Ghaziabad Uttar Pradesh Regional manager Jobs – 114 Open Jobs Today

Track Manager - Process Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Bachelor's degree
- Business Administration
7d
Area Sales Manager - MFB - Noida - Sector 62 - JM
TATA Capital —Greater Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Solutions Specialist-Bid
Nucleus Software —Noida, Uttar Pradesh
- English
- Microsoft Office
- Communication skills
4h
Associate Trademark Search Analyst
Clarivate —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
Regional Sales Manager - Micro Finance - Noida - Sector 51 - MM
TATA Capital —Greater Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Sales Manager Holiday Inn Express Greater Noida Knowledge Park
Holiday Inn Express —Greater Noida, Uttar Pradesh
- Hospitality
- English
- Bachelor's degree
Sales & Marketing, Business Development
AMBROSIA NATURAL PRODUCTS INDIA PVT LTD GREATER NOIDA —Greater Noida, Uttar Pradesh
- ₹35,000.55 - ₹50,000.76 a month
- Full-time
- Microsoft Excel
- Sales
- Marketing
Quick apply
Client Manager - Sales (Residential Home Interiors)
Dlife Interiors —Noida, Uttar Pradesh
- ₹40,000 - ₹55,000 a month
- Full-time
- Sales
- English
- Master's degree
- Commuter assistance
- Health insurance
Quick apply
1d
Regional Sales Manager - Retail MFB - Sales - Noida - Sector 62 - MM
TATA Capital —Greater Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Senior Area Manager, Sales
Oxford University Press Pakistan —Noida, Uttar Pradesh
- Sales
- Leadership
- Communication skills
Area Sales Manager - Micro Finance - Noida - Sector 51 - JM
TATA Capital —Greater Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
Regional Sales Manager (RSM)
Bacfo —Noida, Uttar Pradesh
Clinical Coordinator Trainee
Cyno Pharmaceuticals Ltd —Nirman Vihar, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
Quick apply
Regional Sales Manager - Government & PSU
Blazeguard Systems —Noida, Uttar Pradesh
Regional Manager
Bharatiya Global Infomedia —Noida, Uttar Pradesh
Assistant Sales Managers
HCMI Education —New Delhi District, Delhi
- Email
Marketing Executives
Puredot —Noida, Uttar Pradesh
Export Sales Assistant
Ambrosia Natural Products India Pvt.Ltd —Greater Noida, Uttar Pradesh
- ₹8,188.55 - ₹33,320.86 a month
- Full-time
- CRM software
- Spanish
- Sales
Quick apply
Sr. Specialist - F&A - FP&A 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply

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Area Sales Manager - MFB - Noida - Sector 62 - JM
TATA Capital —Greater Noida, Uttar Pradesh
Must be familiar about business correspondent model working with top lending institutions & direct lending business. Good acumen of technology and automation,.

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Track Manager - Process Management, ServiceNow

HCLTech -
Noida, Uttar Pradesh

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Job details

7 days ago

Qualifications

Jira
Six Sigma Certification
ITIL Certification
Computer Science
COBIT
Operations management
BMC Remedy
IT service management
Bachelor's degree
ITIL
ServiceNow
Problem management
Business Administration
Lean Six Sigma
Application support
Business requirements
AI
Communication skills
Lean Six Sigma Certification
Information Technology

Full job description

Noida, Uttar Pradesh
Job Summary

Process Consultant will support the merger and integration of two companies’ IT service desk operations by assessing existing processes, tools, licenses, support models, application support workflows, SLAs, and knowledge management practices. The role will define a unified service desk operating model, recommend ITSM tool and license requirements, and create standardized processes to ensure a smooth transition, consistent user experience, and measurable service performance

