Ghaziabad Uttar Pradesh Team leader Jobs – 150 Open Jobs Today

Technical Sales Team Lead - (US process Technical Sales and Support)
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹70,000 - ₹1,00,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Food provided
Quick apply
14d
TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS
Assistara Global Services Pvt. Ltd. —Noida, Uttar Pradesh
- ₹75,000 - ₹1,10,000 a month
- Full-time
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
Quick apply
2h
RME Cluster Manager, RME Team
ASSPL - Uttar Pradesh —Noida, Uttar Pradesh
- Full-time
- Electrical experience
- Bachelor's degree
- Leadership
8d
Insurance Team Leader
ComparePolicy.com —Noida, Uttar Pradesh
- Communication skills
Team Leader Us Travel Sales (Cruise/ Car Rental)
Priya Nikhil & Consultants LLP —Noida, Uttar Pradesh
- ₹30,000 - ₹60,000 a month
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Commuter assistance
- Paid time off
Quick apply
5d
Team Lead - Telecom
Worklife Business Support —Noida, Uttar Pradesh
- ₹15,000 - ₹25,000 a month
- Weekend availability
- Sales
- Microsoft Office
- Master's degree
Quick apply
Team Leader for international US Outbound Lead Generation process
Tech CASA —Noida, Uttar Pradesh
- Urgently hiring
- Management
- Customer service
- Master's degree
Delivery Operations Team Lead
Accenture —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Implementation Team Lead
Clearwater Analytics India Private Limited —Noida, Uttar Pradesh
- Full-time
- Salesforce
- Microsoft Office
- Master's degree
Quick apply
Team Lead - CSPV
Soterius —Noida, Uttar Pradesh
- Full-time
- Mentoring
- Communication skills
- Time management
Associate Program Manager | Category Team
Testbook —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
Team Lead – Recruitment (US Consulting/ US Staffing)
RighIT Solutions —Noida, Uttar Pradesh
- Full-time
- Leadership
- Communication skills
SEO Team Lead
Designoweb Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹17,394.98 - ₹35,171.05 a month
- Full-time
- Software development
- In-person
- Communication skills
Quick apply
Team Leader - Technology Services
MetLife —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
1d
Sales Team Leader
Ambr Home —Bisrakh, Noida, Uttar Pradesh
- ₹20,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Sales
- Master's degree
Quick apply
9d
Creative Designer - Team Lead - Paytm Ads
Paytm —Noida, Uttar Pradesh
- Project management
- Communication skills
Team Manager
wellindia corp Pvt ltd —Darya Ganj, Delhi, Delhi
- ₹1,80,000 - ₹3,00,000 a year
- Full-time
- In-person
Quick apply
Team Leader - Structures
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Management
- Master's degree
Team Lead/ Sr. Technical Writer
hotelogix —Noida, Uttar Pradesh
- Microsoft Word
- English
- Java
Implementations Team Lead
Clearwater Analytics India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- Finance
- Master's degree
Quick apply

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Technical Sales Team Lead - (US process Technical Sales and Support)

Assistara Global Services Pvt. Ltd.
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹70,000 - ₹1,00,000 a month
14 days ago

Benefits

Food provided

Qualifications

Microsoft Excel
Shift management
Technical support
Analysis skills
Bachelor's degree
Communication skills
Technical sales

