Wagholi Pune Maharashtra Desktop support technician Jobs – 133 Open Jobs Today

Team Lead-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
Administrator III - System & Applications Administration
Cencora —Pune, Maharashtra
- Weekend availability
- Oracle
- Computer Science
- Salesforce
IT Service Desk Help Desk (Full-Time, On-Site)
Parallel Wireless —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
12d
System Administrator
CyberMeru Technologies —Bavdhan, Pune, Maharashtra
- Full-time
- Azure
- Windows
- AWS
Quick apply
7d
Technical Support Engineer
Varad Automation And Robotics —Pune, Maharashtra
- Microsoft Office
- Presentation skills
- Bachelor's degree
System / Linux Administrator
Mechatronics Systems —Pune, Maharashtra
- B.Sc
- Master's degree
- Bachelor's degree
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
ENGINEER TECHNICAL SUPPORT L1
Network Techlabs —Pune, Maharashtra
- Full-time
Technical Support Engineer
Concept Information Technologies —Pune, Maharashtra
- English
- Diploma
Associate system administrator
Owens & Minor India Private Limited —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
Quick apply
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
- Marketing
Pega System Administrator
Link Group —Pune, Maharashtra
- Azure
- Analysis skills
- APIs
13d
Linux Systems Administrator (Cloud)
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- AWS
- APIs
- Linux
Quick apply
Technical Support Representative
swaliya softech —Pune, Maharashtra
System Administrator
Pride Purple Group —Pune, Maharashtra
- English
ERP and System Administrator
ANAND ERP —Pune, Maharashtra
Salesforce System Administrator
OpenGov —Pune, Maharashtra
- Full-time
- Computer Science
- Salesforce
- Master's degree
- Health insurance
System Administrator
Gluck International —Pune, Maharashtra
- Windows
- Assembly
- Bachelor's degree
Senior System Administrator – Linux
IATOCS —Pune, Maharashtra
- Linux

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Team Lead-Enterprise Helpdesk

Stratacent
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Commuter assistance
Health insurance

Qualifications

Knowledge management
Telephony
ITIL Certification
Incident management
IT service management
Information security
Presentation skills
Bachelor's degree
ITIL
ServiceNow
Communication skills
Help desk

Full job description

Job Title: Team Lead-Enterprise Helpdesk
Experience: 5+ Years
Location: Pune
Shift: 24*7

Job Summary:

Role

Service Desk Lead

Job Description

Manage a team of Technical Service Desk Analysts by providing them assistance to perform their day-to-day task smoothly. Ensure the internal and external governance and reporting is adhered to. Should be a team player and work with team for common cause. Collaborate with internal and client stakeholders in driving continuous improvement

Roles And Responsibilities

Monitor call and ticket volumes to ensure the SLA's are met
Good understanding of CPI's, KPI's and CSAT tracking, measurement, analysis, and drive improvements
Keep track of staffing and scheduling to ensure adequate staff are available to manage the volume
Report on daily performance to internal and client stakeholders
Be part of internal and external reviews
Perform analysis of the tickets to improve the first-time fix and reduce hops, aging and backlog of tickets
Work closely with Quality, Training, Knowledge Management, Incident Management and Service Transition team to run smooth operations
Handle and respond to escalations with proper RCA and artefacts
Maintain connect with internal and client stakeholders if any issues need attention for resolution or work stoppage
Drive Continuous Service Improvement

Skill Sets

Strong interpersonal and communication skills with ability to manage diverse teams
Analytical mindset to proactively identify issues and resolve / highlight them
Well versed with Excel, ServiceNow and Telephony reporting along with good presentation skills

Work Experience

5 years of experience in Technical Service Desk with 3 years in Leads role

Educational Qualification

Bachelor of Computer / IT / Application
ITIL 4 Certification preferred

Company Benefits

Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program.

Company Profile
Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.

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Refine Your Search

desktop support technician jobs in wagholi pune maharashtra

Team Lead-Enterprise Helpdesk

Administrator III - System & Applications Administration

IT Service Desk Help Desk (Full-Time, On-Site)

System Administrator

Technical Support Engineer

System / Linux Administrator

Linux System Administrator L2 L3

Technical Support Engineer

ENGINEER TECHNICAL SUPPORT L1

Technical Support Engineer

Associate system administrator

Jr. Admin and non-IT Project support

Pega System Administrator

Linux Systems Administrator (Cloud)

Technical Support Representative

System Administrator

ERP and System Administrator

Salesforce System Administrator

System Administrator

Senior System Administrator – Linux

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