Injambakkam Chennai Tamil Nadu Customer support representative Jobs – 107 Open Jobs Today

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- ₹40,000.00 - ₹6,33,493.48 a year
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- Bachelor's degree
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Quick apply
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TSR (Technical Sales Representative)

BK Nexus Enterprises
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
₹40,000.00 - ₹6,33,493.48 a year
3 hours ago

Benefits

Provident Fund
Leave encashment
Health insurance
Life insurance

Qualifications

Microsoft Powerpoint
Sales support
Market analysis
Microsoft Office
Bachelor's degree
Conversion optimisation
Product demos
Diploma
Communication skills
Technical sales

Full job description

Key Responsibilities

1. Business Support

Support industrial distributors and some identified key accounts in expanding Gulf

Oil Lubricants business within the assigned territory.

Conduct joint customer visits with distributor sales teams and attend technical

queries.

Identifying new opportunities and product conversion possibilities.
Build strong relationships with distributors and key customers.

2. Pre-Sales Activities

Study various customer processes, equipment mapping with existing competitor

products being used and understand our opportunities.

Recommend suitable products based on application and operating conditions.
Conduct technical presentations, awareness programs, and product

demonstrations.

Prepare technical proposals and comparative product recommendations.

Product Trial Management

Plan, initiate, monitor, and complete lubricant trials at customer sites.
Prepare trial protocols, objectives, KPIs, and success criteria.
Coordinate with customers during trial execution.
Monitor performance parameters and collect operating data.

Customer & Market Mapping

Account Mapping

Identify key accounts within the territory.
Understand customer hierarchy, decision makers, and buying patterns.
Track installed equipment base and lubricant consumption.

Market Mapping

Analyze market segments and industry clusters.
Identify opportunities by industry sectors and application.

Product Mapping

Map competitor products with Gulf products.
Identify conversion opportunities.
Recommend suitable lubricant solutions based on operating conditions.

3. Post-Sales Support

Monitor product performance after implementation.
Handle customer complaints, conduct troubleshooting and ensure timely resolution.
Support oil analysis and reliability programs.

Training & Technical Awareness

Conduct technical training for distributors and customers.
Educate stakeholders on lubrication best practices and reliability improvements.
Promote value-added services like Oil Condition Monitoring.

Coordination & Reporting

Coordinate with sales, technical services, marketing, and supply chain teams.
Submit activity reports, trial updates, and business opportunity reports.
Track competitor activities and market developments.

Required Skills & Competencies

Strong understanding of industrial lubricants and applications.
Knowledge of hydraulic systems, gears, compressors, bearings, MWF, and greases.
Technical troubleshooting capability.
Trial management and documentation skills.
Data analysis and report preparation.
Market analysis and account mapping capability.
Good presentation and communication skills.
MS Office (Excel, PowerPoint, Word) proficiency.

Educational Qualification

B.Tech / Diploma in Mechanical, Chemical, Production, Industrial Engineering, or

related field.

Experience

2 – 5 years of experience in lubricants, industrial technical services, application

engineering, or technical sales support preferred.

Key Performance Indicators (KPIs)

Trial initiation and conversion rate

Distributor support effectiveness

Complaint closure turnaround time

Account mapping completion & New opportunity identification

Customer retention and satisfaction

Technical training conducted

Business contribution within territory

Working Conditions

Extensive field travel within assigned territory (75%).

Frequent visits to distributors, industrial customers, and OEM locations.

Field-based role with technical and customer interaction responsibilities.

Pay: ₹40,000.00 - ₹633,493.48 per year

Benefits:

Health insurance
Leave encashment
Life insurance
Provident Fund

Education:

Diploma (Preferred)

Location:

Chennai, Tamil Nadu (Chennai, Chennai District) (Preferred)

Work Location: In person

Quick apply

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