Architect - Application Development Microsoft N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
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Lead end-to-end Microsoft Dynamics implementation, upgrade, migration, and support projects.
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Develop project plans, schedules, budgets, and resource allocation strategies.
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Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
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Manage project timelines and ensure on-time, within-budget delivery.
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Monitor project progress and proactively address risks, issues, and dependencies.
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Ensure adherence to project governance, methodologies, and organizational standards.
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Act as the primary point of contact for clients, business users, and executive stakeholders.
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Facilitate project kickoff meetings, steering committee meetings, and status reviews.
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Manage stakeholder expectations and ensure alignment with business objectives.
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Provide regular project status reports, dashboards, and executive updates.
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Coordinate communication between business teams, functional consultants, technical teams, and third-party vendors.
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Manage implementations and enhancements for: Microsoft Dynamics 365 Finance & Operations (F&O) Dynamics 365 Customer Engagement (CRM) Dynamics 365 Sales Dynamics 365 Customer Service Dynamics 365 Supply Chain Management (SCM) Dynamics 365 Human Resources Dynamics 365 Business Central
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Oversee solution design, configuration, customization, testing, deployment, and post-go-live support.
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Ensure solutions align with Microsoft best practices and organizational requirements.
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Lead cross-functional teams comprising functional consultants, technical consultants, developers, architects, QA engineers, and business analysts.
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Assign tasks, monitor workloads, and ensure optimal resource utilization.
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Conduct performance reviews, mentoring, and coaching for project team members.
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Foster collaboration and resolve team conflicts effectively.
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Identify project risks and develop mitigation strategies.
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Maintain risk, issue, and dependency logs.
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Escalate critical issues to senior management when necessary.
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Ensure timely resolution of project blockers.
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Develop and manage project budgets and forecasts.
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Track project costs, resource utilization, and financial performance.
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Manage project billing, invoicing, and financial reporting.
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Ensure effective cost control throughout the project lifecycle.
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Establish project governance frameworks and reporting structures.
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Ensure compliance with organizational policies, security standards, and quality assurance processes.
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Manage project documentation, approvals, and change requests.
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Conduct stage-gate reviews and project audits.
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Manage projects using Agile, Scrum, Waterfall, or Hybrid methodologies.
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Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives where applicable.
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Track project progress using Azure DevOps, Jira, or Microsoft Project.
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Monitor sprint velocity and project KPIs.
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Manage scope changes through formal change control processes.
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Assess business impact and obtain stakeholder approvals.
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Coordinate organizational change management activities.
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Support user adoption and business readiness initiatives.
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Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.
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Ensure test plans, defect management, and quality assurance activities are completed.
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Coordinate production deployment and cutover planning.
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Manage post-go-live stabilization and hypercare support.
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Coordinate with Microsoft partners, third-party vendors, and implementation partners.
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Manage vendor deliverables and contractual obligations.
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Ensure client satisfaction through effective communication and delivery excellence.
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Ensure adherence to Microsoft implementation methodologies and industry best practices.
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Monitor project quality metrics and deliverable standards.
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Conduct lessons learned sessions and continuous improvement initiatives.
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Prepare and maintain: Project Charter Project Management Plan Risk Register RAID Log (Risks, Assumptions, Issues, Dependencies) Communication Plan Status Reports Resource Plan Cutover Plan Go-Live Checklist Project Closure Report
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Microsoft Dynamics 365 F&O, CRM, Business Central, SCM, HR
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Project Planning & Scheduling
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Budget & Cost Management
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Risk & Issue Management
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Stakeholder Management
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Agile, Scrum, Waterfall, Hybrid methodologies
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Resource Planning & Team Leadership
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Change Management
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Azure DevOps, Jira, Microsoft Project
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Microsoft Office Suite (Excel, PowerPoint, Word)
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Vendor & Client Management
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Quality Assurance & Governance
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Lead full lifecycle Dynamics 365 implementation projects.
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Coordinate requirements gathering, solution design, configuration, development, testing, deployment, and support.
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Manage project scope, schedule, budget, and resources.
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Track milestones and ensure timely delivery.
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Monitor risks and implement mitigation plans.
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Coordinate cross-functional teams and third-party vendors.
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Facilitate governance meetings and executive reporting.
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Ensure successful cutover, go-live, and post-implementation support.
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Drive continuous improvement and adoption of Microsoft Dynamics capabilities.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Microsoft Applications, Microsoft Dynamic AX, Microsoft Dynamics 365 Customer Service, Microsoft Dynamics 365 ERP, Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Project Operations, Microsoft Dynamics 365 Sales, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English (Required)
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Development Microsoft N
Remote Type -
Hybrid
Work Shift -
Rotating (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
