Telangana Author Jobs – 137 Open Jobs Today

Sr. Product Manager, Amazon Customer Service
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Product management
13d
Business Architect
Accenture —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Senior Validation Engineer
Amgen —Hyderabad, Telangana
- Public speaking
- Master's degree
- Analysis skills
Sales Manager With Cloud & SMB Sales Focus
GlobalOutlook —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Customer Centric Engineer (APAC Market)
Workato —Hyderabad, Telangana
- Computer Science
- B.Sc
- Java
Quick apply
Sr. Specialist, IT Validation Services
Bristol-Myers Squibb —Hyderabad, Telangana
- Email
- Hybrid work
- Management
- Computer Science
- English
1d
Principal Service Engineer
Providence Global Center —Hyderabad, Telangana
- Part-time
- Azure
- Computer Science
- Master's degree
- Health insurance
Analyst IT
Mattel —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- System design
Quick apply
Senior Consultant
Virtusa —Hyderabad District, Telangana
- Remote
- Azure
- AWS
- APIs
1d
Engineer III - Quality Engg & AI
Anblicks —Hyderabad, Telangana
- Azure
- DevOps
- SQL
Quick apply
Document Controller
Enviri Global Service Centre —Hyderabad, Telangana
- Full-time
- English
- Communication skills
Quick apply
Senior Security Engineer (Intake - Hyderabad, India)
Yext —Hyderabad, Telangana
- Email
- Azure
- AWS
- Computer networking
Quick apply
Consultant Trainee
Pulsus Group —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Asset & Wealth Management - Margin Engineering - Vice President - Hyderabad
Goldman Sachs —Hyderabad, Telangana
- Java
- SQL
- AWS
- Health insurance
Principal Software Engineer
Keka Technologies Pvt. Ltd —Hyderabad, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Business Process Architect
Accenture —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
1d
Senior Medical Regulatory Writer
Sanofi —Hyderabad, Telangana
- Writing skills
- English
- Editing
- Health insurance
CUSTOMER SERVICE/HELP DESK
UnyKloud —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Software troubleshooting
- Communication skills
Forward Deployed Engineer
Workato —Hyderabad, Telangana
- Computer Science
- Salesforce
- English
Quick apply
Strategic Solutions Architect - Retail / CPG
Saaki Argus & Averil Consulting —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply

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Sr. Product Manager, Amazon Customer Service

ADCI HYD 13 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time
13 days ago

Qualifications

Business development
Bachelor's degree
Product management
Fraud prevention and detection
Senior leadership

Full job description

DESCRIPTION

Amazon strives to be Earth's most customer-centric company, and nowhere is that commitment tested more than at the intersection of customer trust, fraud prevention, and seamless service.

Amazon Customer Service is seeking an experienced Product Manager within our Concessions Product Management team. This role owns the product vision and roadmap for Amazon's global concessions policy framework, a critical system that governs concessions decisions across all Customer Service channels worldwide.

The solutions that you build will enable Amazon to maintain customer trust while protecting the business. You will create product solutions that empower policy teams to balance exceptional customer experiences and long-term business sustainability. Your work will provide the products and capabilities that shape how millions of customers perceive Amazon's commitment to making things right when issues arise.

The ideal candidate will drive product innovation, optimize policy frameworks, and deliver scalable solutions that enhance customer trust while maintaining business integrity. You will work cross-functionally with engineering, operations, finance, legal, and business teams to define product requirements, prioritize features, and ensure successful delivery of high-impact initiatives.

This is a high-visibility role requiring strong product management skills, strategic thinking, and the ability to influence stakeholders at all levels. You will be responsible for the end-to-end product lifecycle, from ideation through launch and ongoing optimization.

Key job responsibilities

Define and communicate the product vision, strategy, and multi-year roadmap for Amazon's concessions policy management systems
Author and present senior leadership artifacts including PRFAQs and executive level planning documents, and decision narratives, regularly surfacing key tradeoffs and progress.
Own the product backlog and prioritize features based on customer impact, trust-building potential, business value, and technical feasibility
Identify opportunities to improve policy effectiveness, reduce defects, and enhance customer experience through data-driven insights
Drive initiatives to reduce policy complexity and improve operational efficiency while enhancing the customer experience
Develop and implement solutions that address the needs of customers who contact Amazon CS that reduce operational overheads and improves consistency of our resolutions
Build strong partnerships with engineering, operations, finance, legal, tax, and business teams to drive customer-centric policy decisions
Drive alignment across diverse stakeholder groups with competing priorities by focusing on customer-centric outcomes

About the team
The Concessions team sits within Amazon's Customer Service organization and is responsible for delivering exceptional customer experiences while protecting the business from fraud and abuse. We create scalable product solutions that enable policy teams to define and enforce the right customer outcomes at scale. Our platforms process millions of customer requests annually, providing the tools and capabilities that maintain customer trust and ensure long-term business sustainability. We work at the intersection of customer experience, risk management, and operational efficiency, building products that shape how customers worldwide perceive Amazon's commitment to making things right.

BASIC QUALIFICATIONS

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products

PREFERRED QUALIFICATIONS

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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