Madipakkam Chennai Tamil Nadu School office Jobs – 113 Open Jobs Today

Team - Lead - Quality Audit/Monitoring
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- English
- Microsoft Office
4d
Analyst - Order Management - Lead to Cash
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- ERP systems
- English
4d
Accountant
St. Joseph's Garden School —Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4h
Receptionist
INAE Preschool —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
International voice process
AE TALENT BRIDGE —Chennai, Tamil Nadu
- ₹4,50,000 a year
- Full-time
- English
- Windows
- 12th Pass
Quick apply
IT Executive
Head Office , DAV groups —Gopalapuram, Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- Microsoft Excel
- Computer Science
- English
- Paid sick time
Quick apply
voice process
Flosil group of companies corporate office —Chennai, Tamil Nadu
- Full-time
- English
- 12th Pass
- Bachelor's degree
Quick apply
AsstMgr-Human Resources
Marriott International, Inc —Chennai, Tamil Nadu
- Full-time
- No experience needed
- 12th Pass
- Human resources
Pre-Certification Representative
Med-Metrix —Chennai, Tamil Nadu
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
Receptionist
River Day Spa and Salon —Chennai, Tamil Nadu
- 12th Pass
- POS
- Front desk
STEM Trainer (Chennai)
Bhumi —Chennai, Tamil Nadu
- ₹3,20,000 - ₹4,20,000 a year
- Full-time
- English
- Microsoft Office
- Computer networking
AVP - L&D
CorroHealth Infotech Private Limited —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Business Administration
- MBA
Quick apply
Experienced Business Development Executive
Hundred Learning App —Chennai, Tamil Nadu
- ₹28,000 - ₹50,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Paid time off
Quick apply
Office peon
PND Adarsh Vidyalaya —Chennai, Tamil Nadu
- ₹10,000 - ₹16,000 a month
- Full-time
- Customer service
- Administrative experience
- 12th Pass
- Health insurance
- Paid sick time
Quick apply
9d
Receptionist
Amarprakash & Sons Pvt Ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹20,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Analyst – Payments & Settlements (FLX)
Société Générale —Chennai, Tamil Nadu
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Assistant Project Manager
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹1.00 - ₹2.50 an hour
- Full-time
- Microsoft Office
- 12th Pass
- Project management
Team Lead
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Travel
- Mentoring
- No travel
Telecaller - Sales
Deejos Interiors —Chennai, Tamil Nadu
- CRM software
- Customer service
- Microsoft Office
Securities & Derivatives Rep - C05 - CHENNAI
Citi —Chennai, Tamil Nadu
- Full-time
- 12th Pass
- Communication skills

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Team - Lead - Quality Audit/Monitoring

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

4 days ago

Qualifications

Customer service
English
ISO 9001
Microsoft Office
12th Pass
Math
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills
Time management

Full job description

Sholinganallur, Tamil Nadu
Job Summary

This position is responsible for day-to-day quality review of production staff in support of residential and small business operations. The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer experience and a cost-effective, high-performing operation.

EDUCATION/EXPERIENCE

The minimum education requirements are:
High school diploma or equivalent
Strong written, math and English skills required
Bachelor’s degree preferred

The minimum experience requirements are:
1-2 years of job-related experience
Knowledge of the gas and electricity industry and competitive retail markets
Customer service/customer operations experience
Familiarity with business operations and consumer sales & marketing
Key Responsibilities
Manage and achieve daily quality assurance targets
Review and assess work, including customer calls across operations
Provide fair, concise, and objective QA feedback
Report QA findings to staff and functional leads to identify necessary training and knowledge transfer required to improve performance
Collaborate with key stakeholders on quality processes and scoring techniques
Report in an accurate and timely manner quality monitoring and reporting for designated call center and back office personnel
Raise quality assurance concerns and issues immediately to appropriate parties to drive resolution
Provide coaching and feedback to personnel being monitored and their respective supervisor
Assist in defining and maintaining standards to ensure the integrity of the Quality Assurance process
Ability to design and implement quality programs to motivate and recognize employees
Use business tools and advanced industry knowledge to identify quality improvement opportunities
Calibrate quality scores in an objective and normalized manner
Ensure quality consistency across sites and work groups with a focus on the customer experience and a high-performing operation
Participate in frequent discussions to facilitate understanding and change needed to improve business performance
Work in a collaborative manner to maintain an effective relationship with all stakeholder groups
Ability to consolidate quality data and assist in conducting gap analysis to identify root causes and recommend improvements
Prepare required monthly reporting and ad hoc reports on QA results in a timely fashion
Work with the functional leads and internal training team to target areas for improvement from QA results
Skill Requirements

1. Basic Understanding Of Quality Audit Methodologies And Compliance Monitoring Practices.
2. Familiarity With Compliance Assurance Frameworks And Risk Assessment Techniques.
3. Fundamental Knowledge Of Root Cause Analysis And Reporting Tools.
4. Basic Skills In Using Communication And Documentation Platforms For Feedback And Reporting.
5. Ability To Follow Process Guidelines And Work Collaboratively Within The Team.
6. Good Interpersonal And Coaching Skills For Supporting Team Development.

Provides regular coaching and performance feedback to assigned agents
Engages and motivates employees for improved results
Excellent communication & listening skills
Ability to coach people for improved performance
Ability to sustain individual & team performance that maintains achievement of a high-performing operations
Knowledge of energy sales and delivery systems, tariffs, customer service, etc.
Clear understanding of business policy and practice throughout entire retail business
Absolute credibility with internal business partners and customers
Strong business acumen
Excellent organizational, and time management skills
Advanced interpersonal, presentation, and oral/written communication skills
Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking
Skilled in using computer software applications such as Microsoft Office
Other Requirements
1. Optional but valuable: Certification in Quality Management Systems (e.g., ISO 9001 Foundation) or Compliance Monitoring Fundamentals.
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school office jobs in madipakkam chennai tamil nadu

Team - Lead - Quality Audit/Monitoring

Analyst - Order Management - Lead to Cash

Accountant

Receptionist

International voice process

IT Executive

voice process

AsstMgr-Human Resources

Pre-Certification Representative

Receptionist

STEM Trainer (Chennai)

AVP - L&D

Experienced Business Development Executive

Office peon

Receptionist

Analyst – Payments & Settlements (FLX)

Assistant Project Manager

Team Lead

Telecaller - Sales

Securities & Derivatives Rep - C05 - CHENNAI

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