Dam Dam West Bengal Field service engineer Jobs – 127 Open Jobs Today

Executive - Telecalling
Pointo —Barakpur, West Bengal
- ₹15,000 - ₹18,000 a month
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
4d
Lead Software Security Architect (Cloud Security)
Hyland Software —Kolkata, West Bengal
- Computer Science
- AWS
- Bachelor's degree
Sales Engineer for West Bengal Region
Darius Technical Services —Kolkata, West Bengal
- Sales
- Master's degree
- Bachelor's degree
CCTV Engineer
Areve Electronics —Kolkata, West Bengal
- ₹8,500 - ₹18,000 a month
- Full-time
- Schematics
- Travel
- In-person
- Health insurance
- Cell phone reimbursement
Quick apply
Data Scientist
Ericsson —Kolkata, West Bengal
- Doctoral degree
- Computer Science
- Master's degree
Manager - Civil
JLL —Kolkata, West Bengal
- Civil engineering
- Management
- Master's degree
- Health insurance
4d
Senior Full Stack Developer
Nico Digital Pvt. Ltd —Park Street, Kolkata, West Bengal
- ₹60,000 - ₹80,000 a month
- Full-time
- Azure
- Computer Science
- System design
- Flexible schedule
Quick apply
9d
Senior .NET / C# Developer - India
Pursuit Software —Kolkata, West Bengal
- Azure
- Computer Science
- DevOps
Azure Backend Engineer (.NET, Terraform)
Informica Solutions —Unknown, West Bengal
- Azure
- Computer Science
- Bachelor's degree
Quick apply
AI Infrastructure Architect
Accenture —Kolkata, West Bengal
- Full-time
- Computer Science
- Java
- Databases
2d
Data Management Lead
TCG Digital —Kolkata, West Bengal
- Email
- Computer Science
- Master's degree
- SQL
Travel Sales – Executive
Namaste India Trip —Kolkata, West Bengal
- Social media management
- English
- Microsoft Office
Software Developer - Asp.Net
SALESCOM SERVICES —Kolkata, West Bengal
- Full-time
- Computer Science
- Software troubleshooting
- B.Sc
- Health insurance
Quick apply
3d
Large Language Model Architect
Accenture —Kolkata, West Bengal
- Full-time
- Computer science
- Azure
- Doctoral degree
2d

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Lead Software Security Architect (Cloud Security)
Hyland Software —Kolkata, West Bengal
If you're a cloud security expert who thrives on building secure systems and empowering engineering teams, this role is for you.

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Executive - Telecalling

Pointo
Barakpur, West Bengal

Quick apply

Job details

Fresher | Full-time | Internship
₹15,000 - ₹18,000 a month
4 days ago

Qualifications

English
Analysis skills
Bachelor's degree
Customer support
Hindi
Communication skills

Full job description

Field Details

Position Executive – Service Telecalling

Department Service Operations

Reporting To Service Manager / Service Operations Lead

Location As per Business Requirement

Employment Type Full-Time

₹15,000 – ₹18,000 per month

About the Role

We are looking for a proactive and customer-focused Service Telecalling Executive to support our Service Operations team. The intern will play a vital role in managing customer interactions, coordinating with field service teams, and ensuring timely resolution of service requests. This role offers an excellent opportunity to gain practical exposure to customer service, operations coordination, CRM systems, and service management processes in a fast-paced organization.

Key Responsibilities

Customer Interaction

Handle inbound customer calls related to service requests, complaints, and general queries.
Make outbound calls to customers for service follow-ups, feedback, and ticket closure confirmations.
Provide professional, courteous, and timely responses to customer concerns.
Maintain a positive customer experience during every interaction.

Service Coordination

Coordinate with Field Service Engineers, Hub Managers, and Service Coordinators regarding service ticket status.
Ensure timely updates are communicated between customers and internal service teams.
Monitor open service requests and follow up for prompt resolution.
Assist in scheduling service visits whenever required.

Ticket & Complaint Management

Register customer complaints accurately in the CRM or ticketing system.
Update ticket progress, remarks, and closure details.
Maintain complete and accurate service records.
Ensure all customer interactions are documented properly.

Escalation Management

Identify unresolved, delayed, or critical service issues.
Escalate service-related concerns to the appropriate stakeholders.
Follow up until closure while keeping customers informed.

Reporting & Documentation

Maintain daily call logs and service records.
Prepare daily and weekly reports on:

o Calls handled

o Tickets created

o Tickets closed

o Pending service requests

o Customer feedback

Support MIS reporting and documentation activities.

Operational Support

Assist the Service Operations team in day-to-day administrative tasks.
Maintain service databases and customer records.
Support process improvement initiatives to enhance customer satisfaction.
Perform additional responsibilities assigned by the reporting manager.

Criteria Details

Educational Qualification Graduate or currently pursuing graduation in any discipline.

Freshers Freshers are encouraged to apply.

Experience Prior experience is not mandatory.

Preferred Exposure Internship or customer support experience will be an added advantage.

Preferred Candidate Profile

The ideal candidate should possess:

Excellent communication skills in Hindi.
Basic communication skills in English.
Strong interpersonal skills.
Ability to handle customer queries professionally.
Willingness to work in a fast-paced service environment.
Quick learner with a proactive attitude.
High level of ownership and accountability.
Basic analytical and documentation skills.

Learning Opportunities

During the internship, the selected candidate will gain practical exposure to:

Customer Relationship Management (CRM)
Service Operations Management
Call Handling & Customer Support
Complaint Resolution Process
Ticket Lifecycle Management
Service Coordination
MIS Reporting
Cross-functional Team Collaboration
Professional Communication
Process Documentation
Operations Excellence

Career Growth

Successful interns demonstrating strong performance may be considered for full-time opportunities such as:

Service Executive
Customer Support Executive
Service Coordinator
Operations Executive
Customer Success Executive

What We Offer

Hands-on industry experience in Service Operations
Structured learning and mentoring
Exposure to CRM and operational systems
Opportunity to work with cross-functional teams
Certificate of Internship upon successful completion
Potential Pre-Placement Offer (PPO) based on performance

Quick apply

Refine Your Search

field service engineer jobs in dam dam west bengal

Executive - Telecalling

Lead Software Security Architect (Cloud Security)

Sales Engineer for West Bengal Region

CCTV Engineer

Data Scientist

Manager - Civil

Senior Full Stack Developer

Senior .NET / C# Developer - India

Azure Backend Engineer (.NET, Terraform)

AI Infrastructure Architect

Data Management Lead

Travel Sales – Executive

Software Developer - Asp.Net

Large Language Model Architect

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