Deccan Pune Maharashtra Desktop support technician Jobs – 124 Open Jobs Today

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Technical Support Engineer

Varad Automation And Robotics -
Bhosari, Pune, Maharashtra

Apply Now

Job details

5 days ago

Qualifications

Technical support
Microsoft Office
Presentation skills
Bachelor's degree
Computer skills
B.E.

Full job description

Qualification: BE (Mechanical/Instrumentation)
Experience: 2–5 years

Job Responsibilities :

To diagnose and troubleshoot customer technical problems, Install and provide machine training to customer, Handle customer complaints and prepare reports on customer issues.
Resolve customer issues either using remote access or by visiting on site.
Communicate customer via SMS, Call, e-mail.
Properly escalate customer issues with respective department and monitor it and close the loop with customer.
Verify/Crosscheck the trials reports of the machine submitted by respective department.
Conduct trials on behalf of customer and Verify/Crosscheck the machine as per FAT (Final Acceptance Testing) Document /KOM/ Client Requirement DOC.
Prepare trial report of the machine and highlight the concern to respective department.
Perform Installation and commission of machine at client side after successful FAT.
Provide training and trials to customer.
Provide services, AMCs, Spare to customer to increase company revenue.
Generate new enquiries and properly escalate it to sales depart.
Maintain Customer related data.

Skills

Ability to read, interpret and accurately respond to technical specifications related vision system.
Ability to effectively present information and respond to questions from internal personnel and customers.
Knowledge of industry engineering standards and capabilities.
Good oral and written communications skills; able to provide succinct and accurate technical communications.
Excellent presentation skills.
Strong computer skills (MS Office, other technical applications).
We encourage applicants to apply for this job who are ready to travel extensively, should have bike, car, scooter.

For any queries, email to [email protected]

Apply Now

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desktop support technician jobs in deccan pune maharashtra

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