Noida Uttar Pradesh Senior business development analyst Jobs – 172 Open Jobs Today

Manager - Quality Excellence
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
7d
Senior Quality Engineer (Test Automation | API Testing | Playwright/Selenium/Cypress)
WebSenor —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
Quick apply
5d
Associate
EXL Service —Noida, Uttar Pradesh
- Full-time
- B.Sc
- Master's degree
- Analysis skills
Lending Ops Subject Matter Expert analyst
Barclays —Noida, Uttar Pradesh
- Bachelor's degree
- Communication skills
- Banking
12d
UiPath Developer Senior Software Engineer
Sopra Steria —Noida, Uttar Pradesh
- Azure
- Microsoft Outlook
- Computer Science
14h
Associate - BCM - Commercial Leasing & Lending 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
1d
Sr Lead - SFDC Agentforce
BirlaSoft —Noida, Uttar Pradesh
- Azure
- Salesforce
- APIs
Senior Data Scientist
Optum —Noida, Uttar Pradesh
- Full-time
- Azure
- Master's degree
- SQL
- Health insurance
QA Engineer/ Senior QA Engineer-BI
BOLD LLC —Noida, Uttar Pradesh
- Oracle
- SQL
- Analysis skills
- Health insurance
- Paid time off
4411- Senior Product Manager - Social/Community Health Information Exchange Plat
Innovaccer Analytics —Noida, Uttar Pradesh
- Product management
- AI
- Health insurance
Quick apply
Sr SEO Executive
E2Webservices —Noida, Uttar Pradesh
- Email
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior UiPath Developer
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Computer Science
- DevOps
- Analysis skills
- Health insurance
Technical Lead - Power BI
Nucleus Software —Noida, Uttar Pradesh
- Computer Science
- Master's degree
- SQL
Sr. Associate - F&A - R2R 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
14d
Salesforce QA Lead
Huron Eurasia India Private Limited —Noida, Uttar Pradesh
- Full-time
- Azure
- Salesforce
- DevOps
Quick apply
Sr. Staff Software Engineer- Eng
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Computer Science
- Master's degree
- SQL
Senior Data Architect
Alight —Noida, Uttar Pradesh
- Oracle
- Computer Science
- Data analysis skills
- Health insurance
- Paid sick time
Platform Technology- Sr Analyst
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
Senior Full Stack .NET Developer
Nextloop Technologies —Noida, Uttar Pradesh
- Computer Science
- Windows
- Master's degree
Senior Full Stack Java Developer (Java | Spring Boot | React JS)
WebSenor —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
5d

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Manager - Quality Excellence

EXL Service -
Noida, Uttar Pradesh

Apply Now

Job details

Full-time
7 days ago

Qualifications

Succession planning
Power BI
Bachelor's degree

Full job description

Job Description: The Quality Excellence Manager is responsible for leading and driving the Quality & Excellence framework across operations, ensuring high-quality customer interactions, regulatory and client compliance, and strong alignment with business objectives. This role will oversee quality governance, audit accuracy, insights and analytics, coaching governance, and process transformation initiatives to improve people capability, operational efficiency, and customer experience.

Responsibilities: 1) Quality Governance & Performance Management

Lead and manage the Quality org structure (Supervisors, Analysts, Intern QAs) ensuring accurate, consistent, and timely evaluations.
Govern audit performance, calibration cadence, and compliance reviews as per internal and client standards.
Monitor and influence key quality & operational metrics including Compliance, NPS, AHT, Transfer, Error Rate, Empower Audits, etc.
Drive governance for Zero Tolerance and compliance reporting through strong Quality–Operations collaboration.
Ensure audit adherence to accuracy standards and TAT commitments.

2) People Development & Leadership

Mentor and coach Quality Supervisors and Analysts to strengthen:
- Analytical capability
- Coaching effectiveness
- Leadership maturity
Build a culture of recognition, feedback, and continuous learning through Quality Academies and structured development programs.
Own succession planning, readiness tracking, and growth roadmap for Quality talent.
Conduct structured 1:1s, performance reviews, engagement actions, and people governance routines.

3) Insights, Analytics & Reporting

Convert audit findings and Voice of Customer (VoC) insights into clear, actionable recommendations.
Partner with Operations/Training to design behavioral coaching strategies and performance interventions.
Enable dashboards and reporting through Power BI / tracker-based reporting for trend visibility, risk tracking, and progress monitoring.
Present quality performance read-outs to internal leadership and client stakeholders.

4) Process Improvement, Transformation & Automation

Lead/support transformation programs under Quality Transformation and reACT (Review, Assess, Create, Transform).
Identify process gaps, inefficiencies, and automation opportunities using data-backed analysis.
Collaborate with Process Excellence, Training, WFM to improve:
- end-to-end journeys
- compliance process reliability
- operational consistency
Champion structured improvement projects such as:
- AIM (Identify, Improve, Innovate, Manage)
- IRIIS reduction initiatives
- other Lean/Six Sigma improvements

5) Client & Stakeholder Management

Act as a key liaison between Quality, Operations, and Client stakeholders.
Participate in client reviews, business discussions, and calibrations to ensure consistent quality direction.
Provide data-supported insights and business-ready recommendations to clients and senior leadership.

6) Additional Governance Responsibilities

Ensure readiness for audits and compliance checks through strong:
- documentation governance
- standardization
- cross-functional alignment

Take up additional strategic initiatives assigned by leadership within the Quality & Excellence roadmap.

Qualifications: Graduate

Apply Now

Refine Your Search

senior business development analyst jobs in noida uttar pradesh

Manager - Quality Excellence

Senior Quality Engineer (Test Automation | API Testing | Playwright/Selenium/Cypress)

Associate

Lending Ops Subject Matter Expert analyst

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Associate - BCM - Commercial Leasing & Lending 5A

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4411- Senior Product Manager - Social/Community Health Information Exchange Plat

Sr SEO Executive

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Technical Lead - Power BI

Sr. Associate - F&A - R2R 5B

Salesforce QA Lead

Sr. Staff Software Engineer- Eng

Senior Data Architect

Platform Technology- Sr Analyst

Senior Full Stack .NET Developer

Senior Full Stack Java Developer (Java | Spring Boot | React JS)

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