Nand Nagri Delhi Delhi Desktop support technician Jobs – 128 Open Jobs Today

Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
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Easy Solution —Delhi, Delhi
- Communication skills

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Customer Support Associate – Chat Process (Semi-Technical)

CSG Technosol Pvt Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹10,000 - ₹15,000 a month

Qualifications

Live chat
English
Bachelor's degree
Customer support
Typing
Diploma
Communication skills

Full job description

Job Title: Customer Support Associate – Chat Process (Semi-Technical)

Experience: Fresher
Employment Type: Full-Time
Education: Any Graduate or Equivalent Diploma
Work Environment: 24×7 (Rotational Shifts)
Work Agreement: 2 years

Job Overview

We are seeking a Customer Support Associate – Chat Process (Semi-Technical) to handle customer interactions through chat-based support channels. The ideal candidate should have excellent written and verbal communication skills, a customer-first mindset, and the ability to understand and resolve basic technical or process-related queries efficiently. This role is suitable for freshers as well as candidates with up to 2 years of experience.

Key ResponsibilitiesCustomer Support (Chat Process)

Handle customer queries through live chat, email, or messaging platforms
Provide accurate, timely, and professional responses to customer concerns
Resolve semi-technical issues related to products, services, or applications
Escalate complex issues to the appropriate internal teams when required
Maintain high standards of customer satisfaction and service quality

Process & Documentation

Log customer interactions accurately in CRM or support tools
Follow defined SOPs, scripts, and quality guidelines
Update knowledge base and FAQs based on recurring issues
Ensure compliance with company policies and data security standards

Collaboration & Performance

Work closely with technical, product, and operations teams
Meet individual and team KPIs such as response time, resolution time, and quality scores
Adapt to changing processes, tools, and customer requirements

Required Skills & Qualifications Must-Have Skills

Excellent written and verbal communication skills in English
Strong problem-solving and customer-handling abilities
Basic understanding of technical concepts or digital platforms
Ability to multitask and work under pressure
Willingness to work in a 24×7 rotational shift environment

Educational Qualification

Any Graduate or Equivalent Diploma holder

Preferred (Bonus) Skills

Prior experience in chat or customer support processes
Familiarity with CRM or ticketing tools
Basic knowledge of IT products, software, or online services
Typing speed with high accuracy

Who Can Apply

Freshers looking to start a career in customer support
Candidates with 0–2 years of experience in chat or support roles
Graduates comfortable working in a 24×7 support environment
Ready to work under a two-year employment agreement.

What We Offer

Structured training and onboarding
Growth opportunities within customer support and technical teams
Supportive and team-oriented work culture
Performance-based career progression

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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Customer Support Associate – Chat Process (Semi-Technical)

IT Support Executive/Telecaller

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