Key Responsibilities

Assess the current service desk operating models of both companies, including ticket volumes, support channels, user groups, service scope, application support processes, and escalation paths. • Analyze similarities, gaps, overlaps, and conflicts across existing service desk processes, ITSM workflows, support hours, SLAs, OLAs, priority models, and governance practices. • Design a unified future-state service desk model covering ticket intake, categorization, assignment groups, triage, escalation, resolution, closure, fulfilment, and reporting. • Define ITSM tool requirements for the merged setup, including incident management, service request management, problem management, change enablement, knowledge management, service catalog, CMDB, reporting, automation, and integration capabilities. • Assess existing ITSM tools and recommend whether to consolidate, migrate, retain, or rationalize platforms based on business needs, scalability, integrations, licensing, and supportability. • Define license requirements for agents, fulfiller groups, approvers, business users, administrators, application support teams, reporting users, automation users, and integration accounts. • Review and standardize application support processes, including ticket routing, L1/L2/L3 responsibilities, application ownership, escalation matrix, handoff process, monitoring alerts, known error handling, and release support coordination. • Recommend support hours and coverage models such as business hours, extended hours, regional support, follow-the-sun, 24x5, or 24x7 based on business criticality and application priority. • Define SLA, OLA, priority, severity, escalation, and breach management framework for both infrastructure and application support services. • Create knowledge base structure, article templates, ownership model, review frequency, migration approach, and publishing workflow for the merged service desk. • Identify transition risks, process dependencies, user impact, tool migration considerations, training needs, and adoption challenges during the service desk merger. • Prepare process documentation, SOPs, workflows, RACI matrices, support model documents, reporting templates, governance dashboards, and implementation roadmap.

Skill Requirements

Strong understanding of ITIL-based IT service management processes, including incident, service request, problem, change, knowledge, service catalog, CMDB, and escalation management. • Experience in service desk consolidation, transition, merger, or transformation programs across enterprise environments. • Ability to assess ITSM platform capabilities and define functional, licensing, integration, automation, reporting, and access requirements. • Experience defining application support operating models, including L1/L2/L3 support structure, ownership model, escalation matrix, release support, and application-specific SLAs. • Working knowledge of ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, ManageEngine, BMC Remedy, or similar tools. • Ability to conduct current-state assessment, gap analysis, stakeholder workshops, process harmonization, and future-state operating model design. • Strong process documentation skills, including SOPs, workflows, swimlane diagrams, runbooks, RACI matrices, service catalogs, and knowledge base articles. • Good stakeholder management, facilitation, communication, and presentation skills across business, IT, vendor, and application support teams. • Analytical mindset with the ability to translate business requirements into operational processes, license estimates, KPIs, and governance metrics.

Other Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. • 6+ years of experience in IT service management, service desk consulting, process transformation, ITSM implementation, or IT operations management. • Experience in service desk merger, consolidation, transition, or operating model transformation is preferred. • ITIL Foundation certification is preferred; ITIL Intermediate, ITIL Managing Professional, COBIT, or Lean Six Sigma certification will be an advantage. • Experience with ITSM tool assessment, licensing analysis, application support process design, and enterprise service desk governance will be an advantage. • Knowledge of automation, self-service portals, chatbots, virtual agents, AI-enabled service desk, and service catalog optimization is desirable.

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regional manager jobs in ghaziabad uttar pradesh

Track Manager - Process Management, ServiceNow

Area Sales Manager - MFB - Noida - Sector 62 - JM

Solutions Specialist-Bid

Associate Trademark Search Analyst

Regional Sales Manager - Micro Finance - Noida - Sector 51 - MM

Sales Manager Holiday Inn Express Greater Noida Knowledge Park

Sales & Marketing, Business Development

Client Manager - Sales (Residential Home Interiors)

Regional Sales Manager - Retail MFB - Sales - Noida - Sector 62 - MM

Senior Area Manager, Sales

Area Sales Manager - Micro Finance - Noida - Sector 51 - JM

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Clinical Coordinator Trainee

Regional Sales Manager - Government & PSU

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Sr. Specialist - F&A - FP&A 4D

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