Gurgaon South City Ii Gurugram Haryana Customer service representative Jobs – 178 Open Jobs Today

InP - Customer Service Associate II-Consumer ( International Voice Process )
FIS Global —Gurugram, Haryana
- Customer service
- 12th Pass
- Computer skills
Client Service
Cobold Digital —Gurugram District, Haryana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Aquisition Associate- Architects & Brands
Knowledge Center —Gurugram, Haryana
- ₹16,000 - ₹20,000 a month
- Full-time
- CRM software
- Microsoft Excel
- English
Quick apply
Japanese Language Expert with IAM Secondary controls
Kyndryl —Gurugram, Haryana
- Full-time
- Customer service
- Writing skills
- English
7d
Customer Service
Home First India —Faridabad, Haryana
- Master's degree
- Bachelor's degree
Customer Service Specialist
Zenith Consultant —Gurugram, Haryana
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
Quick apply
Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply
Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Customer service
- English
Quick apply

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Operations Manager/ Client Relationship Manager
Vogueshaire —Gurgaon H.O, Gurugram, Haryana
Understand client requirements and ensure timely delivery of services. Revenue growth through client retention and business expansion.
₹40,000 - ₹60,000 a month
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Management Trainee-Global Project Management
GlobalXperts Technology Pvt Ltd —Gurugram, Haryana
Internship or project experience in operations, project management or customer service will be an added advantage. Strong analytical and logical thinking.
₹20,000 - ₹30,000 a month
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1d

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InP - Customer Service Associate II-Consumer ( International Voice Process )

FIS Global -
Gurugram, Haryana

Apply Now

Job details

Qualifications

Customer service
Call center experience
12th Pass
Computer skills
Financial services
Communication skills

Full job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions!

What you will be doing :

Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Updates customer information and ensures accurate entry of contact information.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Other related duties assigned as needed.

What you will bring

Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

EDUCATION REQUIREMENTS
High school diploma or GED

FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Refine Your Search

customer service representative jobs in gurgaon south city ii gurugram haryana

InP - Customer Service Associate II-Consumer ( International Voice Process )

Client Service

Customer Aquisition Associate- Architects & Brands

Japanese Language Expert with IAM Secondary controls

Customer Service

Customer Service Specialist

Process Associate- Customer Care

Sr. Associate - Customer Care - Voice 5B

Sr. Associate - Customer Care - Blended 5B

Specialist - Customer Care - Voice 4A

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