Auditor

Customer Service Representative (CSR)

Cyber Security & Infrastructure Engineer

Head of Student Experience

E2E Integration Testing Lead

T&T | Cyber : D&R | SOC-SIEM | Deputy Manager | Gurgaon

Cluster Manager, Amazon NOW

SQA Functional Testing Domain Lead

Senior Software Engineer

UI Developer

Relationship Manager

Regional Sales Head - SME Insti - Delhi

Digital Marketing Executive

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