Gurugram Haryana Merchant Jobs – 141 Open Jobs Today

Ticketing Manager
Raghav IT Solution Services OPC Pvt. Ltd —Gurgaon H.O, Gurugram, Haryana
- ₹40,401.36 - ₹68,756.77 a month
- Weekend availability
- Microsoft Excel
- Inventory management
- SQL
- Paid time off
- Cell phone reimbursement
Quick apply
SDE I Backend
Skeps —Gurugram, Haryana
- Azure
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IT Head
Skeps —Gurugram, Haryana
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Merchant - Veg Oil
Cargill —Gurugram, Haryana
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P2 Associate Manager - RiskOps
PayU —Gurugram, Haryana
- Microsoft Excel
- Data analysis skills
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Social Media Manager
Auto Connections Pvt. Ltd —Govindpuri, Delhi, Delhi
- ₹22,000 - ₹30,000 a month
- Full-time
- Bachelor's degree
- In-person
- AI
- Paid time off
Quick apply
13d
Job Profile Associate Analyst, Analytics & Metrics
Mastercard —Gurugram, Haryana
- Full-time
- Master's degree
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TCPS Analyst I
American Express —Gurugram, Haryana
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- English
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Senior Researcher - Pulses
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Microsoft Office
- Master's degree
- Travel
Quick apply
Data Science Manager - BFSI
PayU —Gurugram, Haryana
- Engineering
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- Presentation skills
Senior Analyst, AI & Data Strategy-1
Mastercard —Gurugram, Haryana
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Skeps —Gurugram, Haryana
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Technical Architect
Skeps —Gurugram, Haryana
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M2 Associate Director - Financial Operations
PayU —Gurugram, Haryana
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Business Development Associate
RechargeKit Fintech Private Limited —Moti Nagar, Delhi, Delhi
- ₹24,000 - ₹28,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
- Health insurance
Quick apply
Apprentice
American Express —Gurugram, Haryana
- Full-time
- Computer literacy
- Bachelor's degree
- Communication skills
Manager, Deal Management
Mastercard —Gurugram, Haryana
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SDE II, Ship With Amazon, Ship With Amazon
ADCI - Haryana —Gurugram, Haryana
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- Computer Science
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P5 Senior Lead - Legal
PayU —Gurugram, Haryana
- English
- Master's degree
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P3 Assistant Manager - Sales
PayU —Gurugram, Haryana
- Business development
- Analysis skills
- Agile

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Ticketing Manager

Raghav IT Solution Services OPC Pvt. Ltd
Gurgaon H.O, Gurugram, Haryana

Quick apply

Job details

Full-time
₹40,401.36 - ₹68,756.77 a month

Benefits

Paid time off
Cell phone reimbursement

Qualifications

Pricing
Power BI
Microsoft Excel
PCI
Inventory management
Tableau
SQL
Analysis skills
Project management
Bachelor's degree
Attribution modelling
Customer support
Leadership
Communication skills
Time management

Full job description

Key Responsibilities

Strategy and Planning
Develop ticketing strategies, pricing models, seat maps, and inventory allocations by channel and segment.
Build on-sale calendars, presale plans, offer codes, and access control rules.
Define refund, exchange, and transfer policies aligned with legal and organizational standards.
Operations and Execution
Configure events in the ticketing system (pricing tiers, bundles, memberships, promo codes, holds/kills).
Lead on-sale day execution and war rooms; monitor traffic, conversion, and system health.
Manage order adjustments, upgrades, group sales, and VIP/credential workflows.
Oversee box office operations, will call, and access control at venue doors.
Revenue and Yield Management
Track pace, demand curves, and inventory mix; recommend dynamic pricing and reallocation.
Optimize fees, discounts, and packages to hit revenue and occupancy targets.
Reporting and Analytics
Produce daily/weekly sales reports, settlement packs, and reconciliations.
Maintain dashboards on sales pace, conversion, refund rates, and marketing attribution.
Forecast sales and provide insights to marketing and programming teams.
Customer Experience and Support
Own escalations for complex customer issues and high-value accounts.
Ensure knowledge bases, FAQs, and scripts are current for customer support and box office staff.
Compliance and Risk
Enforce anti-fraud measures, ticket limits, bot mitigation, and resale policies.
Ensure tax handling, PCI compliance, data privacy, and accessibility standards (ADA/assistive seating).
Stakeholder Management
Serve as primary liaison with ticketing vendors, payment processors, and resale partners.
Coordinate with Marketing on campaigns, tracking links, and promo performance.
Partner with Finance for settlements, chargebacks, and month-end close.
Team Leadership
Hire, train, schedule, and mentor ticketing/box office staff.
Establish SOPs, QA checklists, and post-mortems for continuous improvement.

Qualifications

5+ years in ticketing operations, box office management, or e-commerce operations; 2+ years in a leadership role.
Hands-on expertise with major ticketing platforms (e.g., Ticketmaster, AXS, Eventbrite, Seated, Tessitura, AudienceView, Spektrix) and access control systems.
Strong analytical skills with Excel/Google Sheets; familiarity with BI tools (e.g., Looker, Tableau, Power BI) and basic SQL a plus.
Proven experience with dynamic pricing, inventory management, and revenue optimization.
Solid understanding of payments, PCI, chargebacks, taxes, and financial reconciliation.
Excellent communication, vendor management, and cross-functional collaboration skills.
Ability to perform under pressure during on-sales and live events; willingness to work evenings/weekends as needed.
Knowledge of ADA/accessibility requirements and customer data privacy practices.

Competencies

Results Orientation: Drives sales targets and on-time, error-free launches.
Operational Rigor: Builds robust SOPs, checklists, and QC processes.
Problem Solving: Anticipates issues; acts decisively during high-traffic events.
Customer Centricity: Designs policies and workflows that reduce friction.
Leadership: Coaches teams; fosters accountability and continuous improvement.

KPIs

On-sale uptime and error rate
Pace-to-target and revenue per seat
Sell-through rates by tier/channel
Refund/chargeback rates and fraud losses
Box office wait times and CSAT/NPS
Reporting accuracy and timeliness

Tools and Systems

Ticketing platforms and access control scanners
Payments/merchant portals and chargeback tools
CRM/marketing tools (promo code tracking, UTMs, affiliates)
BI/reporting dashboards and spreadsheets
Project management and documentation tools

Education

Bachelor’s degree in Business, Operations, Arts Management, or related field preferred; equivalent experience considered.

Pay: ₹40,401.36 - ₹68,756.77 per month

Benefits:

Cell phone reimbursement
Paid time off

Education:

Bachelor's (Preferred)

Experience:

Time management: 5 years (Required)

Work Location: In person

Quick apply

Refine Your Search

merchant jobs in gurugram haryana

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Apprentice

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