Bengaluru Karnataka Crm administrator Jobs – 132 Open Jobs Today

Workforce Management & MIS Analyst
Zebulon Consulting —Bengaluru, Karnataka
- ₹10,00,000 - ₹12,00,000 a year
- Full-time
- CRM software
- Microsoft Excel
- SQL
Quick apply
Customer Service Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
#ACN GN - SONG - Service - Service Now-Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Salesforce
- Microsoft Office
Five9- Lead Business Transformation Architect- Sales & Service- Customer
Deloitte —Bengaluru, Karnataka
- Oracle
- Software troubleshooting
- Salesforce
#ACN GN - SONG - Service - Five9 - Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
- Customer service
- Salesforce
Technology Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Azure
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SAP Security Analyst
Koch —Bengaluru, Karnataka
- Analysis skills
- Communication skills
Hub Support(Saleforce-Multi Cloud)
Valtech Group —Bengaluru, Karnataka
- Full-time
- Salesforce
- English
- Analysis skills
EA RESIG Deputy Manager
EisnerAmper LLP —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Management
- Finance
Sales Executive – Healthcare / Diagnostics / Pharma
MontezIT —RT Nagar, Bengaluru, Karnataka
- ₹6,00,000 a year
- Full-time
- Sales
- Marketing
- English
Quick apply
Associate Technical Architect (Salesforce Data Cloud)
Dentsu —Bengaluru, Karnataka
- Full-time
- Azure
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Sr Manager, Platform Engineering - India
Watlow —Bengaluru, Karnataka
- Oracle
- Computer Science
- DevOps
- Health insurance
- Paid time off
Quick apply
AIA Administrator
Teliolabs Communication —Bengaluru, Karnataka
- Full-time
- Oracle
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Senior Specialist
Merck KGaA —Bengaluru, Karnataka
- Computer Science
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Custom Software Engineering Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
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Software Engineer
Cisco Systems —Bengaluru, Karnataka
- Full-time
- Salesforce
- DevOps
- Master's degree
7d
Director - Application Development 3
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Sales
Quick apply
Salesforce Architect
Arrow Electronics, Inc. —Bengaluru, Karnataka
- Full-time
- CRM software
- Sales
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Module Lead - Salesforce
Yash Technologies —Bengaluru, Karnataka
- Computer Science
- Salesforce
- Master's degree
Tech Lead
Sterlite Technologies Limited —Bengaluru, Karnataka
- Computer Science
- Salesforce
- SQL
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Workforce Management & MIS Analyst

Zebulon Consulting
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹10,00,000 - ₹12,00,000 a year

Qualifications

CRM software
Telephony
Power BI
Microsoft Excel
Call center experience
Information Systems
Tableau
SQL
Analysis skills
Bachelor's degree
Zendesk
Forecasting
Macros
Customer support
Workforce management
Cisco ASA
Communication skills
Analytics

Full job description

Job Summary

We are looking for an experienced Workforce Management & MIS Analyst (Zendesk Operations) to manage Zendesk operations, workforce management (WFM), MIS reporting, and operational analytics within a multi-channel customer support environment. The ideal candidate should have 3–5 years of experience in Workforce Management, Contact Centre Operations, Zendesk Administration, or Operations Analytics, with strong analytical skills and hands-on experience managing support operations.

This role is responsible for Zendesk queue management, workforce forecasting, scheduling, real-time monitoring, workflow automation, reporting, SLA management, and performance analytics to ensure operational excellence and exceptional customer service across voice and digital support channels.

Key Responsibilities

Zendesk Operations

Act as the primary administrator and subject matter expert (SME) for Zendesk.
Manage ticket queues, workflows, automations, macros, business rules, triggers, and SLA configurations.
Monitor queue health and ensure timely ticket assignment and resolution.
Administer user access, platform governance, and Zendesk system configurations.
Drive workflow automation and continuous process improvement initiatives.
Maintain the Zendesk Help Centre, knowledge base, and internal documentation.
Coordinate Zendesk integrations with CRM, telephony, and reporting platforms.

