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Manager - Quality
Vodafone Idea —Surat, Gujarat
- Management
- Analysis skills
- Computer networking
Manager- Quality
Vodafone Idea —Ahmedabad, Gujarat
- Management
- Analysis skills
- Computer networking

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Manager - Quality

Vodafone Idea -
Surat, Gujarat

Apply Now

Job details

Qualifications

Management
Analysis skills
Computer networking
3G
4G/LTE

Full job description

Job Req ID: 37334

Location: Surat, IN

Function: Technology/ IOT/Cloud

About:

Role

Manager – Quality

Job Level/ Designation

Function / Department

Technology/Quality

Location

Vapi

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result

Areas/Accountabilities

Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.

Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution

Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds

Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution

Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs

Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.

Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team

Building strong relationships with cross verticals

Core Competencies,

Knowledge, Experience

In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)

Excellent domain knowledge and on- field optimization experience

Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

People management capability, very good cross functional co-ordination.

Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Education

Knowledge

Skills/Ability

B-Tech Electronics and Telecommunications with 8+ years of experience

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