Gurgaon Road Delhi Delhi Assurance engineer Jobs – 139 Open Jobs Today

Engineer – CRM (Customer Relationship Management/ERP)
Assurance Intl Ltd —Gurugram, Haryana
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Lenskart Head of Frame Manufacturing
Lenskart Solutions —Gurugram, Haryana
- Full-time
- Master's degree
- Bachelor's degree
- Manufacturing
Production Monitoring Engineer
FNZ —Gurugram, Haryana
- Full-time
- APIs
- Communication skills
Kearney Value Realization – Data Scientist / AI Expert (Value Assurance)
Kearney —Gurugram, Haryana
- Full-time
- APIs
- Agile
- Manufacturing
- Health insurance
1985479-Senior Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- SQL
Quality Electrical - STT Noida
Blue Star India —Gurugram, Haryana
- Electrical experience
- Bachelor's degree
- Electrical Engineering
Quality Mechanical - STT Noida
Blue Star India —Gurugram, Haryana
- Bachelor's degree
Associate/Senior Associate, IT Application Services - GCC
Alvarez & Marsal —Gurugram, Haryana
- Computer Science
- B.Sc
- Research
Senior AI/ML Engineer – Service Assurance
Orange Business —Gurugram, Haryana
- Computer Science
- Master's degree
- Analysis skills
- Health insurance
- Work from home
OEM Engineering Lead (Head Role)
Sunshine Workforce Solutions —Gurugram, Haryana
- Full-time
Quick apply
WoW - Quality Automation Specialist
National Westminster Bank PLC —Gurugram, Haryana
- Full-time
- Java
- SQL
- AWS
2d
Document Controller
AECOM —Gurugram, Haryana
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
- Health insurance
- Paid time off
QA Intern
METADESIGN SOLUTIONS —Gurugram, Haryana
- Online application
- Computer Science
- B.Sc
- Master's degree
QA Engineer (Automation & Manual Testing)
TyrePlex Technologies & Commerce —Gurugram, Haryana
- Full-time
- Computer Science
- Java
- SQL
QA Automation Engineer
Paxcom —Gurugram, Haryana
- Azure
- Java
- Databases
Quick apply
Application SRE AI Solutions Engineer
PepsiCo —Gurugram, Haryana
- Remote
- Azure
- Computer Science
- Master's degree
Senior Quality Engineer / Senior QA Automation Engineer
NTT Ltd —Gurugram, Haryana
- Computer Science
- Java
- SQL
7d
Gurgaon - EPC - Engineering and Design
skipperseil —Gurugram, Haryana
- AutoCAD
- B.Sc
- Master's degree
Senior GRC Automation Engineer
Expedia —Gurugram, Haryana
- Full-time
- Management
- SQL
- Bachelor's degree
QA Test Engineer (Night Shift)
Moonpreneur —Gurugram, Haryana
- Email
- Computer Science
- B.Sc
- SQL

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Engineer – CRM (Customer Relationship Management/ERP)

Assurance Intl Ltd
Gurugram, Haryana

Quick apply

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
SAP CRM
Sales
Customer service
Salesforce
Engineering
Technical support
Microsoft Office
Analysis skills
Bachelor's degree
Communication skills

Full job description

We are looking for a detail-oriented and proactive Engineer – CRM to manage customer relationship processes, resolve service issues, and enhance customer satisfaction. The role involves handling customer complaints, coordinating with internal teams, maintaining CRM data accuracy, and supporting after-sales service operations to ensure a seamless customer/Team experience.

Key Responsibilities

Manage and respond to customer queries, complaints, and service requests through CRM systems.
Track and resolve customer issues within defined turnaround times.
Coordinate with sales, service, technical, and logistics teams for issue resolution.
Maintain accurate customer records, complaint logs, and service histories in the CRM platform.
Analyze complaint trends and prepare periodic reports for management review.
Ensure timely escalation of unresolved or critical customer concerns.
Support warranty claim processing and after-sales service coordination.
Monitor CRM dashboards and KPIs related to customer satisfaction and response times.
Assist in implementation of CRM improvement initiatives and process enhancements.
Conduct root cause analysis for recurring issues and recommend corrective actions.

Required Qualifications

Bachelor’s degree in Engineering / Technical Discipline / Related Field.
2–5 years of experience in CRM, customer service, technical support, or after-sales operations.
Experience in handling CRM software/tools (SAP CRM, Salesforce, Zoho, or similar platforms preferred).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office (Excel, Word, PowerPoint).

Preferred Skills

Knowledge of complaint management systems.
Familiarity with warranty and service processes.
Ability to work cross-functionally with multiple departments.
Customer-centric mindset with strong follow-up skills.

Key Performance Indicators (KPIs)

Complaint resolution turnaround time
Customer satisfaction score (CSAT)
First response time
CRM data accuracy rate
Number of unresolved escalations

Behavioral Competencies

Customer Focus
Attention to Detail
Team Collaboration
Accountability
Time Management

Quick apply

Refine Your Search

assurance engineer jobs in gurgaon road delhi delhi

Engineer – CRM (Customer Relationship Management/ERP)

Lenskart Head of Frame Manufacturing

Production Monitoring Engineer

Kearney Value Realization – Data Scientist / AI Expert (Value Assurance)

1985479-Senior Manager

Quality Electrical - STT Noida

Quality Mechanical - STT Noida

Associate/Senior Associate, IT Application Services - GCC

Senior AI/ML Engineer – Service Assurance

OEM Engineering Lead (Head Role)

WoW - Quality Automation Specialist

Document Controller

QA Intern

QA Engineer (Automation & Manual Testing)

QA Automation Engineer

Application SRE AI Solutions Engineer

Senior Quality Engineer / Senior QA Automation Engineer

Gurgaon - EPC - Engineering and Design

Senior GRC Automation Engineer

QA Test Engineer (Night Shift)

I want to receive the latest job alerts for assurance engineer in gurgaon road delhi delhi

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Behavioral Competencies

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