Kl Front office hospital Jobs – 97 Open Jobs Today

CRM Executive
c kare health group —Calicut, Kerala
- From ₹10,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
Quick apply
Receptionist
Tristar Logistics —Palarivattom, Kochi, Kerala
- ₹13,000 - ₹15,000 a month
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
Housekeeping Supervisor
3 Star Facility Hotel —Thiruvananthapuram, Kerala
- ₹12,264.84 - ₹24,485.28 a month
- Full-time
- 12th Pass
- Team management
- Cleaning
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Senior Ayurveda Therapist
Gokulam Grand Kovalam —Kovalam, Thiruvananthapuram, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Anatomy knowledge
- Bachelor's degree
- Team management
- Food provided
Quick apply
Business Development Executive (BDE)
c kare health group —Calicut, Kerala
- From ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Business development
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F&B Attendant
Somatheeram Ayurvedic Hospital & Yoga Centre —Kovalam, Kerala
- ₹15,000 - ₹18,000 a month
- Full-time
- Customer service
- Cooking
- Food service experience
- Health insurance
- Food provided
Quick apply
Referral Marketing Executive
GG Hospital —Ulloor, Thiruvananthapuram, Kerala
- ₹9,852.51 - ₹25,801.83 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Security Guard (Driving skill Mandatory)
Gokulam Grand Kovalam —Thiruvananthapuram, Kerala
- From ₹18,000 a month
- Full-time
- 12th Pass
- Conflict management
- In-person
- Flexible schedule
- Food provided
Quick apply
4d
MEP Technician
Tigris Valley —Thamarassery, Calicut, Kerala
- ₹18,000 - ₹25,000 a month
- Full-time
- Electrical experience
- Plumbing
- HVAC
- Health insurance
- Paid time off
Quick apply
12d

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Front Desk Receptionist
Maryland Study Abroad Private Limited —Calicut, Kerala
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CRM Executive

c kare health group
Calicut, Kerala

Quick apply

Job details

Full-time
From ₹10,000 a month

Qualifications

Microsoft Excel
Customer service
Analysis skills
Bachelor's degree
Customer relationship management
Conversion optimisation
EMR systems
Business Administration
Phone etiquette
Communication skills

Full job description

JOB DESCRIPTION – CRM EXECUTIVE

Position: CRM Executive
Department: Customer Relationship Management / Operations
Reporting To: AGM – Operations / CRM Manager
Location: C Kare Health Group

Job Purpose

The CRM Executive will be responsible for managing patient relationships, follow-ups, appointment coordination, treatment conversion, patient feedback, and retention activities. The role focuses on improving patient experience, ensuring timely follow-up, and increasing treatment completion and repeat visits.

Key Responsibilities1. Patient Follow-Up

Follow up with patients after consultations and treatment plans.
Contact patients with pending or incomplete treatments.
Follow up with patients who have not scheduled their recommended treatment.
Conduct recall and reminder calls for regular dental check-ups.
Maintain proper records of all patient follow-up activities.

2. Appointment & Recall Management

Contact patients to confirm upcoming appointments.
Manage appointment reminders and rescheduling follow-ups.
Monitor missed, cancelled, and postponed appointments.
Ensure missed appointments are followed up promptly.
Coordinate with the front office and clinical team for appointment requirements.

3. Treatment Conversion

Follow up with consultation patients regarding recommended treatments.
Understand patient concerns and communicate available treatment options appropriately.
Track consultation-to-treatment conversion.
Follow up on pending treatment plans until closure or confirmation of non-proceeding.
Escalate complex patient concerns to the concerned doctor or management.

4. Patient Relationship Management

Maintain professional and courteous communication with patients.
Understand patient concerns and ensure appropriate resolution.
Maintain long-term relationships with existing patients.
Encourage patients to return for regular check-ups and preventive care.
Support patient retention and repeat-visit programs.

5. Patient Feedback & Complaint Management

Collect patient feedback regarding clinical and service experience.
Record complaints and concerns accurately.
Coordinate with concerned departments for timely resolution.
Follow up with patients after complaint resolution to ensure satisfaction.
Prepare reports on recurring patient concerns and service gaps.

6. CRM Data Management

Maintain accurate patient follow-up data in the CRM/EMR system.
Update lead status, appointment status, treatment status, and follow-up outcomes.
Maintain records of contacted, converted, pending, and lost patients.
Ensure patient information is handled confidentially.

7. Reporting & Analysis

Prepare daily follow-up reports.
Submit weekly and monthly CRM performance reports.
Monitor key metrics such as:
Number of patients contacted
Follow-ups completed
Appointments booked
Missed appointments recovered
Treatment conversions
Pending treatment cases
Patient complaints
Patient feedback
Repeat visits
Identify gaps and suggest improvement measures.

8. Coordination

Coordinate with doctors, dental assistants, front office, coordinators, BDE, and operations teams.
Ensure relevant patient information is communicated to the concerned team.
Coordinate with BDE for leads and referral-generated patients.
Escalate unresolved patient concerns to management.

Key Performance Indicators (KPIs)

Daily follow-up completion rate
Consultation-to-treatment conversion rate
Pending treatment recovery rate
Appointment confirmation rate
Missed appointment recovery rate
Patient retention and repeat visit rate
Patient feedback collection
Complaint resolution turnaround time
CRM data accuracy
Patient satisfaction score

Required Qualifications

Bachelor's degree in Business Administration, Healthcare Management, Marketing, Commerce, or a related field.
Experience in healthcare, dental, hospital, customer relationship management, or telecalling is preferred.
Basic knowledge of CRM/EMR systems and MS Excel.

Required Skills

Excellent communication and interpersonal skills
Strong telephone etiquette
Good follow-up and persuasion skills
Patient-focused approach
Problem-solving ability
Good documentation and reporting skills
Ability to handle patient concerns professionally
Basic analytical and Excel skills
Ability to maintain confidentiality
Target-oriented and organized approach

Experience

Preferred: 1–3 years of experience in CRM, healthcare customer service, patient relationship management, telecalling, sales support, or a similar role.

Accountability

The CRM Executive will be accountable for maintaining effective patient communication, completing timely follow-ups, improving treatment conversions, reducing missed appointments, resolving patient concerns, maintaining accurate CRM records, and contributing to improved patient satisfaction and retention.

Pay: From ₹10,000.00 per month

Work Location: In person

Quick apply

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front office hospital jobs in kl

CRM Executive

Receptionist

Housekeeping Supervisor

Senior Ayurveda Therapist

Business Development Executive (BDE)

F&B Attendant

Referral Marketing Executive

Security Guard (Driving skill Mandatory)

MEP Technician

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