Pallavaram Chennai Tamil Nadu Desktop support technician Jobs – 119 Open Jobs Today

Senior Process Associate - Voice - LTC - Collections & Helpdesk
HCLTech —Chennai, Tamil Nadu
- CRM software
- Software troubleshooting
- Customer service
20h
Executive IT Support
Akshaya (Real Estate) —Adyar, Chennai, Tamil Nadu
- Bachelor's degree
- Construction
Technical Support & Services Manager
New Wave Computing —Chennai, Tamil Nadu
IT Technical Support Engineer
C7 tech solutions —Ambattur, Chennai, Tamil Nadu
- ₹10,717.06 - ₹25,000.00 a month
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
4h
TECHNICAL SUPPORT MANAGER
Fantabee IoE Labs —Chennai, Tamil Nadu
- Email
- Azure
- AWS
Presales / Technical Support Engineer
Securden —Chennai, Tamil Nadu
- Email
- Communication skills
TECHNICAL SUPPORT ENGINEER
Fantabee IoE Labs —Chennai, Tamil Nadu
- Email
System Administrator
Sysnet Global Technologies Pvt.Ltd —Chennai, Tamil Nadu
- Master's degree
- Linux
Quick apply
Technical Support Specialist
HCLTech —Chennai, Tamil Nadu
2h

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Product and Application Support
Kyzer Software India Pvt Ltd —Chennai, Tamil Nadu
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Desktop Support Engineer
Mugos Technoloies —Chennai, Tamil Nadu
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₹20,000.00 - ₹29,253.26 a month
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Senior Process Associate - Voice - LTC - Collections & Helpdesk

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

20 hours ago

Qualifications

CRM software
Accounts receivable
Telephony
Software troubleshooting
Customer service
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary
This role focuses on managing customer interactions for collections and helpdesk processes within a team environment. The individual is expected to demonstrate developing proficiency in handling complex calls, maintaining accurate records, and supporting team training initiatives. They contribute to the effectiveness of collections and customer service operations by applying foundational communication and process skills.
Key Responsibilities
1. Apply LTC-Collections & Helpdesk skills using telephony systems to manage inbound and outbound customer calls for collections, ensuring timely and professional communication regarding outstanding payments.
2. Utilize communication skills to negotiate payment arrangements and resolve basic customer disputes following established procedures, escalating unresolved issues as needed.
3. Support the collections process by monitoring accounts through internal tools, identifying overdue payments, and updating customer records accurately in the system.
4. Use customer service support skills to address routine inquiries, troubleshoot standard OTC process issues, and document all interactions in the designated CRM platform.
5. Participate in process improvement activities by providing feedback on call handling practices and suggesting ways to enhance efficiency within the team.
6. Assist with onboarding and training of new team members by sharing foundational knowledge and demonstrating effective call handling techniques.
7. Ensure compliance with company policies and industry standards by following prescribed guidelines and maintaining up-to-date records of all support and collection activities.
Skill Requirements
1. Basic Understanding Of LtcCollections & Helpdesk Processes And Accounts Receivable Management.
2. Familiarity With Telephony Systems And Crm Tools For Customer Interaction Documentation.
3. Fundamental Knowledge Of Customer Service Support Practices, Including Call Handling And Issue Escalation.
4. Good Verbal And Written Communication Skills For Interacting With Customers And Team Members.
5. Ability To Follow Established Procedures For Compliance And RecordKeeping.
Other Requirements
1. Optional but valuable: Certification in Customer Service (e.g., HDI Customer Service Representative) or Collections (e.g., ACA International’s Professional Collection Specialist) is beneficial for foundational knowledge.
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desktop support technician jobs in pallavaram chennai tamil nadu

Senior Process Associate - Voice - LTC - Collections & Helpdesk

Executive IT Support

Technical Support & Services Manager

IT Technical Support Engineer

TECHNICAL SUPPORT MANAGER

Presales / Technical Support Engineer

TECHNICAL SUPPORT ENGINEER

System Administrator

Technical Support Specialist

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