Gurugram Haryana Customer support coordinator Jobs – 119 Open Jobs Today

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Senior Executive- MSP Coordinator

MOVIN -
Gurugram, Haryana

Apply Now

Job details

Full-time

Qualifications

Bachelor's degree

Full job description

Job description

JOB ROLE & RESPONSIBILITIES:

1. Identify suitable MSPs for Last Mile and First Mile operations across the country.

2. Monitors Existing Movin Service Providers (MSP) Maintains customer relationships to improve service and identify growth opportunities.

3. Coordinates with departments to setup MSPs to monitor services on a daily basis.

4. Audits MSP processes to ensure compliance and identify possible optimization.

5. Implements safety procedures and policies with MSPs to provide a safe, proficient work environment.

6. Implements New MSPs Initiates and performs training for MSP representatives to ensure UPS policies and procedures are communicated to the MSP.

7. Works with the region functions to develop new MSP contracts, reporting templates, tools and service agreements.

8. Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance.

9. Creates strong contact with relevant MSPs to identify potential strategic MSPs.

10. Negotiates with MSPs to represent the MOVIN position to get best service for best rates.

11. Sets up Business Plan for relevant MSP businesses to support the MOVIN Business Planning process.

12. Trains the MSP in using MOVIN Operations process to ensure consistency to MOVIN and customer systems.

13. Trains the MSPs on MOVIN services and shares MOVIN methodology and best practices to lead the MSP to become an efficient strategic MOVIN partner who provides best service for best rates.

14. Maintains quality control documents to maintain standards.

15. Creates standard operating procedures for the training group to promote consistency and improve performance.

16. Works with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance.

17. Assists in monthly business plan reviews with MSP’s to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments.

18. Supervises and Develops Others Determines employees’ training needs to produce continuous development plans.

19. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.

20. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company's policies and procedures in a timely manner to motivate and foster teamwork.

Educational Qualifications:

Bachelor’s Degree or equivalent

Job Snapshot

Updated Date

17-08-2026

Job ID

JOB_288

Function

Operations

Location

Gurugram, Haryana, India

Employee Type

On Roll

Employee Sub Type

Full Time Employees

Apply Now

Refine Your Search

customer support coordinator jobs in gurugram haryana

Senior Executive- MSP Coordinator

Japanese Language Expert with IAM Secondary controls

IT AI and Automation Analyst

Senior Service Engineer

Senior Product Security Engineer

Inventory & Dispatch Assistant (Garment Manufacturing)

Lead Software Engineer (Backend)

Operation Coordinator Internship

Senior Lead Software Engineer

Sr. Associate - Staff 5B

Executive Assistant - Staff 4A

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