Workforce Management (WFM)

Manage workforce forecasting, capacity planning, scheduling, and real-time monitoring.
Develop staffing plans to meet business demand and service level objectives.
Monitor adherence, occupancy, shrinkage, productivity, and forecast accuracy.
Perform intraday workforce analysis and recommend staffing adjustments.
Support workforce planning through operational forecasting and scenario modelling.

MIS Reporting & Analytics

Develop and maintain operational dashboards, MIS reports, and executive scorecards.
Generate daily, weekly, monthly, and ad hoc reports.
Analyze ticket volumes, queue performance, SLA compliance, productivity, and workforce utilization.
Perform root cause analysis and recommend operational improvements.
Drive reporting automation while ensuring data accuracy and integrity.

Operational Performance

Monitor and report on key operational KPIs including:
Service Level
Average Speed of Answer (ASA)
Average Handle Time (AHT)
Adherence
Occupancy
Shrinkage
Customer Satisfaction (CSAT)
First Contact Resolution (FCR)
Productivity
Partner with Operations, Quality, and Training teams to improve customer experience and operational efficiency.

Requirements

Bachelor's degree in Business, Commerce, Engineering, Statistics, Information Systems, or a related discipline.
3–5 years of experience in Workforce Management (WFM), Zendesk Administration, Contact Centre Operations, MIS Reporting, or Operations Analytics.
Hands-on experience managing Zendesk ticket queues, workflows, automations, macros, triggers, and SLA management.
Strong knowledge of workforce forecasting, scheduling, capacity planning, and real-time monitoring.
Experience supporting multi-channel customer support or contact centre operations.
Excellent analytical, reporting, and problem-solving skills.
Strong communication and stakeholder management abilities.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Technical Skills

Zendesk Administration
Zendesk Explore
Workforce Management (WFM)
Queue Management
Workflow Automation
Macros & Business Rules
SLA Management
MIS Reporting
Advanced Microsoft Excel
Power BI / Tableau
SQL
Dashboard Development
Contact Centre Reporting
CRM Systems
Telephony Integrations

Preferred Experience

Candidates with experience in the following roles are encouraged to apply:

Workforce Management & MIS Analyst
Zendesk Operations Analyst
Zendesk Administrator
WFM Reporting Analyst
WFM Analyst
Senior WFM Analyst
Operations Reporting Analyst
Workforce Planning Analyst
Business Analyst – WFM
Real-Time Analyst (RTA)

What We Offer

Competitive salary of ₹10 LPA – ₹12 LPA
Opportunity to work in a fast-paced global customer support environment.
Exposure to enterprise Zendesk, WFM, and analytics platforms.
Professional growth and continuous learning opportunities.
Collaborative and technology-driven work environment.

Job Type: Full-time
Work Location: Bengaluru, Karnataka
Experience: 3–5 Years
Shift: 5:30 PM – 5:30 AM IST (Sunday + 1 Rotational Weekday)

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Application Question(s):

. How many years of experience do you have in Workforce Management (WFM), Contact Centre Operations, Zendesk Administration, or MIS Reporting?
Do you have hands-on experience administering Zendesk, including queue management, workflows, automations, macros, triggers, and SLA configurations?
How many years of hands-on experience do you have with Zendesk Administration?
Do you have experience in Workforce Management (WFM), including forecasting, capacity planning, scheduling, real-time monitoring, and intraday management?
Have you worked in a multi-channel customer support or contact centre environment (Voice, Email, Chat, Ticketing)?
Are you willing to work from our Bengaluru office?
Are you comfortable working the night shift ?

Work Location: In person

Quick apply

Refine Your Search

crm administrator jobs in bengaluru karnataka

Workforce Management & MIS Analyst

Customer Service Analyst

#ACN GN - SONG - Service - Service Now-Manager

Five9- Lead Business Transformation Architect- Sales & Service- Customer

#ACN GN - SONG - Service - Five9 - Manager

Technology Support Engineer

SAP Security Analyst

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EA RESIG Deputy Manager

Sales Executive – Healthcare / Diagnostics / Pharma

Associate Technical Architect (Salesforce Data Cloud)

Sr Manager, Platform Engineering - India

AIA Administrator

Senior Specialist

Custom Software Engineering Lead

Software Engineer

Director - Application Development 3

Salesforce Architect

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Tech Lead

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