Noida Uttar Pradesh Customer care manager Jobs – 149 Open Jobs Today

Front Line Manager - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
2h
Senior Specialist, Client Support
S&P Global —Noida, Uttar Pradesh
- Email
- Microsoft Excel
- Master's degree
- Databases
- Health insurance
- Paid time off
4h
SoC Verification Technical Lead
Synopsys —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- In-person
- Health insurance
4399778-Senior Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
SOC Engineering, Principal Engineer
Synopsys —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- Leadership
- Health insurance
14h
Associate Director, Software Engineering
S&P Global —Noida, Uttar Pradesh
- Email
- Computer science
- Computer Science
- Java
- Health insurance
- Paid time off
1d
SOC Engineering, Staff Engineer
Synopsys —Noida, Uttar Pradesh
- Master's degree
- Bachelor's degree
- Leadership
- Health insurance
Mgr-Housekeeping
Marriott International, Inc —Faridabad, Haryana
- Full-time
- No experience needed
- 12th Pass
- Cleaning
4d
Software Engineer II
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Azure
- SQL
- Agile
8d
Loss Prevention Manager
Marriott International, Inc —Faridabad, Haryana
- Full-time
- 12th Pass
- Communication skills
13d
Social Media Manager Intern
Shanti Creations Pvt. Ltd. —Lajpat Nagar, Delhi, Delhi
- ₹6,000 - ₹8,000 a month
- Full-time
- English
- In-person
- Internship
Quick apply
Software Engineer III
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Azure
- SQL
- Agile
8d
E-Commerce Key Account Manager
Dream Care Furnishings —West District, Delhi
- Microsoft Excel
- Inventory management
- English
Associate Principal - Emerging Platforms
Bristlecone —Noida, Uttar Pradesh
- Full-time
- Microsoft Office
- SQL
- Analysis skills
Assistant Manager Loss Prevention
Marriott International, Inc —Faridabad, Haryana
- Full-time
- 12th Pass
13d
Senior Software Engineer - Golang
Brevo —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- System design
- Databases
- Software development
- Commuter assistance
- Health insurance
Quick apply
2d
Platform Engineer - Data Storage
Brevo —Noida, Uttar Pradesh
- Weekend availability
- Hybrid work
- SQL
- Linux
- Commuter assistance
- Health insurance
Quick apply
Senior Data Architect
Alight —Noida, Uttar Pradesh
- Oracle
- Computer Science
- Data analysis skills
- Health insurance
- Paid sick time
Principal Technical Architect
Workato —Noida, Uttar Pradesh
- Azure
- Oracle
- Computer Science
Quick apply
Senior Software Engineer
R1 RCM, Inc. —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- SQL

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Front Line Manager - Customer Care - Voice 4A

Genpact India Pvt. Ltd. -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
2 hours ago

Qualifications

Customer service
Call center experience
English
Quality assurance
Bachelor's degree
Business Administration
AI
BA
Analytics
Information Technology

Full job description

Front Line Manager - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow

Required Skills

Contact Center Analytics, Customer Analytics, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Onboarding, Customer Service, Customer Service Analytics, Data Analytics, Generative AI

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

customer care manager jobs in noida uttar pradesh

Front Line Manager - Customer Care - Voice 4A

Senior Specialist, Client Support

SoC Verification Technical Lead

4399778-Senior Executive

SOC Engineering, Principal Engineer

Associate Director, Software Engineering

SOC Engineering, Staff Engineer

Mgr-Housekeeping

Software Engineer II

Loss Prevention Manager

Social Media Manager Intern

Software Engineer III

E-Commerce Key Account Manager

Associate Principal - Emerging Platforms

Assistant Manager Loss Prevention

Senior Software Engineer - Golang

Platform Engineer - Data Storage

Senior Data Architect

Principal Technical Architect

Senior Software Engineer

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