Ghaziabad Uttar Pradesh Assistant leader Jobs – 111 Open Jobs Today

TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)
Assistara Global Services Pvt. Ltd. —Greater Noida, Uttar Pradesh
- ₹95,000 - ₹1,25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick apply
1h
Senior Manager Intelligent Automation
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Research
- Master's degree
- Bachelor's degree
- Work from home
Qualified Chartered Accountants - Team Leader
Sanjay Aditya & Associates —South East District, Delhi
- Email
Engineer - AI
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Master's degree
- Agile
11d
IT Operations Lead
MAQ Software —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Azure
- Computer Science
Quick apply
Senior Analyst - Customer Journey Mapping
Barclays —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Salesforce
- Analysis skills
3892862-Senior Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
[Software Services] : AVP - Sales
Vinove —Noida, Uttar Pradesh
- Full-time
- Azure
- Sales
- Master's degree
Quick apply
AI Agent Development Engineer
Emerson —Noida, Uttar Pradesh
- Full-time
- Azure
- Software troubleshooting
- Databases
- Health insurance
HRIS Architect
Cadence Design Systems —Noida, Uttar Pradesh
- Full-time
- Analysis skills
- Bachelor's degree
- Human resources
AI Governance -AVP
Barclays —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- AI
Dentist
Dr Gul's Dental Clinic —Maharishi Nagar, Noida, Uttar Pradesh
- ₹25,000 - ₹35,000 a month
- Full-time
- English
- Team management
- In-person
Quick apply
Assistant Tender Manager (3879)
3R Management —New Delhi District, Delhi
Senior Engineer - Highways
WSP —Noida, Uttar Pradesh
- Hybrid work
- AutoCAD
- Civil engineering
- English
Oracle AI-Oracle AI Developer-Senior
EY —Noida, Uttar Pradesh
- Azure
- Oracle
- Software troubleshooting
- Health insurance
Principal Developer - Software development
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- SQL
Technical Lead (Telecom Experience with Development)
Aeris Communications Inc. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
UI Architect
Thales —Noida, Uttar Pradesh
- Full-time
- DevOps
- JavaScript
- APIs
7d
Principal Software Engineer- Agentic AI
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Master's degree
- Databases
- Continuous improvement
17h
Senior Engineer - Electrical
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)

Assistara Global Services Pvt. Ltd.
Greater Noida, Uttar Pradesh

Quick apply

Job details

Permanent | Full-time
₹95,000 - ₹1,25,000 a month
1 hour ago

Benefits

Provident Fund
Health insurance
Paid time off
Life insurance
Food provided
Paid sick time

Qualifications

Microsoft Powerpoint
Microsoft Excel
English
Microsoft Office
Analysis skills
Presentation skills
Team management
Business requirements
Communication skills
Negotiation

Full job description

Travel Team Lead – US PPC Process

Company: Assistara Global Service Ltd.
Location: Sector 136, Noida, Uttar Pradesh
Experience: Minimum 6 Years
Process: US PPC / Travel Process
Employment Type: Full-time
Shift: US Shifts / Night Shift

About Assistara Global Service Ltd.

Assistara Global Service Ltd. is looking for an experienced and dynamic Travel Team Lead to join our operations team in Sector 136, Noida. The ideal candidate will have strong hands-on experience in the US Travel/PPC process, proven team-handling capabilities, and the ability to drive operational excellence in a fast-paced customer service environment.

This is an excellent opportunity for an experienced travel-process professional who is ready to take ownership of team performance, customer experience, quality, productivity, and overall process delivery.

Job Summary

As a Travel Team Lead – US PPC Process, you will be responsible for managing and mentoring a team of travel professionals handling US-based customers. You will oversee day-to-day operations, ensure adherence to process and quality standards, monitor key performance indicators, and work closely with management to achieve business objectives.

The successful candidate should possess strong knowledge of the US travel industry, excellent communication skills, leadership capabilities, and a customer-first approach.

Key Responsibilities

Lead, manage, coach, and motivate a team handling the US Travel/PPC process.
Ensure achievement of daily, weekly, and monthly productivity, quality, conversion, and revenue targets.
Monitor team performance through relevant KPIs and provide regular feedback and coaching.
Handle escalations professionally and ensure timely resolution of customer and operational issues.
Ensure adherence to company policies, process guidelines, compliance requirements, and quality standards.
Conduct regular performance reviews, coaching sessions, and team briefings.
Identify performance gaps and implement effective action plans for improvement.
Monitor calls, chats, emails, and other customer interactions to ensure service quality.
Work closely with Quality, Training, Workforce Management, and Operations teams to improve overall performance.
Analyze operational reports and identify trends, challenges, and opportunities for improvement.
Maintain high standards of customer satisfaction and ensure a positive customer experience.
Support new-hire onboarding, training, nesting, and transition activities when required.
Ensure team adherence to attendance, schedule, productivity, and organizational discipline.
Prepare and present performance reports and operational updates to management.
Drive employee engagement, motivation, retention, and a strong performance-oriented culture.
Stay updated with US travel processes, industry practices, customer expectations, and business requirements.

Required Qualifications & Experience

Minimum 6 years of overall experience in the travel/BPO industry.
Proven experience specifically in the US Travel / PPC process.
Prior experience as a Team Lead / Team Leader / Assistant Manager in a travel or BPO environment is preferred.
Strong understanding of the US travel process, airline/hotel reservations, itinerary management, customer handling, and travel-related sales/support operations.
Demonstrated experience in handling and managing a team effectively.
Strong knowledge of operational KPIs such as AHT, CSAT, Quality, Productivity, Conversion, Revenue, Attendance, and SLA.
Excellent verbal and written communication skills in English.
Strong analytical, problem-solving, and decision-making abilities.
Ability to work effectively under pressure and manage multiple priorities.
Comfortable working in US/night shifts.
Proficiency in MS Office, particularly Excel and PowerPoint.

Preferred Skills

Strong leadership and people-management skills.
Excellent negotiation and conflict-resolution abilities.
Customer-centric approach with strong business acumen.
Ability to motivate teams and improve individual and collective performance.
Strong reporting and presentation skills.
Experience working with performance dashboards and operational metrics.
Ability to identify process gaps and recommend practical improvements.
Strong ownership, accountability, and attention to detail.

What We Are Looking For

We are looking for a hands-on and result-oriented leader who can take ownership of team performance and consistently deliver against business targets.

If you are an experienced US Travel/PPC professional with 6+ years of experience, have successfully managed teams, and are looking for an opportunity to grow with a performance-driven organization, we would like to hear from you.

Why Join Assistara Global Service Ltd.?

Opportunity to work with a growing and performance-driven organization.
Leadership role with significant operational responsibility.
Career growth and internal development opportunities.
Professional and collaborative work environment.
Opportunity to lead and develop a talented travel-process team.
Exposure to US-based travel operations and customers.

Pay: ₹95,000.00 - ₹125,000.00 per month

Benefits:

Food provided
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

assistant leader jobs in ghaziabad uttar pradesh

TEAM LEAD- TRAVEL US VOICE PROCESS (PPC)

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