Faridabad Haryana Technical support Jobs – 127 Open Jobs Today

Service Desk Analyst - L2
Wipro Limited —Greater Noida, Uttar Pradesh
- Software troubleshooting
Z SCALER Technical Support
NTT Data —Noida, Uttar Pradesh
- Full-time
- APIs
Customer & IT Support
Biogenuix —New Delhi District, Delhi
- Flexible schedule
Helpdesk Senior Associate - French language
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Network Administrator- Algorithmic Trading Systems
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- AWS
- Health insurance
Principal Engineer - ICT
WSP —Noida, Uttar Pradesh
- Hybrid work
- Computer networking
- Agile
- Communication skills
IT Support Specialist
Commivik Infosystem —Noida, Uttar Pradesh
- Agile
3h
Senior Systems Administrator (Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- Software troubleshooting
- English
- Windows
- Health insurance
Customer Support Associate – Chat Process (Semi-Technical)
CSG Technosol Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Bachelor's degree
- Typing
Quick apply
Senior IT Marketing Specialist
AvyaTech —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- CRM software
- Salesforce
- System design

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Service Desk Analyst - L2

Wipro Limited -
Greater Noida, Uttar Pradesh

Apply Now

Job details

Qualifications

Software troubleshooting

Full job description

Job Title: Service Desk Analyst - L2
City: Greater Noida
State/Province: Uttar Pradesh
Posting Start Date: 8/18/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproâs Service Desk objectives

͏

Do:
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

Regular MIS & resolution log management on queries raised
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
Identify and suggest improvements on processes, procedures etc.
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Deliver:
No.

Performance Parameter

Measure

1.

Service Desk Delivery

Adherence to TAT, SLA as per SoW

Minimal Escalation

Customer Experience

2.

Personal

Attendance

Documentation etc.

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Mandatory Skills: Service Desk Management .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Apply Now

Refine Your Search

technical support jobs in faridabad haryana

Service Desk Analyst - L2

Z SCALER Technical Support

Customer & IT Support

Helpdesk Senior Associate - French language

Network Administrator- Algorithmic Trading Systems

Principal Engineer - ICT

IT Support Specialist

Senior Systems Administrator (Algorithmic Trading)

Customer Support Associate – Chat Process (Semi-Technical)

Senior IT Marketing Specialist

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