Vasundhra Ghaziabad Uttar Pradesh It support Jobs – 157 Open Jobs Today

Senior Support Lead - IT Operations
HCLTech —Noida, Uttar Pradesh
- Customer service
- Mentoring
- Communication skills
ISS - Network Administrator
Nucleus Software —Noida, Uttar Pradesh
- Scripting
- Linux
- Banking
Engineering Tech Support
Shivalik Hills Development —Ghaziabad, Uttar Pradesh
- Travel
- Diploma
- Communication skills
Technical Support Executive
Tele Mune —Noida, Uttar Pradesh
- Oracle
- Master's degree
- Travel
Quality & Performance Analyst - Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
Quality & Performance Analyst-Service Desk
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Excel
- Customer service
- English
7d
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Helpdesk Senior Representative - ITIL
NTT Ltd —Noida, Uttar Pradesh
- Rotational shift
- Software troubleshooting
- Windows
- Microsoft Office
2d
Technical Support
Yoctel Solution —South East District, Delhi
HSEQ Process & Systems Support Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- SharePoint
- Agile
Technical Support Executive
Vidya Mantra —Noida, Uttar Pradesh
Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Linux System Admin
NextGenVision Technology —Noida, Uttar Pradesh
- Microsoft Excel
- Linux
Senior Systems Administrator (Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- Windows
- Health insurance
Technical Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Customer Service & Technical Support
Giritra Technology —West District, Delhi

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ISS - Network Administrator
Nucleus Software —Noida, Uttar Pradesh
Knowledge of scripting/automation and ITIL processes will be an added advantage. Driving large Digitalization programs for various banks using Data Science,…

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Senior Support Lead - IT Operations

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

ITIL Certification
Customer service
Mentoring
Root cause analysis
Communication skills

Full job description

Noida, Uttar Pradesh
Job Summary
The Senior Support Lead plays a critical role in enhancing customer satisfaction by executing continuous improvement activities, conducting root cause analysis, and providing expert technical assistance to resolve complex customer issues. This position is pivotal in bridging the gap between customer needs and product enhancements, ensuring that support processes align with organizational goals.
Key Responsibilities
1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues By Utilizing Advanced Problem-Solving Skills And Technical Expertise To Ensure Timely And Effective Resolution.
2. Conduct Root Cause Analysis For Critical Issues, Utilizing Data Analysis Tools And Methodologies To Establish Preventive Measures That Reduce Future Defects And Enhance Product Reliability.
3. Collaborate Closely With Product Management, Development, And Qa Teams By Providing Strategic Feedback On Product Improvements, Influencing Design Decisions, And Ensuring Alignment With Evolving Customer Needs And Expectations.
4. Provide Comprehensive Technical Assistance To Team Members By Facilitating Knowledge Sharing And Mentoring, Enabling Them To Resolve Customer Issues Efficiently And Effectively.
5. Drive Continuous Improvement Initiatives For Support Processes And Workflows By Identifying Opportunities For Innovation, Automation, And Efficiency Enhancements, Implementing Best Practices To Optimize Service Delivery.
Skill Requirements
1. In-Depth Knowledge Of Product Support Processes Across L1-L2-L3 Levels.
2. Strong Understanding Of Customer Service Principles And Practices.
3. Proficiency In Root Cause Analysis Techniques And Tools.
4. Excellent Communication And Collaboration Skills To Work Effectively With Cross-Functional Teams.
5. Advanced Problem-Solving Skills With The Ability To Analyze Complex Issues And Develop Actionable Solutions.
Other Requirements
1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
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it support jobs in vasundhra ghaziabad uttar pradesh

Senior Support Lead - IT Operations

ISS - Network Administrator

Engineering Tech Support

Technical Support Executive

Quality & Performance Analyst - Service Desk

Quality & Performance Analyst-Service Desk

System Administrator

Helpdesk Senior Representative - ITIL

Technical Support

HSEQ Process & Systems Support Analyst

Technical Support Executive

Customer Support Associate – Chat Process (Semi-Technical)

Linux System Admin

Senior Systems Administrator (Algorithmic Trading)

Technical Support

Customer Service & Technical Support

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