Work Model: Remote
The Senior DevOps Engineer brings cloud automation knowledge and experience to maintain Cloud Customer Infrastructure availability and uptime, ensuring customers experience the performance and throughput of the Cloud Services we manage. This role is central to driving operational excellence across global Cloud environments.
- Responsible for the day-to-day operations of Cloud production, pre-production, and other environment infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems.
- Participate in on-call rotation, monitor Slack channels and monitoring system alerts and dashboards, and take necessary action to resolve requests in a timely manner within defined SLAs.
- Analyze observability data and perform proactive actions to improve the stability and performance of cloud environments.
- Perform Cloud environment stack creations, upgrades, Cloud deployments, and support tasks, strictly following Change Management, Security Compliance, and Incident Management procedures.
- Follow and contribute to existing Cloud Operations procedures including playbooks, runbooks, and guides, while performing periodic checks such as testing monitors, backups, and business continuity (BR/DR) procedures.
- Communicate and collaborate with global Cloud Operations, Product Development, and Engineering teams to effectively perform assigned tasks and projects, and participate in internal initiatives to improve Cloud Operations services.
- Terraform
- Git
- Ansible
- Packer
- Jenkins
- Kubernetes
- AWS
- Datadog
- Python
- Linux Shell Scripting
- BS or MS in Computer Science or related field, or equivalent experience, with a minimum of 6 years' experiencein Computer Science, Software Engineering, or a related field.
- Experience with configuration management tools, DevOps and release management tools, and managing service container-based platforms.
- Experience in Linux and Windows administration, scripting tools, and configuration and administration of enterprise web applications.
- Experience with continuous integration and deployment SaaS environments.
- Strong verbal and written communication skills with the ability to communicate with cross-functional teams; fast learner, highly organized, and experienced in prioritizing effectively.
- 8+ years of experience as a DevOps Engineer with a primary focus on Operations, including proven experience in Production Operations within medium to large-scale environments.
- Experience with Public Cloud (preferably AWS) and DevOps and release management tools including Terraform, Git, Ansible, Packer, and Jenkins.
- Experience building and managing Kubernetes cluster environments, fine-tuning and supporting microservices hosted on Kubernetes clusters.
- Experience with monitoring systems (preferably Datadog), databases at a system admin level, and scripting tools including Linux Shell Scripting and Python.
- Knowledge and experience managing Java or similar web application environments, with adeptness to collaborate with employees, customers, and partners from diverse backgrounds.
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
