Nagpur Maharashtra Customer service team lead Jobs – 123 Open Jobs Today

Junior Executive-Sales & Services
Malabar Group —Nagpur, Maharashtra
Site In-charge - Cast House Services
Calderys —Nagpur, Maharashtra
- Full-time
- Diploma
Service Trainer
NANGIA CARS PVT LTD —Hingna, Nagpur, Maharashtra
- ₹35,000 - ₹40,000 a month
- Full-time
- Microsoft Access
- Classroom experience
- In-person
Quick apply
Field Sales Executive
Webmilez Infotech Private Limited —Nagpur, Maharashtra
- ₹10,430.92 - ₹30,051.13 a month
- Full-time
- Bachelor's degree
- Travel
- In-person
- Health insurance
Quick apply
Sr QA
Hoora Technologies —Nagpur, Maharashtra
- Full-time
- APIs
- Agile
- Leadership
Service Delivery Director (SDD)
HCLTech —Nagpur, Maharashtra
1d
Chief Business Officer
HOORA TECHNOLOGIES PRIVATE LIMITED —Nagpur, Maharashtra
- Marketing
Quick apply
Sales Representative Intern
Fireblaze AI School —Nagpur, Maharashtra
- Sales
- Marketing
- Microsoft Office
Business Development Executive
Click2Cloud —Nagpur, Maharashtra
- Email
Marketing and Sales (Fulfilled)
Hixaa Technologies —Nagpur, Maharashtra
- Full-time
- CRM software
- Marketing
- Microsoft Office
Sr. Solar Consultant - Nagpur
Solar Square —Nagpur, Maharashtra
- Full-time
- Travel
Senior Cybersecurity Risk Governance Analyst - 1647
GHX —Nagpur, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Business Head – Garage Vertical
Hoora Technologies —Nagpur, Maharashtra
- Full-time
- Leadership
Sr. Technical Support Engineer
Percept Web Solutions —Nagpur, Maharashtra
- Full-time
- Computer Science
- Bachelor's degree
- Travel
Growth Marketing Manager (Brand & Performance)
Hoora Technologies —Nagpur, Maharashtra
- Full-time
MIS Executive
Global Education —Nagpur, Maharashtra
- Master's degree
- Bachelor's degree
Business Development
Nonstop Corporation —Nagpur, Maharashtra
- Call employer
- Master's degree
- MBA
- Leadership
Electronic lab Engineer
ALSTOM —Nagpur, Maharashtra
- ERP systems
- English
- Electrical experience
Influencer Lead (Branding & Performance Marketing)
Hoora Technologies —Nagpur, Maharashtra
- Full-time
- Marketing
- Negotiation
Legal Liaison Officer
Hoora Technologies —Nagpur, Maharashtra
- Full-time
- Administrative experience

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Junior Executive-Sales & Services

Malabar Group -
Nagpur, Maharashtra

Apply Now

Job details

Full job description

Job Code

MGD1957

Designation

Junior Executive-Sales & Services

Business Vertical

Malabar Gold & Diamonds

Job Summary

Primary Responsibilities

Sales and Customer -:

Responsible to achieve the individual sales target and execute the company’s strategies to enhance the store’s profit.
Greet and receive customers in a welcoming manner, engage with them to understand their requirements.
Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions.
Drive sales through the engagement of customers through suggestive selling by building their confidence.
Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximise customer reach.
Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact.
Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds.
Understand & handle queries and complaints of the customer and address them with the right solution.
Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale.
Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol.
Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks.
Gather feedback from customers or prospects and share it with the Manager for business improvement.
Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers.
Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details.

Schemes-:

Inform the customers on special offers and take steps to enroll maximum customers in various schemes.
Support customers in the scheme opening process and help with customer purchase against scheme balance
Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers.

Customer Order Management

Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time delivery.

Stock-:

Count & tally the stock on a daily basis and record the opening stock and closing stock in the section allotted.
Transfer the stock to the locker daily and ensure that ornaments are handled with care.
Report the sold stock to the section head for maintaining inventory; ensure timely stock replenishment.

Work area & Display-:

Execute all visual merchandising guidelines with respect to display and presentation of products within the store and maintain the quality and freshness of the same
Ensure safety of jewellery displayed to customers and communicate any abnormal incident promptly to the superiors.

Marketing -:

Generate customer leads and increase customer footfall.
Call & invite customers and leads to visit the Store especially during product exhibitions, promotional events/campaigns, etc.
Support the in-store team in event management and product exhibitions in order to engage the target audience and proper delivery of the messaging of the event.
Build awareness of the products and services provided by the competitors, update product knowledge, and inform superiors about the latest trends in the market.
Assist in BTL marketing.

Internal process-:

Adhere to the company grooming standards and exhibit professionalism in appearance, behaviour, and in interactions with customers and team members.
Ensure adherence to the standard operating procedures and cost-effective practices undertaken in the store.
Prepare reports of sales data and submit them to Senior Management as and when required.

People development-:

Acquire knowledge in all sections of the store such as billing, cash, OMS, packing, etc.
Continuously strive for self-development by actively seeking opportunities for growth.
Ensure adherence to timelines for completion of the performance appraisal for self.
Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.

Functional Area

Retail Sales

Location

Nagpur

State

Maharashtra

Country

INDIA

Educational Qualification

HSC

Age

Below 33

Experience

1 to 2 Years

Salary Range

As per industry standards (INR)

Apply Now

Refine Your Search

customer service team lead jobs in nagpur maharashtra

Junior Executive-Sales & Services

Site In-charge - Cast House Services

Service Trainer

Field Sales Executive

Sr QA

Service Delivery Director (SDD)

Chief Business Officer

Sales Representative Intern

Business Development Executive

Marketing and Sales (Fulfilled)

Sr. Solar Consultant - Nagpur

Senior Cybersecurity Risk Governance Analyst - 1647

Business Head – Garage Vertical

Sr. Technical Support Engineer

Growth Marketing Manager (Brand & Performance)

MIS Executive

Business Development

Electronic lab Engineer

Influencer Lead (Branding & Performance Marketing)

Legal Liaison Officer

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