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Service Support Senior Coordinator

Sourceo
Mumbai, Maharashtra

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Job details

Full-time
1 day ago

Qualifications

Microsoft Excel
Project coordination
Bachelor's degree
HVAC
HVAC design
Organisational skills
Diploma
Communication skills

Full job description

Job Description

Service Support Senior Coordinator – Projects Location & Role

Location: Mumbai, India \| Job Type: Full-Time (Office) \| Department: Service Operations

Experience

2–5 years of experience in project coordination, service operations, or HVAC/data centre projects
Experience in managing project documentation lifecycle (L2 to L4, SAT, ISAT, and HOTO) for large-scale projects

Job Summary

Support the Liquid Cooling project team in preparation, coordination, and delivery of L2 to ISAT documentation and HOTO activities for COLO hyperscale sites in Mumbai, ensuring timely execution, compliance, and customer satisfaction

Key Responsibilities Project Coordination

Coordinate with engineering, site teams, and vendors for project execution activities
Track project progress, timelines, and deliverables across multiple sites
Support manpower planning, material readiness, and execution coordination
Ensure effective communication across cross-functional teams

Documentation Management (Core Responsibility)

Coordinate preparation of L2 to L4, SAT, ISAT documentation and HOTO handover packages
Maintain document registers, trackers, and submission schedules
Track document status and ensure timely submission and approvals
Validate completeness and accuracy of documentation as per project requirements
Ensure document version control, traceability, and audit readiness

Handover & Compliance

Coordinate preparation of final handover documentation including drawings, test reports, and commissioning records
Support smooth HOTO execution with complete documentation and approvals
Ensure compliance with customer specifications and company standards

Service Support & Operations

Support preventive maintenance planning and service coordination activities
Track service requests, SLA adherence, and escalation closures
Assist in implementation of service bulletins and corrective actions

Reporting & Tracking

Prepare MOMs, action trackers, and project status reports
Monitor pending actions and follow up for timely closure
Provide regular updates to management and project stakeholders

Customer & Stakeholder Coordination

Act as point of contact for documentation-related customer interactions
Support customer submissions, review comments, and approval tracking
Coordinate with internal teams and vendors for issue resolution

Preferred Criteria

Diploma or Bachelor’s Degree
Strong proficiency in MS Excel, documentation tools, and reporting systems
Good coordination, communication, and organizational skills
Experience in project documentation control and audit compliance

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture
Customer Focus
Operational Excellence
Innovation
Financial Strength

VERTIV BEHAVIORS

Own it
Act with urgency
Foster a customer-first mindset
Think big and execute
Lead by example
Drive continuous improvement
Learn and seek out development
Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [[email protected]](mailto:[email protected])

Apply Now

Job Info

Job Identification20279188
Job CategoryService Support
Posting Date08/19/2026, 12:39 AM
LocationsMumbai (Vikhroli), India

Apply Now

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