Mh Front desk manager Jobs – 116 Open Jobs Today

Customer Relationship Executive
SILA Group —Worli, Mumbai, Maharashtra
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Receptionist at Mulund
Bullet Redevelopment Company —Mulund, Mumbai, Maharashtra
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- English
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
Community Associate - 689207
WeWork India Management —Mumbai, Maharashtra
- Full-time
- Hospitality
- Sales
- Customer service
Assistant Manager Housekeeping
Marriott International, Inc —Pune, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Cleaning
Assistant Manager - Housekeeping
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Cleaning
11d
Housekeeping Supervisor
sanctum —Mumbai, Maharashtra
- ₹9,888.95 - ₹21,999.06 a month
- Weekend availability
- Microsoft Office
- Supervising experience
- Bachelor's degree
- Flexible schedule
Quick apply
CSG LAF
Deutsche Bank —Mumbai, Maharashtra
- Health insurance
Lead - Software Engineer - QUANTS
NASDAQ —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Research
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Receptionist at Mulund
Bullet Redevelopment Company —Mulund, Mumbai, Maharashtra
Processing updated client information and payments into a database. Pay: ₹15,000.00 - ₹20,000.00 per month. Providing business documentation and professional…
₹15,000 - ₹20,000 a month
Quick apply

I want to receive the latest job alerts for front desk manager in mh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front desk manager jobs near mh

Housekeeping Manager jobs in Mumbai, Maharashtra

Housekeeping Supervisor jobs in Mumbai, Maharashtra

Receptionist jobs in Mulund, Mumbai, Maharashtra

Housekeeper jobs in Pune, Maharashtra

Quantitative Analyst jobs in Mumbai, Maharashtra

Associate Software Engineer jobs in Hyderabad, Telangana

Community Associate jobs in Bengaluru, Karnataka

Legal Associate jobs in Mumbai, Maharashtra

Community Associate jobs in Delhi

Community Associate jobs in Pune, Maharashtra

Associate jobs in Tiruchchirappalli, Tamil Nadu

Customer Relations Representative jobs in Parur, Kerala

Medical Representative , Gorakhpur jobs in Uttar Pradesh

Manyata Tech Park, Customer Service jobs in Bengaluru, Karnataka

Customer Relations Representative jobs in Kaudiar, Kerala

Customer Service jobs in Delhi, Delhi

Customer Support Representative,flipkart jobs in Hyderabad, Telangana

Customer Relations Representative jobs in Parwanoo, Himachal Pradesh

Customer Relations Representative jobs in Kukatpally, Hyderabad, Telangana

Hr Manager jobs in Navi Mumbai, Maharashtra

Customer Relationship Executive

SILA Group -
Worli, Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
12th Pass
Bachelor's degree
Hospitality Management
Business Administration
Communication skills

Full job description

Position Type: Full Time

Posted on 4th Sep 2024

Closes on 31st Dec 2030

1 - 5 Years

Designation: Customer Relationship Executive

Job Description

Job Summary:

As the Customer Relationship Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILA’s standards of service and professionalism.

Key Responsibilities:

Reception Management

Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience.
Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available.
Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual
Maintain a hospitality-focused outlook and always present a polished, professional appearance.

Client and Guest Support

Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently.
Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service.
Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken.
Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT).
Ensure all complaints are addressed and resolved, with proper communication to stakeholders.
Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional.

Facility Coordination

Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling.
Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint.

Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards.

Data Analysis Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management.

Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required.

Lost Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately.
Shift Handover: Edit the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team.

Required Qualifications:

High school diploma or equivalent. A bachelor’s degree in Hospitality, Business Administration, or a related field is a plus.
2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry.

About the company:

SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 22,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers.

SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA’s development arm is currently constructing 750,000 sqft of Real Estate

Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Skills and Competencies

Excellent communication and interpersonal skills.
Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint).
Willingness to work in a fast-paced environment with multitasking ability
Customer-oriented mindset with a passion for providing exceptional service
Willingness to work in flexible shifts, weekends and holidays is an added advantage.

Apply Now

Refine Your Search

front desk manager jobs in mh

Customer Relationship Executive

Receptionist at Mulund

Community Associate - 689207

Assistant Manager Housekeeping

Assistant Manager - Housekeeping

Housekeeping Supervisor

CSG LAF

Lead - Software Engineer - QUANTS

More jobs to discover

I want to receive the latest job alerts for front desk manager in mh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected