Gurgaon Haryana System administrator Jobs – 166 Open Jobs Today

Analyst, Tools & Systems Administration
roblox —Gurugram, Haryana
- Weekend availability
- APIs
- Agile
- AI
- Flexible schedule
5h
Senior Analyst I - ServiceNow Administrator
MKS Inc. —Gurugram, Haryana
- Full-time
- Computer Science
- Bachelor's degree
- JavaScript
Quick apply
13h
Senior Oracle Database Administrator
Procain —Gurugram, Haryana
- ₹6,00,000 - ₹18,00,000 a year
- Full-time
- Oracle
- Databases
- SQL
Quick apply
15h
Custom Software Engineer
Accenture —Gurugram, Haryana
- Full-time
- Customer service
- JavaScript
- APIs
Autodesk Application Support - Civil 3D
Hatch —Gurugram, Haryana
- Software troubleshooting
- Analysis skills
- Bachelor's degree
Quick apply
3d
Senior ServiceNow Developer - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Weekend availability
- Computer Science
- Customer service
- B.Sc
- Flexible schedule
Technical Lead DevOps
Srijan Technologies PVT LTD —Gurugram, Haryana
- Azure
- Computer Science
- DevOps
Quick apply
10d
Index Platform Product Owner / Business Analyst
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- SQL
Servicenow Product Manager
S&P Global —Gurugram, Haryana
- Email
- Computer Science
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
10d
Software Engineer (Service Now- SPM/ PPM required)
Gartner —Gurugram, Haryana
- Email
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
SAP EWM Functional Consultant
Maruti Suzuki India Ltd —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Digital Analyst: Coveo Search & Merchandising Specialist (Coveo Administrator)
Agilent Technologies India Pvt Ltd. —Manesar, Gurugram, Haryana
- Full-time
- Remote
- Computer Science
- Merchandising
- Analysis skills
Salesforce Developer, GESS - Global Capability Center
Alvarez & Marsal —Gurugram, Haryana
- Azure
- Computer Science
- Sales
- Flexible schedule
Senior Data Engineer – Python & SQL
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Databases
Senior Systems Engineer - Wintel
OcIT —Gurugram, Haryana
- Azure
- Computer Science
- Windows
Quick apply
Technical Account Manager
SOTI Inc. —Gurugram, Haryana
- Full-time
- English
- Windows
- Analysis skills
2d
Senior Analyst, IT Network & Security
Connor, Clark & Lunn Financial Group Ltd. —Gurugram, Haryana
- Azure
- Computer Science
- Microsoft Office
Quick apply
Sales Prog & Incentive Mgmt Sr Analyst
Accenture —Gurugram, Haryana
- Full-time
- Management
- English
- Finance
Index Data Governance
Institutional Shareholder Services —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Data analysis skills
- Finance
4400294-Lead Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Salesforce
- SQL
- APIs

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Analyst, Tools & Systems Administration

roblox -
Gurugram, Haryana

Apply Now

Job details

5 hours ago

Benefits

Flexible schedule

Qualifications

Jira
Knowledge management
System administration
IVR
APIs
Agile
Customer support
LMS
Application support
AI

Full job description

Gurugram, Haryana, IndiaSafety & SupportID: 37450

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

We are seeking a highly motivated Analyst to support and continuously improve the tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will work at the intersection of operations and technology, helping scale tooling, improve operational workflows, and ensure agents across global vendor sites have the tools they need to operate efficiently.

You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will contribute to building and maintaining a robust suite of agent tooling by supporting systematic changes, identifying improvement opportunities, and delivering exceptional service to internal stakeholders.

Work Schedule : This role is currently aligned to a 2:00 PM to 11:00 PM IST schedule. As part of supporting a 24×7 operational environment, working hours may change based on business requirements, and you should be flexible to work across rotational shifts, including weekends and holidays, as needed.

YOU WILL

Administer and configure applications – including Zendesk, Absorb, Jira, and other third-party and internally developed tools – to support 24/7 operations across multiple vendor sites.
Configure and maintain queue and routing systems that improve agent efficiency and support global operations.
Partner with Operations, Product, and Engineering teams to translate business requirements into tooling enhancements.
Know the basics of building and maintaining reporting dashboards that surface actionable insights for operational leadership, including agent productivity, adherence, efficiency, and site-level performance metrics.
Create automated reporting and feedback loops that support continuous improvement across tooling and operations workflows.
Identify, troubleshoot, and resolve tooling issues while following established incident management processes.
Support vendor team onboarding and offboarding, including account creation, access provisioning, and setup and troubleshooting of provisioned tools.
Maintain detailed documentation and provide regular reports on system configuration, changes, and support activities.

YOU HAVE

Required

3+ years of experience in tools and systems administration or application support, with a strong focus on end-user and agent-facing support.
2+ years of hands-on experience working with one or more CRM, IVR, LMS, Knowledge Management, or customer support platforms (For eg. Zendesk, Freshdesk etc).
2+ years of managing third-party tools and API-based workflows.
Ability to use data to identify opportunities and support process improvements that enhance operational efficiency.
Experience collaborating with and communicating technical information clearly to both technical and non-technical partners - including Engineering, Product, and Operations leadership.
Experience using automation or AI-assisted tools to streamline workflows, triage issues, or improve agent efficiency.

Preferred

Experience working in Trust & Safety, Content Moderation, or Customer Support environments.
Familiarity with agile methodologies and experience adapting in a fast-paced, cross-functional environment.
Exposure to analytics and reporting tools such as Superset, Google Analytics, or Zendesk Explore.

YOU ARE

A Proactive Problem Solver: You proactively identify and resolve tooling issues before they impact operations.
A Cross-Functional Communicator: You communicate effectively with technical and non-technical stakeholders.
Customer-Focused: You treat internal agents and vendor teams as customers. You hold yourself to a high bar for their experience and resolve issues efficiently even when priorities conflict.
Team-Oriented: You lift your peers, share documentation proactively, and strengthen the team's collective capability. You work effectively as part of a global team and adapt to flexible hours when needed.

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Apply Now

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