Churchgate Mumbai Maharashtra Helpdesk Jobs – 97 Open Jobs Today

Customer Relationship Executive
SILA Group —Worli, Mumbai, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Technical Manager
JLL —Mumbai, Maharashtra
- SharePoint
- Health insurance
Service Delivery Manager
Konverge Technologies Pvt Ltd India —Mumbai, Maharashtra
- Project management
Onsite Maintenance Technician
AVI-SPL —Mumbai, Maharashtra
- Full-time
- Customer service
- 12th Pass
- Computer skills
Group Leader - Business Analyst
AccessHealthcare —Mumbai, Maharashtra
- Online application
- Computer Science
- Customer service
- Bachelor's degree
- Commuter assistance
FTC - Shared Services
Piramal Pharma Limited —Mumbai, Maharashtra
- Full-time
- English
- Master's degree
- Bachelor's degree
Sr. Operations Analyst
Jabil Circuit —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Master's degree
- Analysis skills
Senior Client Partner - Procurement
AccessHealthcare —Mumbai, Maharashtra
- Part-time
- Software troubleshooting
- Customer service
- Salesforce
- Commuter assistance
Associate Manager - Sales
Sterlite Technologies Limited —Mumbai, Maharashtra
- CRM software
- Sales
- Salesforce
Quick apply
Electrical Engineer
ETAP —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Manager - Sales
STL - Sterlite Technologies Limited —Mumbai, Maharashtra
- CRM software
- Sales
- Salesforce
Customer Success Engineer
StoreApps —Mumbai, Maharashtra
- English
- JavaScript
- Communication skills

I want to receive the latest job alerts for helpdesk in churchgate mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk jobs near churchgate mumbai maharashtra

Electrical Engineer jobs in Mumbai, Maharashtra

Technical Manager jobs in Mumbai, Maharashtra

Service Delivery Manager jobs in Mumbai, Maharashtra

Senior Operations Analyst jobs in Mumbai, Maharashtra

Customer Success Manager jobs in Mumbai, Maharashtra

Associate Manager jobs in Mumbai, Maharashtra

Customer Service Associate jobs in Chennai, Tamil Nadu

Customer Relations Representative jobs in Salt Lake, Kolkata, West Bengal

Customer Service 5 Days Working jobs in Delhi, Delhi

Customer Relations Representative jobs in Idappadi, Tamil Nadu

Customer Support jobs in Ahmedabad, Gujarat

Customer Relations Representative jobs in Gandhinagar, Gujarat

Customer Service jobs in Bengaluru, Karnataka

Customer Relations Representative jobs in Delhi

Qa Engineer jobs in Kochi, Kerala

Junior Data Engineer jobs in Bengaluru, Karnataka

Electrical Engineer jobs in Asangaon, Maharashtra

Electrical Engineer jobs in Maraimalai Nagar, Chennai, Tamil Nadu

Electrical Engineer jobs in Bhiwandi, Maharashtra

Junior Cloud Engineer jobs in Bengaluru, Karnataka

Customer Relationship Executive

SILA Group -
Worli, Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
12th Pass
Bachelor's degree
Hospitality Management
Business Administration
Communication skills

Full job description

Position Type: Full Time

Posted on 4th Sep 2024

Closes on 31st Dec 2030

1 - 5 Years

Designation: Customer Relationship Executive

Job Description

Job Summary:

As the Customer Relationship Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILA’s standards of service and professionalism.

Key Responsibilities:

Reception Management

Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience.
Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available.
Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual
Maintain a hospitality-focused outlook and always present a polished, professional appearance.

Client and Guest Support

Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently.
Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service.
Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken.
Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT).
Ensure all complaints are addressed and resolved, with proper communication to stakeholders.
Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional.

Facility Coordination

Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling.
Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint.

Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards.

Data Analysis Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management.

Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required.

Lost Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately.
Shift Handover: Edit the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team.

Required Qualifications:

High school diploma or equivalent. A bachelor’s degree in Hospitality, Business Administration, or a related field is a plus.
2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry.

About the company:

SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 22,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers.

SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA’s development arm is currently constructing 750,000 sqft of Real Estate

Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Skills and Competencies

Excellent communication and interpersonal skills.
Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint).
Willingness to work in a fast-paced environment with multitasking ability
Customer-oriented mindset with a passion for providing exceptional service
Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Apply Now

Refine Your Search

helpdesk jobs in churchgate mumbai maharashtra

Customer Relationship Executive

Assistant Technical Manager

Service Delivery Manager

Onsite Maintenance Technician

Group Leader - Business Analyst

FTC - Shared Services

Sr. Operations Analyst

Senior Client Partner - Procurement

Associate Manager - Sales

Electrical Engineer

Associate Manager - Sales

Customer Success Engineer

I want to receive the latest job alerts for helpdesk in churchgate mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected