Experience-6 to 9 years
Location- Bangalore
Job Type- Contract with client
Job Description-
Should have exp in SAP Basis + L2 and L3 Support experience + troubleshooting exp + Netweaver Java
1.Ensuring Day-to-day quality service delivery and defining, tracking, and achieving various ambitious service KPIs and SLA¿s.
2. Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability of our customer system, and Driving initiatives to standardize and simplify server operations.
3. Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization, etc) for SAP systems running on the Hyperscalers platform utilizing various performance tools.
4. Assist EOS operations support for any ongoing performance issues in customer production systems.
5. Oversee performance testing, and benchmarking for the new IT stack (HANA + OS) to find performance issues before sign-off for production implementation using a data-driven approach.
6. Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
7. Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development, and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
8. Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
9. Monitor production system performance, help the team proactively identify issues, and provide recommendations to maintain optimal performance levels.
10. Root Cause Analysis for Service request failures/outages, performance issues ¿ continuous improvement methodologies
11. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
12. Streamline standard operating procedures by focussing on automation enhancements.
13. Proactive Operation services for the customer and service on demand with a timely alert reduction program to all the stakeholders involving the customer. SKILLS AND COMPETENCIES Hands-on experience in areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, and Escalation Management. Knowledge of products like SAP Cloud Connector, and S4 would be an added advantage. Practical knowledge of SAP technologies like SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE) Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support. Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, disaster recovery strategy, export-import. Experience in Problem Management, Root cause analysis methodologies ABAP and Netweaver JAVA ABAP/JAVA
EDUCATION AND QUALIFICATIONS
7+ years of related professional experience
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Professional Certification of SAP BASIS Cloud knowledge (e.g., experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP) Capacity to continuously acquire new knowledge independently and proactively.
Good analytical and solution-oriented thinking Very good communication and networking skills Experience in safeguarding customer relationships.
Strong customer service focus Very good English language skills.
Enhanced Operations Service Specialist you are responsible for:
Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPIs and SLA¿s.
Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
Participate in Major incident handling, troubleshooting service request failures, downtime extensions, and long-running ongoing incidents for a customer.
Quick responses during escalations, taking proactive steps to avoid escalations, identifying and driving initiatives to imp.has context menuhas context menu
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