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Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice
EPAM Systems, Inc. —Gurugram, Haryana
- Salesforce
- Java
- AWS
- Health insurance
- Paid time off
4h

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Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice

EPAM Systems, Inc. -
Gurugram, Haryana

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Job details

4 hours ago

Benefits

Health insurance
Paid time off

Qualifications

Law
XML
Enterprise Software
Salesforce
Java
SOAP
AWS
JavaScript
SDKs
REST
Scripting
APIs
S3
JSON
DynamoDB
AI
Python

Full job description

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice to design, build, and maintain complex system integrations across enterprise platforms. The ideal candidate will bring deep expertise in AWS cloud services and contact center technologies to develop scalable, secure, and efficient integration solutions that connect Amazon Connect with Salesforce Service Cloud and other enterprise systems.

Responsibilities

Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and other systems using APIs, SDKs, and AWS services
Development of custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity
Configuration and maintenance of AWS services such as Lambda, API Gateway, S3, SQS, SNS, and DynamoDB to support integration workflows
Monitor integration performance, troubleshoot issues, and implement optimizations to improve system reliability and efficiency
Collaboration with cross-functional teams, including data engineers, software developers, business analysts, and system administrators to define integration requirements
Design scalable solutions that align with enterprise architecture standards and business objectives
Build AI-powered applications such as chatbots, copilots, knowledge assistants, and document processing solutions
Evaluation and fine-tuning of LLM-based use cases for business scenarios
Integration of GenAI models with enterprise applications and APIs
Implementation of secure AI architectures aligned with enterprise and regulatory standards
Ensure data privacy, model governance, and responsible AI practices

Requirements

5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and AWS services
Expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda, API Gateway, and other relevant services
Proficiency in programming languages such as Python, JavaScript, or Java for scripting and developing integration solutions
Knowledge of API design principles, RESTful APIs, SOAP APIs, and data formats (JSON, XML)
Skills in designing and building GenAI solutions using Amazon Bedrock or similar GenAI platforms
Familiarity with integration of foundation models such as Anthropic Claude and Titan
Background in prompt engineering, optimization, and RAG (Retrieval Augmented Generation) architectures

We offer

Opportunity to work on technical challenges that may impact across geographies
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
Opportunity to share your ideas on international platforms
Sponsored Tech Talks & Hackathons
Unlimited access to LinkedIn learning solutions
Possibility to relocate to any EPAM office for short and long-term projects
Focused individual development
Benefit package:
- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

Apply Now

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Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice

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