Amazon’s SLP team is seeking highly skilled and motivated person to help develop and implement a world class security program which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
The SLP Expert, position for ATS site in IN-SLP is a individual contributor role with the primary responsibility of ensuring the investigation, protection of people & assets of Amazon sites in accordance with global Security guidelines and Policies. The role requires the leader to operate cross-mile, partnering with multiple operations and support function’s leaders, along with influencing the stakeholders for SLP specific problem solving.
Key job responsibilities
Overall the role will have following key areas of work for assigned territory and facilities;
A. End to end responsibility of security operations: Physical security is the key aspect of LP specialist II role for the sites assigned to the leader. This includes, i) guarding services management with headcount management, standard work allocation, control room monitoring and performance management of the work force through Specter, and ii) security assets and system’s management to ensure serviceability, requires accesses control and monitoring maintenance and upkeep supporting businesses’ need. Managing above two will require the leader to collaborate with physical security program, technical and vendor teams.
B. Site Audits and Certifications: For the cluster of facilities, the role leader is responsible to perform frequent audits with standard binary and also partner with respective site/operations to remediate the defects identified in audits to reduce risk. To support operations, it is critical that we assign leader who will drive required certifications for the sites from security POV and influence operations to get the site compliant for day to day secured processes.
C. Process Improvement & Loss Prevention: LP specialist II is entrusted with controlling shrink and preventing losses, through proactive identification of process violation during audits and floor patrolling and analyzing the trend and collaborating with operations to design corrective mechanisms, to mitigate process violation is critical for this role to reduce continuous defects. The role also requires the leader to identify required tech/ system interventions to make the process improvement scalable across network for long term and provide inputs to solutions.
D. Investigations and Actions: Interventional investigation of theft, fraud and customer abuse in network is another important area that SLP
specialist II will support while accessing the video surveillance evidence and coordinating for local law enforcement recommendations. Identifying the key MOs, while conducting the trend analysis for the sites handled and diving deep into the data to analyze the patterns. The investigation findings play a critical role in driving ECR and buyer escalations as well.
E. Crisis and Incident Management: With dynamic geo-political environment, LP specialist II is required to periodically evaluate internal and external risk, implement mitigation measure to ensure business continuity. The leader is required to collaborate with stakeholders and operate at multiple level to devise immediate solutions at the time of crisis and front lead the guidance for site to handle crisis and incident situations, as per WWOS standards.
F. Business Reviews: The role also encompasses to prepare and present documents for business reviews (WBR/MBR/QBR) and drive the meetings to discuss critical points with leaders. The will require the leader to build strategic and holistic business lens on identifying the right structure, hotly debated topics, representing the required dive deep and partnering with multiple field and program leaders.
- 10+ years of law enforcement or security-related experience
- Experience in law enforcement or a security-related profession
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