Current Location: Gurgaon
Experience: 10–15 Years
Industry: Digital Marketing / Creative / Integrated Marketing Agency
Reporting To: Business Head
Team Managed: Client Servicing Managers, Account Managers, Senior Client Servicing Executives, Client Servicing Executives
ABOUT THE ROLE
We are looking for a Client Servicing Head who can own and lead the client servicing function at ANTS Digital.
This is a senior leadership role and not a coordination-led client servicing role. The person will be responsible for managing key client relationships, protecting and growing existing business, driving upselling and cross-selling opportunities, improving account profitability, supporting new business development, and building a strong client servicing team.
At this level, the expectation is not only to ensure delivery but to take ownership of client portfolio health, revenue growth, profitability, team performance and long-term client relationships.
The person should have strong agency experience and should be comfortable dealing with founders, CXOs, marketing heads and senior stakeholders. They should understand digital marketing deeply enough to guide conversations, identify growth opportunities, solve client concerns and bring internal teams together around business outcomes.
HOW YOUR ROLE LOOKS LIKE
- Owning senior-level relationships with key clients, founders, CXOs and marketing leaders.
- Understanding client business objectives and identifying where ANTS Digital can add more value.
- Driving account growth through upselling, cross-selling, renewals and service expansion.
- Owning client portfolio health including retention, revenue, profitability, scope and relationship quality.
- Reviewing account-level P&L, resource allocation, delivery effort and commercial viability.
- Identifying accounts that are under-serviced, over-serviced, under-billed or at risk.
- Working with leadership and finance teams on forecasts, billing, renewals, collections and commercial planning.
- Looking for new client opportunities through referrals, existing relationships, network and strategic account expansion.
- Participating in new business pitches, proposals and client presentations.
- Leading, mentoring and building the client servicing team.
- Ensuring account managers and servicing teams are clear on ownership, timelines, client expectations and delivery priorities.
- Reviewing the quality of client conversations, reports, presentations, reviews and strategic recommendations.
- Acting as the escalation point for major client issues and ensuring timely resolution.
- Building processes for smoother project tracking, reporting, communication, approvals and review mechanisms.
- Working with creative, content, performance, SEO, tech and other teams to ensure delivery supports business objectives, not just task completion.
WHAT YOU OWN
- Client servicing function and overall client portfolio health.
- Revenue growth from existing clients through upselling, cross-selling and account expansion.
- Client retention, renewals and long-term relationship strength.
- Account-level profitability, scope control and resource utilisation.
- P&L responsibility for the client portfolio assigned to the servicing function.
- Senior stakeholder relationships across key accounts.
- New business contribution through referrals, pitches, network and strategic opportunities.
- Team structure, capability building, account allocation and servicing discipline.
- Client escalation management and relationship risk mitigation.
- Quality of account reviews, business reviews, reports, presentations and client-facing communication.
- Governance systems for tracking, reporting, approvals, follow-ups and delivery accountability.
- Internal alignment between servicing, creative, content, performance, SEO, technology and leadership teams.
- Commercial discipline across retainers, scope creep, additional billing, effort vs revenue and profitability.
WHAT SUCCESS LOOKS LIKE
- Existing clients are retained, renewed and grown over time.
- The client portfolio delivers healthy revenue and profitability.
- Upselling and cross-selling opportunities are identified and converted consistently.
- Key clients see ANTS Digital as a business partner, not just an execution agency.
- Account managers become more accountable, structured and commercially aware.
- Scope creep is controlled and additional work is billed wherever required.
- Leadership gets clear visibility on account health, revenue risks, client risks and growth opportunities.
- Client escalations reduce because issues are identified and solved early.
- New business conversations are supported through strong relationships, referrals and credible pitch participation.
- Team performance improves through better guidance, reviews, accountability and ownership.
- Reports and business reviews become sharper, more strategic and linked to client goals.
- The client servicing function becomes a growth driver, not only a delivery follow-up team.
MANDATORY REQUIREMENTS
- 10–15 years of experience in Client Servicing, Account Management, Business Leadership or Client Leadership roles.
- Experience must be from a Digital Marketing, Creative, Advertising or Integrated Marketing Agency.
- At least 4–5 years of experience in leading client servicing teams or account management teams.