Full job description

Key Responsibilities

Manage day-to-day operations of the assigned team and ensure smooth process execution.
Lead, coach, mentor, and motivate Team Members to achieve individual and team targets.
Actively take second voices on customer calls wherever required to assist agents in closing sales, overcoming objections, and maximizing revenue opportunities.
Provide real-time sales assistance and intervention to agents during challenging calls to improve conversion and revenue generation.
Continuously motivate and encourage agents to achieve their individual and team revenue targets through regular coaching, call support, and performance guidance.
Monitor daily performance against KPIs, including Sales, Revenue, AHT, Productivity, Quality, Attendance, Adherence, Conversion, and CSAT.
Drive the team towards achieving daily, weekly, and monthly revenue and operational targets.
Identify revenue gaps and take immediate corrective actions to ensure targets are achieved.
Conduct regular team huddles to discuss targets, performance gaps, sales strategies, objections, and opportunities for improvement.
Conduct regular performance reviews, feedback sessions, coaching, and one-on-one meetings.
Listen to calls and identify opportunities where agents can improve their sales pitch, objection handling, and closing techniques.
Lead by example by actively participating in calls and demonstrating effective sales and objection-handling techniques to agents.
Identify performance gaps and implement corrective action and performance improvement plans.
Ensure adherence to client SLAs, process guidelines, quality standards, and company policies.
Monitor calls, interactions, and sales performance to identify areas for improvement.
Work closely with QA, Training, HR, MIS, and Operations teams to resolve performance and process-related issues.
Prepare and review daily/weekly MIS reports and provide accurate performance updates to management.
Handle customer escalations and ensure timely resolution of operational issues.
Ensure proper roster adherence, attendance, shift management, break adherence, and workforce utilization.
Maintain discipline within the team and ensure employees follow company policies and operational procedures.
Support employee engagement, retention, motivation, and performance improvement initiatives.
Identify high performers and underperformers and take appropriate action in coordination with the Operations Manager.
Ensure effective utilization of manpower and support workforce planning as required.
Escalate critical operational, employee, client, or compliance issues to the Operations Manager in a timely manner.
Build a target-driven, revenue-focused, accountable, and performance-oriented culture within the team.

Required Skills

Strong leadership, coaching, and people-management skills.
Excellent communication and interpersonal skills.
Strong sales orientation with proven ability to personally support agents in closing sales and generating revenue.
Strong objection-handling and closing skills.
Ability to take second voices and effectively assist agents during live customer interactions.
Strong analytical and problem-solving abilities.
Hands-on experience with KPIs such as Sales, Revenue, AHT, Conversion, Productivity, Quality, CSAT, Attendance, and Shrinkage.
Good knowledge of MIS reporting and MS Excel.
Ability to monitor and interpret team performance data.
Strong decision-making and escalation-management skills.
Ability to work under pressure in a fast-paced BPO environment.
Strong understanding of US Technical Sales and Support processes.
Ability to handle team conflicts, performance issues, and customer escalations professionally.

Eligibility

Bachelor's degree in any discipline.
Minimum 3–5 years of experience in BPO/ITES Operations, preferably in an international process.
Minimum 1–2 years of experience as a Team Leader managing a sales/support team.
Hands-on experience in US Technical Sales, Technical Support, or International Voice Processes will be highly preferred.
Candidates with proven experience in achieving sales/revenue targets, taking second voices, closing sales, and coaching agents to generate revenue will be strongly preferred.

Pay: ₹70,000.00 - ₹100,000.00 per month

Benefits:

Food provided

Work Location: In person

Quick apply

Refine Your Search

team leader jobs in ghaziabad uttar pradesh

Technical Sales Team Lead - (US process Technical Sales and Support)

TEAM LEADER - ( TECHNICAL SUPPORT & SALES) -US PPC PROCESS

RME Cluster Manager, RME Team

Insurance Team Leader

Team Leader Us Travel Sales (Cruise/ Car Rental)

Team Lead - Telecom

Team Leader for international US Outbound Lead Generation process

Delivery Operations Team Lead

Implementation Team Lead

Team Lead - CSPV

Associate Program Manager | Category Team

Team Lead – Recruitment (US Consulting/ US Staffing)

SEO Team Lead

Team Leader - Technology Services

Sales Team Leader

Creative Designer - Team Lead - Paytm Ads

Team Manager

Team Leader - Structures

Team Lead/ Sr. Technical Writer

Implementations Team Lead

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