Kavi Nagar Ghaziabad Uttar Pradesh Assistant engineer / engineer Jobs – 138 Open Jobs Today

Sr Analyst
HCLTech —Noida, Uttar Pradesh
Assistant Manager - Service Sales
Otis —Delhi, Delhi
- Full-time
- English
- Presentation skills
- Communication skills
3590758-Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- SQL
- Machine learning
- APIs
3628774-Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
Senior Engineer - Electrical
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- Azure
- PMP
- Agile
Project Leader/ Manager- Solution Architect(PEG)
Bain & Company Inc —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- DevOps
Developer (IC)
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- AWS
- Analysis skills
Computer Scientist 2
Adobe —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Java
- Databases
9d
Computer Scientist II (Full Stack)
Adobe —Noida, Uttar Pradesh
- Full-time
- Java
- Master's degree
- C++
3780084-Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Windows
- Java
- Analysis skills
UI Architect
Thales —Noida, Uttar Pradesh
- Full-time
- DevOps
- JavaScript
- APIs
7d
Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- DevOps
- Java
Customer Assistant
Paragon Instrumentation Engineers Pvt. Ltd —Noida, Uttar Pradesh
- ₹20,000 - ₹26,000 a month
- Full-time
- Sales
- Customer service
- English
Quick apply
GenAI- Senior Software Engineer
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Azure
- System design
- Master's degree
Quick apply
9d
Senior Engineer, TSG Software Engineering
Bain & Company Inc —Delhi, Delhi
- Full-time
- Azure
- Customer service
- Master's degree
14d
AI Developer (LLM & Prompt Specialist)
OriginBluy —Delhi, Delhi
- ₹30,000 - ₹40,000 a month
- Email
- Azure
- Master's degree
- Databases
- Commuter assistance
- Health insurance
Quick apply
Software Architect (DEX)
TeamViewer Germany GmbH —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- System design
Quick apply
Principal Software Engineer- Agentic AI
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Master's degree
- Databases
- Continuous improvement
19h
Senior Software Engineer - AI-Native Builder
Doceree —Noida, Uttar Pradesh
- Full-time
- Master's degree
- JavaScript
- APIs
- Health insurance
- Flexible schedule

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Sr Analyst

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

CSS
CCNA
Remote access software

Full job description

Noida, Uttar Pradesh
Job Summary

Troubleshooting and providing support of CISCO IP Telephony for various clients for 24/7.
Handling MACD issues.
Monitoring and analyzing existing VoIP networks and computer systems (CUCM).
Using BAT for various administration and implementation purposes.
Providing calling privileges using partition and CSS as per client requirements.
Creation and configuration of Device Profile & end users
SRST configuration and troubleshoot remote site telephones.
Attending daily status report and incident management calls
Configuration and troubleshooting of voice interfaces: FXS,FXO , Fax. Configure the call hunt for more call coverage option.
Configuration and troubleshooting of Extension Mobility and Extension Mobility Cross Cluster
Configuration and troubleshooting of User features like Call forwarding, speed dial, zero opt out etc.
Analyze the call flows for the root cause analysis of the issues.
Assist peer engineers to troubleshoot various complex issues.
Management and Monitoring of CUCM Cluster.
Troubleshooting of Voice Gateway protocols like H.323 and SIP.
Management of Voice Mail users.
Configuring Router as Voice Networks
Managing Dial-plan using Translation Pattern, Route Pattern, Route List, Route Group and Local Route Group, Calling and Called transformation mask, FAC and CMC
Served as onsite technical assistant for remote troubleshooting.
Configuration of Single Number Reach (SNR).
Updating client with regular activities reports.
Hands on experience on Nice – Voice Recording
CCNA- Voice Certification will be an advantage

Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.

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Refine Your Search

assistant engineer / engineer jobs in kavi nagar ghaziabad uttar pradesh

Sr Analyst

Assistant Manager - Service Sales

3590758-Lead Assistant Manager

3628774-Lead Assistant Manager

Senior Engineer - Electrical

Senior Assistant Vice President

Project Leader/ Manager- Solution Architect(PEG)

Developer (IC)

Computer Scientist 2

Computer Scientist II (Full Stack)

3780084-Assistant Manager

UI Architect

Assistant Vice President

Customer Assistant

GenAI- Senior Software Engineer

Senior Engineer, TSG Software Engineering

AI Developer (LLM & Prompt Specialist)

Software Architect (DEX)

Principal Software Engineer- Agentic AI

Senior Software Engineer - AI-Native Builder

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