Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
As a Mainframe z/OS System Programmer SME at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.
There’s never a typical day as a Mainframe z/OS System Programmer at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.
Roles & Responsibilities
z/OS SME Lead is a technical leadership role, uniting and guiding Kyndryl technical teams, stakeholders from clients, governance, and project executives to delivery and even the vendors who work with the client.
As a Lead SME, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role aligned with Kyndryl vision, mission, and values.
As a subject matter expert to the client – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation.
Having in depth technical expertise with exposure to latest technology advancements.
Formulate the Technology roadmap and set the technical direction.
Exposure to multiple accounts with high flexibility, high availability, contributions to wider community and initiatives/global projects/RCAs/THCs/Modernization projects.
Has to mentor people, support the ongoing /upcoming training programs – Reskilling, Upskilling, Cross skilling initiatives.
Lead and deliver new/existing deal engagements. Act as a bridge between technical and management leadership team on Solution engagements.
Offer Technical & Consulting assistance to all customers.Creating predictable outcomes by turning project execution into a controlled procedure.
Identify & utilize new technological assets and solutions to drive innovation, modernization, automation, optimization, and efficiency.
Lead and deliver impactful presentations on Kyndryl Mainframe Managed services.
Lead Cross practice Mainframe transformation and Application modernization initiatives.
Lead and extend the Support for all Geos.
Lead and Support Global engagements.
Lead Technical health Assessment.
Support Major Incidents and RCAs.
Provide technical guidance to the team during critical projects / New solutions/ changes.
Own SIPs, Automation, process, Skills, and Accountability.
Lead skill building activities – including mentoring, identifying skill areas, gaps, assessments, planning, and execution.
Liaise with System Programmers, Delivery Leaders, Client Partner Executives, SALs and Client.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
9+ years of relevant experience in Mainframe zOS Platform support.
Act as support and domain expert for z/OS operating system and system components; provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to z/OS operating system, network, and component software.
License management for ISV products, Patch management for zOS
Knowledge on SMP/E.
Experience with ISV product upgrades.
Primary support for assigned ISV products along with diagnose z/OS platform system and product issues and follow up with root cause analysis.
Preferred Technical and Professional Experience
Bachelor’s degree in computer science or a related field.
SME for MF ZOS system programming problem determination.
Evaluate and recommend changes to current and future system software requirements to meet the organization's needs.
Troubleshoot Infrastructure and Application issues related to ZOS.
Implementing and enforcing security policies on the z/OS system to protect sensitive data.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