- Proven experience managing senior client stakeholders including founders, CXOs, marketing heads and business heads.
- Experience in owning client portfolios, revenue growth, renewals, upselling and cross-selling.
- Strong understanding of account profitability, retainers, scope management, resource utilisation and P&L.
- Ability to identify business opportunities within existing accounts and convert them into revenue.
- Experience in supporting new business pitches, proposals, presentations and strategic account expansion.
- Strong understanding of digital marketing across social media, content, creative, performance marketing, SEO, websites, analytics and reporting.
- Ability to lead teams, manage escalations, resolve conflicts and bring accountability across functions.
- Strong presentation, negotiation, stakeholder management and communication skills.
BASIC UNDERSTANDING OF
- Client portfolio management
- P&L ownership and account profitability
- Retainers, scope, billing and resource utilisation
- Client retention and renewals
- Upselling, cross-selling and account expansion
- New business development and pitch support
- Strategic client relationship management
- Digital marketing services and integrated campaign delivery
- Team leadership and capability building
- Business reviews and account planning
- Commercial forecasting and revenue planning
- Escalation management and delivery governance
GOOD TO HAVE
- Experience managing large retainers and multi-service digital mandates.
- Experience working directly with agency leadership on revenue planning, profitability and business growth.
- Exposure to industries such as FMCG, Healthcare, Education, Real Estate, Technology, Consumer Brands, B2B, B2C and D2C.
- Experience in building or restructuring client servicing teams.
- Ability to contribute to pitch strategy, proposal thinking and senior client presentations.
- Working knowledge of Google Workspace, Microsoft Office, CRM platforms, project management tools and analytics/reporting platforms.
- Strong English communication skills. Hindi and regional language proficiency will be an advantage.
- Hyderabad-based candidates preferred. Bangalore candidates may also be considered.
WHO SHOULD NOT APPLY
- Candidates without digital marketing, creative, advertising or integrated agency experience.
- Candidates who have only handled coordination and delivery follow-ups.
- Candidates who have not owned revenue, retention, renewals or account growth.
- Candidates who are not comfortable with P&L, profitability, scope and commercial discussions.
- Candidates who have not managed senior client stakeholders.
- Candidates who have not led teams or built account management capability.
- Candidates who are not comfortable identifying upselling, cross-selling or new business opportunities.
- Candidates who want a role limited to managing internal delivery without business ownership.
- Candidates who cannot operate under pressure across clients, teams, revenue expectations and escalations.
ROLE SUMMARY
The Client Servicing Head will be responsible for leading ANTS Digital’s client servicing function as a business and relationship owner.
The role will involve managing key client relationships, driving retention, growing revenue from existing accounts, improving account profitability, supporting new business opportunities, and building a strong client servicing team.
This is not a role for someone who only manages timelines and follow-ups. It is for a senior agency professional who can own the client portfolio, understand the business side of accounts, manage P&L expectations, identify growth opportunities and ensure that teams deliver work that protects and grows client relationships.
At this level, the person should bring maturity, commercial understanding, leadership ability and strong client confidence. The expectation is to make client servicing a growth engine for the agency, not just a delivery management function.
WHY JOIN US?
- Opportunity to lead and scale the client servicing function at ANTS Digital.
- Direct involvement in client growth, revenue planning, profitability and business expansion.
- Exposure across strategy, creative, social media, performance marketing, SEO, websites and technology-led digital work.
- Opportunity to work closely with leadership on existing client growth and new business opportunities.
- Collaborative team with a mix of young talent and experienced leaders.
ABOUT ANTS
ANTS is a tech-first integrated communications and digital growth agency built for brands that want more than predictable marketing.
For 10 years, we’ve combined strategy, creativity, digital and technology to help brands scale and build influence.
From social media, performance marketing, SEO, influencer marketing, PR and brand activations to websites, apps, CRMs, automation systems and tech solutions — we build connected digital ecosystems designed for real business impact.
With in-house tech, creative, production and performance teams under one roof, we move fast — delivering everything from high-converting campaigns and scalable platforms to TV-ad quality films, podcasts and digital experiences.
Some brands discover us early, and many stay with us for years. Most come to us after things haven’t worked elsewhere.
