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Customer Relationship Specialist
ZUBOC —Malappuram, Kerala
- ₹17,000 - ₹30,000 a month
- Full-time
- Customer service
- English
- In-person
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17h

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Customer Relationship Specialist

ZUBOC
Malappuram, Kerala

Quick apply

Job details

Full-time
₹17,000 - ₹30,000 a month
17 hours ago

Qualifications

Customer service
English
Graphic design
Fine Arts
Customer support
Communication skills

Full job description

About Us

zuboc is a premium e-commerce platform dedicated to art and creativity. We curate and deliver high-end Art & Craft supplies, bespoke wedding invitations, and luxury corporate gifting solutions. Our brand is built on a highly aesthetic, visually stunning design ethos. We are hiring a articulate, design-conscious Customer Relations Executive (CRE) to manage digital relationships with our premium individual clients, brides, and corporate partners.

Role Overview

As a CRE, you are the voice of zuboc. You will provide digital "white-glove" customer service, guiding premium clients through custom order journeys—from selecting the perfect craft supplies to finalizing custom wedding invitation suites and high-volume corporate gift orders.

Key Responsibilities

Bespoke Client Consultation: Act as a digital design consultant, helping high-end clients, event planners, and couples customize wedding invites and luxury gifts via email, chat, and phone.
Corporate Account Management: Build and maintain relationships with corporate clients, managing their bulk gifting requirements from initial inquiry to final delivery.
Digital White-Glove Support: Resolve order inquiries, tracking issues, and complex client requests with absolute grace, precision, and emotional intelligence.
Order Coordination: Collaborate closely with our internal design, inventory, and logistics teams to ensure custom, premium orders are error-free and delivered on time.
Product Expertise: Maintain a deep understanding of our premium art supplies and design options to confidently upsell and make expert recommendations.

Requirements

Experience: 2+ years in e-commerce customer support, luxury client relations, premium hospitality, or corporate account management.
Communication Mastery: Exceptional written and verbal English communication skills with a polished, professional tone suitable for corporate HRs and high-end clients.
Attention to Detail: Absolute precision when dealing with spelling, custom proofs, and bulk order specifications.

Preferred Qualifications (A Plus)

An Artist or Design Background: Candidates with a background, degree, or personal practice in Fine Arts, Graphic Design, Art History, or Crafts will be highly prioritized. An aesthetic eye is crucial for reviewing invite proofs and gift mockups.

Benefits

Competitive salary with performance incentives on corporate order conversions.
An immersive, visually inspiring creative brand environment.
Accommodations will be provided.
Opportunities to network with major corporate partners, luxury event planners, and global artists.
Generous employee discounts on our entire e-commerce catalog.

Location: Malappuram

Pay: ₹17,000.00 - ₹30,000.00 per month

Work Location: In person

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