Uttar Pradesh Ticket manager Jobs – 128 Open Jobs Today

Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Rotational shift
- Azure
- Software troubleshooting
- Customer service
14d
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Communication skills
3d
Sales Support Rep Analyst
Adobe —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Value Consultant
Adobe —Noida, Uttar Pradesh
- Full-time
- AI
Technical Support Engineer - Network Security
The Hiring Master —Noida, Uttar Pradesh
- ₹30,000 - ₹50,000 a month
- Full-time
- Software troubleshooting
- English
- In-person
Quick apply
9h
SME - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
5h
Sr Subject Matter Expert (Support&Ops)
HCLTech —Noida, Uttar Pradesh
1h
E-Commerce Executive
XenelSoft Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹9,747.01 - ₹34,219.81 a month
- Full-time
- In-person
- Marketing
Quick apply
3d
4399778-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Consultant – ITIL & .Net Developer
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- English
Quick apply
Lead Consultant - .Net Developer
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Senior Process Associate, Analytics, MDM (Customer Master)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Computer Science
- English
Quick apply
SeniorAdministrator - Critical Incident Management
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- English
- SharePoint
- Communication skills
5h
SeniorAdministrator - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
5h
SeniorAdministrator - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
5h
SeniorAdministrator - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
5h
SeniorAdministrator - ServiceNow,JavaScript
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- Databases
- Analysis skills
5h

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Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer…
3d

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Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

Apply Now

Job details

14 days ago

Qualifications

Mandarin
TCP
ITIL Certification
Azure
Operating systems
Software troubleshooting
Customer service
iOS
English
Windows
Microsoft Office
Analysis skills
Team management
Network protocols
Remote access software
Azure Certification
ServiceNow
TCP/IP
RDS database
Communication skills
German
Help desk

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Background\r\nAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily Remote Desktop Support for L1.5 and L2 issues. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Remote Desktop and Service Desk team. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network, Server and print services.\r\n\r\nDescription \r\nAs an End User Support Technician with Minimum of 5 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities: \r\n• Provide customer facing end-user support that includes \r\n Break-fix support for Laptop, desktop, tablets and associated hardware peripherals\r\n IMAC support including large scale/bulk office moves/re-stack activities (all moves)\r\n Support for Operating System, base load software, MS Office suite and other business application \r\n Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs\r\n Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries\r\n Support for the Mobility devices (IOS/iPhone/IPads)\r\n VIP and home-based office (HBO) user support\r\n• Manage the ticket queue in ServiceNow system and ensure they are resolved and closed within the defined service level maintenance\r\n• Respond to end-user requests for updates on ticket status and promptly follow up as needed.\r\n• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)\r\n• Perform managed print service invoicing/meter read/polling report verification\r\n• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs\r\n• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.\r\n• Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.\r\n• Provide On-call support if required outside business hours on a rotational basis\r\nDesired Skillsets \r\n• Strong understanding of Client based Operating Systems\r\n• Strong ticketing system experience\r\n• Proficient understanding of level 1 Helpdesk services\r\n• Strong understanding of end user hardware\r\n• Strong knowledge of client based applications\r\n• Proficient with common network protocols (TCP/IP) for device connectivity issues\r\n• Excellent communication skills (English & German/Mandarin/Serbian)\r\n• Excellent customer engagement and customer service skills\r\n• Strong desire to help, share, and assist others\r\n• Excellent analytical skills, Work Ethic and Problem-solving skills\r\n• Basic Safety knowledge in order to assist users with ergonomic equipment\r\n• Ability to lift heavy equipment’s within stockroom \r\n• Customer experience - CSAT focused with Customer is #1 Attitude\r\n• Professional and courteous and Ability and patience to work in a high dense client environment\r\n• Flexible for travelling to remote sites/Colocations\r\n• Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage \r\n\r\n\r\n\r\n\r\n Read More ...

Key Responsibilities
1. Enhance Operational Systems By Leveraging Microsoft Vdi Solutions And Rdsh To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Ensure The Support Team Meets Client Expectations By Understanding Client Requirements And Implementing Effective Touch Services Across Video And Telepresence Platforms.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Utilizing Microsoft Vdi Solutions To Address Team Challenges.
4. Drive Innovation In Process Development By Introducing New Ideas And Best Practices Related To Windows Environments And Microsoft Vdi Solutions To Support Organizational Progress.
5. Provide Tailored Solutions Using Microsoft Vdi And Rdsh Technologies That Align With Customer Needs, Ensuring Effective Service Delivery And Achieving Business Results.
Skill Requirements
1. Proficiency In Microsoft Vdi Solutions And Rdsh Technologies
2. Strong Understanding Of Windows Operating Systems
3. Familiarity With Touch Services And Video/Telepresence Systems
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements
1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
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ticket manager jobs in uttar pradesh

Track Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Senior Administrator - MS System Center Configuration Manager (SCCM)

Sales Support Rep Analyst

Value Consultant

Technical Support Engineer - Network Security

SME - ServiceNow,JavaScript

Sr Subject Matter Expert (Support&Ops)

E-Commerce Executive

4399778-Senior Executive

System Administrator

Consultant – ITIL & .Net Developer

Lead Consultant - .Net Developer

Senior Process Associate, Analytics, MDM (Customer Master)

SeniorAdministrator - Critical Incident Management

SeniorAdministrator - ServiceNow,JavaScript

SeniorAdministrator - ServiceNow,JavaScript

SeniorAdministrator - ServiceNow,JavaScript

SeniorAdministrator - ServiceNow,JavaScript

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