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Desktop Support / IT Support Engineer (Windows OR Mac)

UST -
Noida, Uttar Pradesh

Quick apply

Job details

5 hours ago

Qualifications

Desktop support
Operating systems
Computer Science
Software troubleshooting
Windows
Analysis skills
IT support
Mentoring
ServiceNow
IT
Communication skills
Active Directory
Intune
Time management
Information Technology

Full job description

Role description

Job Summary

We are seeking a Desktop Support Engineer with strong expertise in Desktop Support and working knowledge of Windows environments. The role involves providing end-user support, troubleshooting hardware and operating system issues, managing endpoint devices, resolving ServiceNow tickets, and ensuring smooth IT operations across the organization.

Key Responsibilities

Provide end-user Desktop Support services for laptops, desktops, mobile devices, and peripheral equipment.
Troubleshoot and resolve hardware, operating system, software, and connectivity issues in a timely manner.
Install, configure, and support Windows-based endpoint devices and business applications.
Review, prioritize, resolve, and close incidents and service requests through the ServiceNow queue.
Perform moves, adds, and changes for hardware and software assets.
Diagnose computer malfunctions, identify root causes, and implement appropriate resolutions.
Coordinate repairs with OEM vendors and external repair facilities when required.
Support installation and replacement of hardware components and peripherals on enterprise laptops and desktops.
Assist with Windows operating system deployment activities, including image deployment and endpoint provisioning.
Provide technical support to users through effective communication and customer service practices.
Maintain accurate documentation of incidents, solutions, and support activities.
Mentor and assist team members in troubleshooting and support-related activities.

Required Skills

Proficient

Desktop Support

Intermediate

Windows

Qualifications & Experience

Degree or coursework in Computer Science, Information Technology, or a related field.
Experience troubleshooting and resolving hardware and operating system issues on endpoint devices.
Good telephone, communication, and interpersonal skills.
Understanding of networking concepts and enterprise IT support practices.
Ability to prioritize workload, manage multiple tasks, and meet deadlines.
Strong analytical and problem-solving abilities with attention to detail.

Skills & Attributes

Strong interpersonal and communication skills.
Customer-focused approach with excellent technical troubleshooting capabilities.
Ability to rapidly understand complex issues and provide practical solutions.
Strong organizational and time-management skills.
Methodical approach with attention to detail.
Ability to work independently and collaboratively within a team environment.
Experience mentoring and training colleagues across different competency levels.

Skills

Infrastructure Support, ServiceNow, Microsoft Intune, Windows, Active Directory, Customer Support, macOS

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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