Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director - Revenue Operations (Strategy & Transformation)
Overview of Mastercard Services
Services Business Unit within Mastercard is focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; cyber & intelligence; data insights; marketing services; loyalty & analytics platforms; and more. Discover more at www.mastercardservices.com/en.
About the Role
We are seeking a dynamic and strategic leader to join our Revenue Operations organization as Director – Strategy & Transformation. This role will drive the evolution of our operating model, lead high-impact transformation initiatives, and enable scalable, efficient, and insight-driven Revenue Operations across our global business.
The ideal candidate will combine strategic thinking, operational expertise, and execution rigor to translate business priorities into actionable programs that enhance productivity, customer experience, and revenue realization. Key responsibilities include:
1. Strategy & Operating Model Evolution
Define and evolve the Revenue Operations strategy and target operating model aligned with business growth priorities
Identify opportunities to improve sales lifecycle efficiency, revenue realization, and customer experience
Act as a trusted advisor to RevOps leadership on strategic planning and transformation roadmaps
2. Transformation & Program Leadership
Lead and execute enterprise-wide transformation initiatives across areas such as deal lifecycle management, order-to-cash, and revenue assurance
Drive cross-functional programs spanning Sales, Finance, Product, Legal, and Technology
Ensure disciplined program governance, milestone tracking, risk management, and value realization
3. Process Optimization
Identify, design, and implement process simplification and automation opportunities across Revenue Operations
Leverage data, tools, and technology (e.g., CRM, workflow automation, analytics) to improve efficiency and scalability
Champion best practices, standardization, and continuous improvement
4. Insights & Performance Management
Establish robust performance metrics and KPIs to track operational health and transformation impact across RevOps workstreams
Generate actionable insights to support decision-making and prioritize initiatives
Drive adoption of a data-driven culture within RevOps
5. Stakeholder Engagement & Change Management
Partner with RevOps leadership and cross functional stakeholders to align on priorities and support execution
Lead change management efforts, ensuring stakeholder buy-in, effective communication, and sustained adoption
6. Team Leadership & Capability Building
Build and lead a high-performing team focused on strategy, transformation, and continuous improvement
Foster a culture of innovation, accountability, and collaboration
Develop capabilities in areas such as program management, analytics, and process design
Qualifications & Experience
10–15+ years of experience in Strategy, Transformation, Consulting, or Revenue/Sales Operations
Proven track record of leading large-scale transformation programs in complex, matrixed organizations
Strong understanding of end-to-end revenue lifecycle (sales, contracting, order management, billing, revenue assurance)
Demonstrated ability to influence senior stakeholders and drive cross-functional alignment
Experience with Business Process Engineering and Digital Transformation
Strong analytical and problem-solving skills with a data-driven mindset
Excellent communication and executive presentation skills
Experience in B2B Services / SaaS environments
Familiarity with tools such as Salesforce, O2C, Business Process Management, Workflow automation
Global experience working across multiple regions (e.g., LAC, NAM, EMEA, APAC)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
