Punjab Engineering manager Jobs – 139 Open Jobs Today

Client Success & IT Operations Executive (MSP)
ITechServ —Mohali, Punjab
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Customer service
- English
- Windows
Quick apply
7h
Production - Manager
Hella —Derabassi, Punjab
- Microsoft Office
- Master's degree
- Project management
1d
Technical Delivery Manager/Project Manager
Pyramid Global Technologies —Mohali, Punjab
- Software development
- Agile
- Leadership
Lead/Sr. Robotic Process Automation/Python Developer
Bikham Information Technology —Unknown, Punjab
- ₹0 a year
- Full-time
- Computer Science
- Analysis skills
- Project management
Quick apply
Project Manager
Pyramid Global Technologies —Mohali, Punjab
- Project management
- Software development
- Agile
Technology Delivery Manager RAN
Pyramid Global Technologies —Mohali, Punjab
- Project management
- Computer skills
Product Management - Trainee
Jungleworks —Mohali, Punjab
- Analysis skills
- Internship
- Communication skills
10d
Senior Quality Engineer
XenonStack —Mohali, Punjab
- Full-time
- Azure
- Java
- AWS
System Engineer Tech Simplification Infrastructure Modernise factory
Pyramid Global Technologies —Mohali, Punjab
- Hybrid work
- Azure
- Java
- AWS
Product Designer - AI UX Workflows
XenonStack —Mohali, Punjab
- Full-time
- DevOps
- Research
- AI
Customer Support Agent
Kwill —Amritsar, Punjab
- ₹10,000 - ₹22,000 a month
- Full-time
- Spanish
- English
- SQL
- Paid time off
Quick apply
IT Network Engineer
Pyramid Global Technologies —Mohali, Punjab
- Azure
- Software troubleshooting
- AWS
Technical Team Lead (AI/ML)
BlueBash Consulting —Mohali, Punjab
- Full-time
- Computer Science
- Research
- Master's degree
- Paid time off
QA Test Engineer
oCode Technologies —Mohali, Punjab
- ₹15,000 - ₹25,000 a month
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Health insurance
- Paid time off
Technical Support Engineer
DataCouch —Mohali, Punjab
- Full-time
- Azure
- Java
- SQL
Database Architect
Hype Digitals & Promotions —Mohali, Punjab
- From ₹80,000 a month
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
SDM Core Engineering
Pyramid Global Technologies —Mohali, Punjab
- Linux
- Communication skills
- Python
Agent Architect – Agentic Systems
XenonStack —Mohali, Punjab
- Full-time
- Azure
- System design
- Master's degree
Electrical Design Manager - Open Access
Candi Solar —Mohali, Punjab
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Excel
- Microsoft Access
Quick apply
10d
Product Designer
JEWELNME PRIVATE LIMITED —Mohali, Punjab
- ₹5,00,000 - ₹14,00,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid time off
- Paid sick time
Quick apply
4d

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Client Success & IT Operations Executive (MSP)

ITechServ
Mohali, Punjab

Quick apply

Job details

Full-time
₹5,00,000 - ₹8,00,000 a year
7 hours ago

Qualifications

Customer service
English
Windows
Technical support
Computer networking
Communication skills

Full job description

Client Success & IT Operations Executive (MSP)

Location

Onsite: Mohali - UK Process

Salary: As per company policy

Role Overview

We are looking for a highly organized and customer-focused Client Success & IT Operations Executive to join our Managed Service Provider (MSP) team.

This is not only a hands-on engineering role. Instead, you will act as the operational link between our customers, IT engineers, vendors, and internal teams, ensuring that support requests, projects, hardware logistics, and customer communications are managed efficiently from start to finish.

The ideal candidate understands MSP operations, has a good technical foundation, enjoys coordinating people and processes, and takes ownership to ensure nothing falls through the cracks.

Key Responsibilities

Service Operations

Monitor and manage incoming IT support tickets.
Prioritise work based on SLAs, business impact, and customer commitments.
Coordinate with IT engineers to ensure timely resolution of support requests.
Track ticket progress and proactively follow up on outstanding actions.
Escalate issues where appropriate while maintaining ownership.

Customer Success

Act as a primary point of coordination for customer communications.
Provide regular status updates and manage customer expectations.
Ensure a positive and professional customer experience.
Participate in customer meetings when required.
Support customer onboarding and offboarding activities.

Hardware & Asset Management

Coordinate procurement, configuration, shipping, repairs, replacements, and recycling of IT equipment.
Track hardware orders and delivery schedules.
Maintain accurate asset inventories and lifecycle records.
Assist customers in selecting appropriate hardware based on business requirements.

Operational Coordination

Coordinate activities between customers, engineers, vendors, and logistics partners.
Maintain documentation and ensure operational processes are followed consistently.
Support project coordination and implementation activities.
Ensure tasks are completed within agreed timelines.

Documentation & Reporting

Maintain accurate client documentation.
Update configuration records and asset information.
Generate operational reports and dashboards.
Track SLAs, ticket ageing, and outstanding actions.
Assist in process improvements and operational reporting.

Required Skills

Minimum 3+ years working in a Managed Service Provider (MSP) environment.
Strong understanding of Microsoft 365 and Windows environments.
Good knowledge of networking fundamentals.
Experience using PSA and RMM platforms.
Excellent written and spoken English.
Strong organizational and multitasking skills.
Ability to prioritize effectively in a fast-paced environment.
Excellent customer service and communication skills.
Strong attention to detail and follow-through.

Preferred Experience

Experience with:

Autotask PSA
ConnectWise Automate
Kaseya

Key Competencies

Customer-first mindset.
Strong ownership and accountability.
Calm under pressure.
Excellent problem-solving abilities.
Process-oriented with high attention to detail.
Ability to coordinate multiple priorities simultaneously.
Collaborative team player.
Positive attitude and willingness to learn.

Success Measures

The successful candidate will:

Ensure customers receive timely and accurate communication.
Keep ticket queues organized and within SLA.
Coordinate engineers effectively to deliver outstanding service.
Ensure hardware logistics are completed accurately and on time.
Maintain accurate documentation and asset records.
Support smooth onboarding and offboarding processes.
Build trusted relationships with customers and internal teams.
Contribute to continuous improvement of operational processes.

Career Growth

This role provides an excellent pathway into:

Client Success Manager
Service Delivery Manager
Operations Manager
vCIO Coordinator
Project Manager
MSP Operations Lead

The ideal candidate enjoys creating structure, coordinating teams, improving customer experience, and helping technology operations run efficiently while developing a long-term career within an MSP.

Pay: ₹500,000.00 - ₹800,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

engineering manager jobs in punjab

Client Success & IT Operations Executive (MSP)

Production - Manager

Technical Delivery Manager/Project Manager

Lead/Sr. Robotic Process Automation/Python Developer

Project Manager

Technology Delivery Manager RAN

Product Management - Trainee

Senior Quality Engineer

System Engineer Tech Simplification Infrastructure Modernise factory

Product Designer - AI UX Workflows

Customer Support Agent

IT Network Engineer

Technical Team Lead (AI/ML)

QA Test Engineer

Technical Support Engineer

Database Architect

SDM Core Engineering

Agent Architect – Agentic Systems

Electrical Design Manager - Open Access

Product Designer

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