Hyderabad District Telangana Process associate customer care Jobs – 143 Open Jobs Today

Sr. Associate - Customer Care - Voice 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Resource Coordinator Senior Associate
Crowe Capability Center - India —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Accounts Payable-PA
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- ERP systems
- English
- Microsoft Office
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Service/Success Associates (Freshers ) - Full-time/Interns
KonnectNXT —Hyderabad, Telangana
Graduate in any discipline (0–2 years of experience; freshers ). Continuously identify opportunities to improve operational efficiency and customer satisfaction…
₹25,000 - ₹3,50,000 a month
Quick apply
Program Specialist, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas,…
13h

I want to receive the latest job alerts for process associate customer care in hyderabad district telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

process associate customer care jobs near hyderabad district telangana

Senior Customer Support Representative jobs in Hyderabad, Telangana

Recruiting Coordinator jobs in Hyderabad, Telangana

Customer Service jobs in Vashi, Navi Mumbai, Maharashtra

Senior Content Writer jobs in Mumbai, Maharashtra

Senior Account Executive jobs in Chennai, Tamil Nadu

Senior Customer Support Representative jobs in Bengaluru, Karnataka

Senior Customer Support Representative jobs in Chennai, Tamil Nadu

Manyata Tech Park, Technical Support jobs in Hebbal, Bengaluru, Karnataka

Senior Customer Support Representative jobs in Prabhadevi, Mumbai, Maharashtra

Operations Coordinator jobs in Remote

Recruiting Coordinator jobs in Remote

It Project Coordinator jobs in Ahmedabad, Gujarat

Recruiting Coordinator jobs in Nanganallur, Chennai, Tamil Nadu

Recruiting Coordinator jobs in Kolkata, West Bengal

Project Coordinator jobs in Kochi, Kerala

Coordinator In School jobs in Ahmedabad, Gujarat

Accounts Payable Clerk jobs in Vile Parle, Mumbai, Maharashtra

Accounts Payable Clerk jobs in Guindy, Chennai, Tamil Nadu

Accounts Payable Clerk jobs in Nandambakkam, Chennai, Tamil Nadu

Clerk , Hospital jobs in Mumbai, Maharashtra

Sr. Associate - Customer Care - Voice 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

Customer service
English
Technical support
Bachelor's degree
IT
Business Administration
Fraud prevention and detection
BA
Banking
Marketing
Information Technology

Full job description

Sr. Associate - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Monitor and support activities to ensure adherence to service level agreements (SLAs). Track real-time agent schedule alignment and optimize breaks proactively. Conduct root cause analysis for SLA deviations and support development of corrective action plans. Manage daily exception requests and update agent schedules accordingly. Coordinate entitlement planning and scheduling to ensure workforce efficiency. Generate and analyze efficiency reports to identify trends and improvement areas. Participate in centralized or site-level management meetings as required. Support process improvement initiatives including Lean and Six Sigma projects. Execute other tasks as assigned to support business operations. Engage with operations teams to discuss performance, scheduling, and workforce planning. Navigate multiple systems and tools to manage real-time floor operations effectively.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical Support

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

process associate customer care jobs in hyderabad district telangana

Sr. Associate - Customer Care - Voice 5B

Resource Coordinator Senior Associate

Accounts Payable-PA

Other jobs to consider

I want to receive the latest job alerts for process associate customer care in hyderabad district telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected