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The Program Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Identifies stakeholders and key organizations and build and manage relationships.
- Directs the creation of multiple programs of work and manage their alignment to business goals.
- Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
- Leads the identification and drive resolution of issues, including those outside established programs of work.
- Works with stakeholders to ensure program scope definition meets business objectives.
- Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
- Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
- Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
- Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
- Manages multiple teams or a functional area (depending on size of business).
- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Ensures program plans meet business needs as described in the program initiation documents.
- Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
- Ensures funding has been approved for the program.
- Ensures all areas of the program are appropriately staffed.
- Ensures program commitment from those assigning resources.
- Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
- Ensures vendor performance is monitored and actions taken if performance warrants.
- Maintains appropriate staffing requirements to meet operational needs.
- Exercises shared responsibility for budget, policy formulation and planning.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years of experience
- Should demonstrate a commitment to quality and attention to detail
- Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
- Critical thinking and problem solving skills
Education:
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
Team/Role Overview
Markets Operations Books & Records Function has embarked on a significant, multi-year transformation journey to design and deliver a future state Target operating Model covering risk and controls, regulatory compliance, process engineering, automation, people and culture, data transformation, technology investment and client service.
The SVP - Market Operations Books & Records Program Manager / Process Engineering Pune Lead will be instrumental in driving and supporting long-term strategic initiatives including remediation of a Level 3 Reconciliations Issue, Stock Record Remediation, Implementation of a Markets Ops Recon Taxonomy & Inventory and the Design and Rollout of a new Agentic AI Exception Management Workflow.
The role combines strategy, project management expertise and analytical skills to support transformation in partnership with operations teams and technology partners globally across Citi.
- Drive the Markets Ops Reconciliation strategy and book of work
- Lead execution of large-scale programs including driving the overall plans, managing progress of deliverables, leading business analysis and ensuring all project delivery documentation is in place to the required standard and meeting stakeholder expectations
- Take the lead with stakeholders to ensure program scope definition meets Operations objective, drive requirements to ensure they meet strategic objectives, clearly documented, well understood by all stakeholders including Technology and backed by a business case, cost benefit analysis, tangible benefits and associated KPIs
- Own the communication of status, issue, resolution and risks to the Sponsor and key stakeholders on a timely basis, and engaged in/driving working groups, senior forums, and workshops where required
- Establish and maintain relationships with business and technology stakeholders acting as SME to senior stakeholders and/or other team members
- Drive and implement best practices and global consistency, simplifying & standardizing processes, controls and flows.
- Lead identification, and drive resolution of issues, including those outside of the immediate workstream within their remit
- Execute and drive program lifecycle such as testing and operational readiness planning
- Take the lead to facilitate and deliver change to reduce the risk profile
- Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards
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Project and Program Management
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Program Management
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
